Delivery Hero Business Analyst Interview Questions + Guide in 2025

Delivery Hero is one of the leading global online food ordering and delivery marketplaces, operating in over 70 countries worldwide.

As a Business Analyst at Delivery Hero, you will play a critical role in driving the performance of various European markets by performing complex analyses on large datasets and transforming them into actionable insights. Key responsibilities include consulting on subscription-related topics, identifying areas for improvement in core activities such as inventory and pricing, and providing management with performance reports and presentations. You will work closely with cross-functional teams including Commercial, Product, and Marketing, to support the rollout of new product features aimed at enhancing user experience.

To excel in this role, you should have 3-5 years of experience in strategy consulting or an analyst position within a fast-paced tech company, along with a strong educational background in business or analytical fields. Proficiency in reporting and analytics tools like SQL, Tableau, and Excel is essential, as well as a good understanding of the food delivery landscape. Strong analytical skills, a team-oriented mindset, and excellent communication abilities are crucial traits that will enable you to thrive in an environment that encourages innovation and challenges the status quo.

This guide will help you prepare effectively for your interview by equipping you with the knowledge of what to expect and the skills you should highlight, giving you a competitive edge in securing a position at Delivery Hero.

The interview process for a Business Analyst at Delivery Hero is structured to assess both technical skills and cultural fit within the organization. It typically consists of several rounds, each designed to evaluate different aspects of your qualifications and experiences.

1. Initial HR Interview

The process begins with an initial interview conducted by a recruiter. This conversation usually lasts around 30 minutes and focuses on your background, skills, and motivations for applying to Delivery Hero. The recruiter will provide insights into the company culture and the specifics of the role, ensuring you have a clear understanding of what to expect.

2. Technical Interview

Following the HR round, candidates typically undergo a technical interview. This round may include a live case study or a coding challenge, particularly focusing on SQL and data analysis skills. You may be asked to interpret data sets, perform analyses, and demonstrate your proficiency with reporting tools such as Tableau or BigQuery. Expect questions that assess your analytical thinking and problem-solving abilities.

3. Hiring Manager Interview

The next step usually involves an interview with the hiring manager. This round is more in-depth and may cover your previous work experiences, particularly those relevant to the food delivery industry. You might be asked to discuss specific projects you've worked on, your approach to data-driven decision-making, and how you can contribute to the team’s goals.

4. Case Study Presentation

In some instances, candidates are required to complete a take-home assignment or case study. This task typically involves analyzing a dataset and presenting your findings. You will need to demonstrate your ability to derive actionable insights and communicate them effectively, as this is a crucial part of the Business Analyst role.

5. Final Interview

The final round often includes a panel interview or a discussion with team members. This is an opportunity for you to showcase your interpersonal skills and how well you collaborate with others. Expect behavioral questions that assess your fit within the team and the company’s values, as well as discussions about your career aspirations and how they align with Delivery Hero's mission.

As you prepare for your interview, consider the types of questions that may arise in each of these rounds, particularly those that focus on your analytical skills and experience with data interpretation.

Here are some tips to help you excel in your interview.

Understand the Interview Structure

Delivery Hero typically conducts multiple rounds of interviews, including an HR round, a technical interview, and discussions with hiring managers. Familiarize yourself with this structure and prepare accordingly. Knowing what to expect can help you feel more at ease and allow you to focus on showcasing your skills and experiences.

Prepare for Case Studies and Technical Questions

Expect to encounter case studies and technical questions, particularly related to SQL and analytics tools. Practice analyzing data sets and presenting your findings clearly and concisely. Be ready to demonstrate your problem-solving skills through real-world scenarios, as this is a crucial aspect of the role. Additionally, brush up on your SQL knowledge, as it is a significant part of the interview process.

Highlight Relevant Experience

When discussing your background, focus on experiences that align with the responsibilities of a Business Analyst at Delivery Hero. Be prepared to share specific examples of how you've used data to drive decisions, improve processes, or enhance performance in previous roles. This will demonstrate your analytical acumen and ability to generate actionable insights.

Emphasize Communication Skills

Given the collaborative nature of the role, strong communication skills are essential. Be prepared to discuss how you have effectively communicated complex data insights to non-technical stakeholders in the past. Highlight your ability to tailor your communication style to different audiences, as this will be crucial when working cross-functionally with teams in various markets.

