Lockton Product Manager Interview Guide

Getting ready for a Product Manager interview at Lockton? The Lockton Product Manager interview process typically spans a range of question topics and evaluates skills in areas like product strategy, stakeholder management, technical problem-solving, and data-driven decision making. Preparing for this role is especially important at Lockton, as Product Managers are expected to bridge business and technology—translating complex requirements into actionable solutions that support Lockton’s mission of delivering innovative insurance and risk management services.

In preparing for the interview, you should:

• Understand the core skills necessary for Product Manager positions at Lockton.
• Gain insights into Lockton’s Product Manager interview structure and process.
• Practice real Lockton Product Manager interview questions to sharpen your performance.

At Interview Query, we regularly analyze interview experience data shared by candidates. This guide uses that data to provide an overview of the Lockton Product Manager interview process, along with sample questions and preparation tips tailored to help you succeed.

Lockton is the world’s largest privately held, independent insurance brokerage, providing professional services that help clients protect their people, property, and reputations. Operating in over 100 countries with more than 10,000 associates, Lockton specializes in brokering insurance solutions and delivering risk management advisory services to businesses. The company values independence, client service, and a caring, inclusive culture that emphasizes community involvement and employee development. As a Product Manager, you will play a critical role in evolving and maintaining business applications that drive operational efficiency and support Lockton’s mission of helping clients achieve their business objectives through innovative technology solutions.

As a Product Manager at Lockton, you will drive the growth, evolution, and maintenance of business applications that support insurance brokerage solutions and operational efficiency for Employer clients. You will leverage your expertise in technology and product management to identify and deploy innovative solutions to business challenges, working closely with cross-functional teams including IT DevOps, Data Services, CRM, and external technology vendors. Your responsibilities include translating business requirements into actionable user stories, coordinating development and deployment activities, and managing risks related to schedules and quality. This role is key to optimizing Lockton’s technology landscape, supporting the company’s growth objectives, and enhancing client service through improved application functionality and scalability.

2.1 Stage 1: Application & Resume Review

The process begins with a thorough review of your application and resume, focusing on your background in product management, technical skills in computer science or engineering, and experience with business applications, APIs, or insurance technology platforms. Demonstrated experience working with cross-functional teams, managing business application enhancements, and collaborating with both internal and external stakeholders is highly valued. Tailoring your resume to highlight relevant experience with insurance solutions, CRM systems (such as Salesforce), and consultative partnership in a matrixed environment will help you stand out.

2.2 Stage 2: Recruiter Screen

A recruiter will typically conduct a 30-minute phone or video call to discuss your interest in Lockton, your motivation for applying, and your overall fit for the company’s culture and mission. Expect questions that assess your communication skills, passion for continuous learning, and understanding of Lockton’s business model. Preparation should include a concise summary of your background, clear articulation of why you want to work at Lockton, and examples of how your values align with the company’s emphasis on client service, innovation, and community involvement.

2.3 Stage 3: Technical/Case/Skills Round

This stage usually involves one or two interviews with product leaders, technical managers, or senior product managers. You’ll be evaluated on your ability to analyze business problems, design and prioritize product solutions, and demonstrate analytical, logical, and creative thinking. Expect case studies or scenario-based discussions covering topics such as evaluating product features, designing technology solutions for business needs, and collaborating with development teams to deliver enhancements. You may be asked to break down complex product requirements, create user stories, or propose metrics to track product performance. Preparation should focus on your experience with product lifecycle management, requirements gathering, and delivering technology solutions in an insurance or business services context.

2.4 Stage 4: Behavioral Interview

Behavioral interviews are typically conducted by product team members, people managers, or cross-functional partners. These interviews assess your interpersonal skills, ability to build strong relationships, and experience working in a matrixed environment with multiple stakeholders. You’ll be expected to share specific examples of how you’ve handled challenges such as project delays, competing deadlines, or stakeholder alignment. Emphasis is placed on your communication style, collaboration, and adaptability, as well as your commitment to Lockton’s values of service, integrity, and continuous improvement.

2.5 Stage 5: Final/Onsite Round

The final stage often consists of a panel or series of interviews with senior leaders, including the hiring manager, business information officers, and representatives from business and technology teams. This round may involve a mix of technical and behavioral questions, as well as a presentation or whiteboard exercise where you demonstrate your ability to communicate complex product concepts to both technical and non-technical audiences. You may be asked to discuss previous projects, justify product decisions, and outline your approach to stakeholder management and product delivery in a dynamic, client-focused environment.

2.6 Stage 6: Offer & Negotiation

Once you successfully complete all interview rounds, the recruiter will reach out to discuss the offer details, including compensation, benefits, and start date. This stage also provides an opportunity to ask clarifying questions about the role, team structure, and Lockton’s professional development programs. Negotiations are typically handled by the recruiter in coordination with HR and the hiring manager.

2.7 Average Timeline

The typical Lockton Product Manager interview process spans 3-5 weeks from initial application to final offer. Fast-track candidates with directly relevant insurance or product management experience may progress in as little as two weeks, while the standard pace allows for scheduling flexibility between rounds, especially for panel or senior leadership interviews. Most candidates can expect a week between each stage, with case or presentation assignments occasionally extending the overall timeline.

Next, let’s dive into the types of interview questions you can expect throughout the Lockton Product Manager hiring process.

3.1 Product Strategy & Metrics

As a Product Manager at Lockton, you’ll be expected to design, evaluate, and optimize products using both qualitative and quantitative insights. These questions assess your ability to select the right metrics, interpret business impact, and communicate recommendations to stakeholders.

3.1.1 You work as a data scientist for ride-sharing company. An executive asks how you would evaluate whether a 50% rider discount promotion is a good or bad idea? How would you implement it? What metrics would you track?
Discuss how you’d set up an experiment to measure the promotion’s impact on key metrics such as revenue, retention, and customer acquisition. Mention control groups, pre/post analysis, and the importance of tracking unintended consequences.

3.1.2 How would you analyze how the feature is performing?
Explain your approach to defining success metrics, setting up tracking, and interpreting adoption and engagement data. Highlight the need for actionable insights and iteration based on findings.

3.1.3 How to model merchant acquisition in a new market?
Describe how you’d use market research, segmentation, and funnel analysis to forecast acquisition rates and inform go-to-market strategy. Consider competitive benchmarks and local market dynamics.

3.1.4 Let’s say that you're in charge of an e-commerce D2C business that sells socks. What business health metrics would you care?
Identify core metrics such as conversion rate, repeat purchase rate, and customer lifetime value. Explain how these KPIs drive strategic decisions and product improvements.

3.1.5 How would you allocate production between two drinks with different margins and sales patterns?
Discuss how you’d balance profitability, demand forecasting, and inventory constraints. Use scenario analysis and margin optimization as decision frameworks.

3.2 Experimentation & Data Analysis

Lockton values Product Managers who use data-driven experimentation to validate hypotheses and drive continuous improvement. These questions focus on your ability to design experiments, interpret results, and translate data into actionable product changes.

3.2.1 How would you design user segments for a SaaS trial nurture campaign and decide how many to create?
Describe your approach to segmentation using behavioral and demographic data. Explain how you’d test and iterate on segment definitions to maximize conversion.

3.2.2 How would you approach improving the quality of airline data?
Outline steps for profiling data quality issues, prioritizing fixes, and implementing automated checks. Emphasize the business impact of clean, reliable data.

3.2.3 Write a SQL query to count transactions filtered by several criterias.
Summarize how you’d structure queries to filter data efficiently and ensure accuracy. Discuss the importance of validating business logic with stakeholders.

3.2.4 Write a query to identify and label each event with its corresponding session number.
Explain the use of window functions and sessionization logic. Highlight how session analysis can inform product usage patterns.

3.2.5 Write a query to find all dates where the hospital released more patients than the day prior
Describe how you’d use time series analysis and lag functions to identify trends and anomalies. Discuss how such insights can drive operational improvements.

3.3 Communication & Stakeholder Management

Successful Product Managers at Lockton must communicate technical concepts and data insights to cross-functional teams and executives. Expect questions about translating analytics into business action and collaborating across departments.

3.3.1 How to present complex data insights with clarity and adaptability tailored to a specific audience
Outline strategies for tailoring presentations to different stakeholder groups, using storytelling and visualization. Stress the importance of actionable recommendations.

3.3.2 How would you design a training program to help employees become compliant and effective brand ambassadors on social media?
Discuss how you’d blend compliance requirements, hands-on training, and feedback loops. Highlight measurement of program effectiveness and iteration.

3.3.3 Which metrics and visualizations would you prioritize for a CEO-facing dashboard during a major rider acquisition campaign?
Describe how you’d select high-impact, executive-level KPIs and design clear, actionable dashboards. Mention the importance of real-time updates and concise summaries.

3.3.4 How do you prioritize multiple deadlines?
Share frameworks for triaging requests, communicating trade-offs, and managing stakeholder expectations. Emphasize transparency and alignment with strategic goals.

3.3.5 Delivering an exceptional customer experience by focusing on key customer-centric parameters
Explain how you’d identify and track customer experience metrics, and use them to inform product decisions. Discuss the role of feedback loops and continuous improvement.

3.4 Technical Product Design & Integration

Product Managers at Lockton should be comfortable with technical concepts and system design, especially when integrating data-driven features or working with engineering teams.