Show Enthusiasm for the Company and Role

Delivery Hero values candidates who are not only skilled but also genuinely interested in the company and its mission. Research the company’s recent developments, challenges, and successes, and be ready to discuss how your skills and experiences can contribute to their goals. Your enthusiasm will set you apart and demonstrate that you are a good cultural fit.

Be Ready for Behavioral Questions

Expect behavioral questions that assess your fit with the company culture and values. Prepare to discuss your teamwork experiences, how you handle challenges, and your approach to continuous improvement. Use the STAR (Situation, Task, Action, Result) method to structure your responses, ensuring you provide clear and concise answers.

Follow Up Professionally

After your interviews, send a thank-you email to express your appreciation for the opportunity to interview. This not only shows professionalism but also reinforces your interest in the position. If you experience any delays in communication post-interview, don’t hesitate to follow up politely, as this reflects your proactive nature.

By following these tips and preparing thoroughly, you will position yourself as a strong candidate for the Business Analyst role at Delivery Hero. Good luck!

In this section, we’ll review the various interview questions that might be asked during a Business Analyst interview at Delivery Hero. The interview process will likely focus on your analytical skills, experience with data interpretation, and ability to provide actionable insights. Be prepared to discuss your past experiences, technical skills, and how you can contribute to the company's growth in the food delivery market.

Experience and Background

1. Can you describe a project where you used data analysis to drive business decisions?

This question aims to assess your practical experience in data analysis and its impact on business outcomes.

How to Answer

Discuss a specific project where your analysis led to significant changes or improvements. Highlight the data sources you used, the analytical methods applied, and the results achieved.

Example

“In my previous role, I analyzed customer purchasing patterns using SQL and Tableau. By identifying trends in subscription renewals, I recommended targeted promotions that increased retention rates by 15% over three months.”

Technical Skills

2. What SQL functions do you find most useful for data analysis?

This question tests your technical proficiency with SQL, which is crucial for the role.

How to Answer

Mention specific SQL functions that you frequently use, such as JOINs, GROUP BY, and window functions. Explain how these functions help you in your analysis.

Example

“I often use JOINs to combine data from different tables, which allows me to create comprehensive reports. Additionally, I utilize window functions to calculate running totals and averages, providing deeper insights into trends over time.”

3. How do you approach creating a dashboard for performance metrics?

This question evaluates your experience with reporting tools and your ability to present data effectively.

How to Answer

Outline your process for gathering requirements, selecting key metrics, and designing the dashboard layout. Emphasize your experience with tools like Tableau or Looker.

Example

“When creating a dashboard, I first consult with stakeholders to understand their key performance indicators. I then use Tableau to visualize the data, ensuring that the dashboard is intuitive and highlights the most critical metrics for decision-making.”

Analytical Thinking

4. Describe a time when you identified a significant area for improvement in a business process.

This question assesses your analytical skills and your ability to implement change.

How to Answer

Provide a specific example where your analysis led to a process improvement. Focus on the data you analyzed and the impact of your recommendations.

Example

“I noticed that our order fulfillment process had a bottleneck due to inefficient inventory management. By analyzing order data and inventory levels, I proposed a new inventory tracking system that reduced fulfillment times by 20%.”

5. How do you prioritize multiple projects with competing deadlines?

This question evaluates your time management and prioritization skills.

How to Answer

Discuss your approach to assessing project urgency and importance, and how you communicate with stakeholders to manage expectations.

Example

“I prioritize projects by assessing their impact on business goals and deadlines. I use a project management tool to track progress and regularly communicate with my team to ensure alignment on priorities.”

Business Acumen

6. What do you think are the key metrics for evaluating the success of a subscription model in the food delivery industry?

This question tests your understanding of the business and industry-specific metrics.

How to Answer

Identify key metrics such as customer acquisition cost, churn rate, and lifetime value. Explain why these metrics are important for evaluating subscription success.

Example

“Key metrics for a subscription model include churn rate, which indicates customer retention, and customer lifetime value, which helps assess profitability. Monitoring these metrics allows us to refine our offerings and improve customer satisfaction.”

7. How would you approach a situation where your data analysis contradicts the team's assumptions?

This question assesses your ability to handle conflict and communicate effectively.

How to Answer

Explain your approach to presenting data-driven insights respectfully and constructively. Emphasize the importance of data in decision-making.

Example

“I would present my findings clearly, using visualizations to illustrate the data. I would encourage an open discussion to explore the data together, ensuring that the team understands the implications and can make informed decisions.”