3.4.1 Design a feature store for credit risk ML models and integrate it with SageMaker.
Describe the architecture and key components required for scalable feature management and model deployment. Highlight cross-functional collaboration and compliance considerations.

3.4.2 Design and describe key components of a RAG pipeline
Explain the end-to-end pipeline, from data ingestion to retrieval-augmented generation, and how each component supports business goals. Emphasize reliability and scalability.

3.4.3 Designing a secure and user-friendly facial recognition system for employee management while prioritizing privacy and ethical considerations
Discuss system requirements, user experience, and data privacy protocols. Address regulatory compliance and risk mitigation strategies.

3.4.4 Write a function to return the names and ids for ids that we haven't scraped yet.
Summarize logic for identifying missing data, optimizing performance, and ensuring data integrity. Discuss how automation can improve operational efficiency.

3.4.5 Say you’re running an e-commerce website. You want to get rid of duplicate products that may be listed under different sellers, names, etc... in a very large database.
Explain your approach to entity resolution, fuzzy matching, and scalable database operations. Emphasize impact on user experience and business metrics.

3.5 Behavioral Questions

3.5.1 Tell Me About a Time You Used Data to Make a Decision
Describe a situation where your analysis led directly to a business recommendation or product change. Focus on the impact and how you communicated results.

3.5.2 Describe a Challenging Data Project and How You Handled It
Share a story where you overcame technical or organizational hurdles, detailing your problem-solving and stakeholder management skills.

3.5.3 How Do You Handle Unclear Requirements or Ambiguity?
Explain your process for clarifying goals, aligning stakeholders, and iterating quickly when project scope is uncertain.

3.5.4 Tell me about a time when your colleagues didn’t agree with your approach. What did you do to bring them into the conversation and address their concerns?
Show how you fostered collaboration, listened to feedback, and found common ground to move the project forward.

3.5.5 Describe a time you had to negotiate scope creep when two departments kept adding “just one more” request. How did you keep the project on track?
Detail your approach to prioritization, communication, and maintaining project integrity under pressure.

3.5.6 When leadership demanded a quicker deadline than you felt was realistic, what steps did you take to reset expectations while still showing progress?
Share how you managed stakeholder expectations and delivered incremental value without sacrificing quality.

3.5.7 Tell me about a situation where you had to influence stakeholders without formal authority to adopt a data-driven recommendation
Describe how you built credibility, used evidence, and navigated organizational dynamics to drive adoption.

3.5.8 Walk us through how you handled conflicting KPI definitions (e.g., “active user”) between two teams and arrived at a single source of truth
Explain your process for reconciling differences, facilitating consensus, and documenting standards.

3.5.9 Tell me about a time you delivered critical insights even though 30% of the dataset had nulls. What analytical trade-offs did you make?
Discuss your approach to handling missing data, communicating uncertainty, and ensuring actionable insights.

3.5.10 Tell me about a time when you exceeded expectations during a project. What did you do, and how did you accomplish it?
Highlight initiative, resourcefulness, and measurable impact beyond the original scope.

4.1 Company-specific tips:

Familiarize yourself with Lockton’s core business as a leading insurance brokerage and risk management firm. Understand how Lockton differentiates itself through its independent structure, client service focus, and commitment to innovation in insurance technology.

Research Lockton’s recent initiatives in digital transformation, business application enhancements, and client-facing technology solutions. Be prepared to discuss how modern product management practices align with Lockton’s mission to deliver operational efficiency and value to clients.

Learn about Lockton’s organizational culture—especially its emphasis on collaboration, integrity, and community involvement. Prepare stories that demonstrate your alignment with these values and your ability to thrive in a matrixed, cross-functional environment.

Understand the regulatory and compliance landscape in which Lockton operates. Be ready to address how you would approach product development in a highly regulated industry, balancing innovation with adherence to industry standards and client protection.

4.2 Role-specific tips:

4.2.1 Demonstrate experience in translating complex business requirements into actionable product solutions.
Prepare examples from your past roles where you successfully gathered, clarified, and prioritized business requirements, then worked with engineering or development teams to deliver impactful solutions. Highlight your ability to create clear user stories and manage competing demands in a dynamic environment.

4.2.2 Show expertise in stakeholder management and cross-functional collaboration.
Think of instances where you built strong relationships with internal teams such as IT, data services, CRM, and external technology vendors. Be ready to discuss how you navigated differing priorities, facilitated consensus, and drove projects forward without formal authority.

4.2.3 Illustrate your approach to data-driven decision making and product metrics.
Develop stories that showcase your use of data to evaluate product features, run experiments, and iterate on solutions. Explain how you define success metrics, track performance, and leverage both qualitative and quantitative insights to inform product strategy.

4.2.4 Highlight your problem-solving skills in ambiguous or rapidly changing environments.
Share examples of how you handled unclear requirements, shifting deadlines, or scope creep. Emphasize frameworks and communication strategies you used to clarify goals, reset expectations, and keep projects on track.

4.2.5 Prepare to discuss technical product design and integration.
Review your experience working on business applications, APIs, or insurance technology platforms. Be ready to describe how you partnered with engineering teams to design, test, and launch technical features—especially those that improve scalability, security, or user experience.

4.2.6 Communicate your ability to present complex concepts to non-technical stakeholders.
Practice explaining technical solutions, data insights, and product recommendations in simple, actionable terms. Use storytelling and visualization techniques to ensure clarity and buy-in from executives and business partners.

4.2.7 Showcase your adaptability and commitment to continuous improvement.
Prepare stories about how you sought feedback, learned from setbacks, and iterated on products or processes. Demonstrate your enthusiasm for learning and driving positive change, both for clients and internal teams at Lockton.

4.2.8 Be ready to discuss your experience with regulatory compliance and risk management.
Insurance product management often involves navigating complex regulations and ensuring data privacy. Share examples of how you built compliant solutions, addressed security concerns, and balanced innovation with risk mitigation.

5.1 How hard is the Lockton Product Manager interview?
The Lockton Product Manager interview is considered moderately challenging, especially for candidates without prior experience in insurance, risk management, or business applications. You’ll be evaluated on your ability to translate complex business needs into actionable product solutions, collaborate with cross-functional teams, and demonstrate strategic thinking in a regulated environment. The process rewards candidates who can balance technical knowledge, business acumen, and stakeholder management.

5.2 How many interview rounds does Lockton have for Product Manager?
Lockton typically conducts 4–5 interview rounds for the Product Manager role. These include an initial recruiter screen, technical/case interviews, behavioral interviews with product and business team members, and a final panel or onsite round with senior leaders. Each stage is designed to assess a mix of technical, strategic, and interpersonal skills.

5.3 Does Lockton ask for take-home assignments for Product Manager?
Take-home assignments are not always required, but some candidates may receive a case study or product strategy exercise to complete between interview rounds. These assignments often focus on evaluating business application enhancements, designing product features, or prioritizing requirements in a real-world insurance context.

5.4 What skills are required for the Lockton Product Manager?
Key skills for Lockton Product Managers include product strategy, stakeholder management, technical problem-solving, requirements gathering, data-driven decision making, and experience with business applications or APIs. Familiarity with insurance technology platforms, CRM systems (such as Salesforce), and regulatory compliance is highly valued. Strong communication and the ability to thrive in a matrixed, cross-functional environment are essential.

5.5 How long does the Lockton Product Manager hiring process take?
The typical Lockton Product Manager hiring process takes 3–5 weeks from application to offer. The timeline can vary depending on candidate availability and scheduling for panel interviews or take-home assignments. Fast-track candidates with directly relevant experience may progress more quickly.

5.6 What types of questions are asked in the Lockton Product Manager interview?
Expect a mix of product strategy, technical case studies, data analysis, stakeholder management, and behavioral questions. You may be asked to design product solutions for insurance clients, prioritize feature enhancements, handle project ambiguity, and present complex concepts to non-technical stakeholders. Real-world scenarios involving regulatory compliance and risk management are common.

5.7 Does Lockton give feedback after the Product Manager interview?
Lockton generally provides high-level feedback through recruiters, focusing on overall fit and performance in interviews. Detailed technical feedback may be limited, but candidates are encouraged to ask for clarifications and insights to improve future interview performance.

5.8 What is the acceptance rate for Lockton Product Manager applicants?
While exact acceptance rates are not published, the Product Manager role at Lockton is competitive, especially for candidates with insurance or technology backgrounds. Industry estimates suggest an acceptance rate of around 3–5% for qualified applicants.

5.9 Does Lockton hire remote Product Manager positions?
Yes, Lockton offers remote Product Manager positions, especially for roles supporting distributed teams or technology-driven business applications. Some positions may require occasional travel or office visits for team collaboration and client meetings, depending on business needs.

• Related guides:
  • Lockton interview questions
  • Product Manager interview guide
  • Top product management interview tips

Ready to ace your Lockton Product Manager interview? It’s not just about knowing the technical skills—you need to think like a Lockton Product Manager, solve problems under pressure, and connect your expertise to real business impact. That’s where Interview Query comes in with company-specific learning paths, mock interviews, and curated question banks tailored toward roles at Lockton and similar companies.

With resources like the Lockton Product Manager Interview Guide and our latest case study practice sets, you’ll get access to real interview questions, detailed walkthroughs, and coaching support designed to boost both your technical skills and domain intuition.

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