Prepare for and practice interview questions from Brightspeed.

Brightspeed Interview Questions

A/B Testing

Algorithms

Analytics

Machine Learning

Probability

Product Metrics

Python

Statistics

Brightspeed Interview Guides

Suppose there exists a new airline named Jetco that flies domestically across North America. Jetco recently had a study commissioned that tested the boarding time of every airline, and it came out that Jetco had the fastest average boarding times of any airline.

What factors could have biased this result, and what would you look into?

What could potentially bias the average boarding time in favor of an airline that only flies domestically?

What could potentially bias the average boarding time in favor of an airline that only flies domestically?

Boarding Times Bias

A new airline came out as the fastest average boarding times compared to other airlines.  What factors could have biased this result and what would you look into?

You are testing hundreds of hypotheses with many t-tests. What considerations should be made?

What is a key disadvantage of the F-test when compared to multiple t-tests?

What is a key disadvantage of the F-test when compared to multiple t-tests?

Hundreds of Hypotheses

You are testing hundreds of hypotheses with many t-tests. What considerations should be made?

In an A/B test, how can you check if assignment to the various buckets was truly random?

In an A/B test, which of the following is a common method to determine if the assignment to the test groups was truly random?

In an A/B test, which of the following is a common method to determine if the assignment to the test groups was truly random?

Random Bucketing

A/B Testing & Experimentation

<h3>Job Description</h3><div>Job Description<div>Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none.Check us out on the web!  Job Description The Business Analyst will serve as a critical bridge between business strategy and technology execution. This role translates strategic business objectives into actionable business requirements, gathers and synthesizes input from cross-functional partners across Marketing, Operations, Product, Sales, and Customer Experience, and ensures alignment through the full project lifecycle—from concept and design through IT development, testing, and deployment.The ideal candidate combines strong analytical and communication skills with a deep understanding of marketing processes, business requirements management, and agile delivery frameworks. This individual ensures that IT solutions effectively meet business needs, improve efficiency, and drive measurable impact.Key ResponsibilitiesBusiness Analysis & Requirements Definition<ul><li>Partner with business leaders to understand strategic objectives and translate them into clear, measurable business requirements</li><li>Lead the end-to-end business requirements process—facilitating workshops, interviews, and documentation with Marketing, Operations, Sales, and Product teams</li><li>Develop and maintain business requirement documents (BRDs) and process flows to inform IT development</li><li>Ensure alignment between business needs and platform capabilities across multiple systems (CRM, MarTech, analytics, etc.)</li><li>Identify business process gaps and recommend process improvements or automation opportunities</li></ul>Collaboration with IT & Platform Teams<ul><li>Partner with Platform Owners and Product Managers to translate business requirements into user stories and acceptance criteria in Jira or equivalent tools</li><li>Lead backlog grooming and prioritization sessions with IT, ensuring readiness for sprints and releases</li><li>Collaborate with developers and QA testers to validate functionality against requirements and acceptance criteria</li><li>Support issue resolution, defect triage, and clarification throughout development and testing</li><li>Participate in sprint planning, daily stand-ups, and retrospectives to ensure business alignment throughout the development lifecycle</li></ul>Cross-Functional Communication & Governance<ul><li>Serve as the primary liaison between business stakeholders and technical teams to ensure transparency, alignment, and timely decision-making</li><li>Communicate project progress, risks, and issues to business and IT stakeholders through structured updates and governance meetings</li><li>Support project governance documentation, approvals, and change management processes</li><li>Ensure traceability from strategic goals through requirements, design, and delivery</li></ul>Qualifications WHAT IT TAKES TO CATCH OUR EYE:<ul><li>5+ years of experience as a Business Analyst or similar role within a technology-driven or marketing-focused organization</li><li>Proven ability to translate complex business processes into functional and technical documentation</li><li>Strong understanding of Agile/Scrum frameworks, user story creation, backlog management, and grooming</li><li>Experience with tools such as Jira, Confluence, Asana, or Smartsheet</li><li>Exceptional communication, facilitation, and stakeholder management skills</li><li>Ability to work independently and collaboratively in a fast-paced, cross-functional environment</li></ul> Additional Information BONUS POINTS FOR:<ul><li>Familiarity with MarTech, CRM, or campaign management platforms (e.g., Salesforce)</li><li>Experience with data analytics, reporting, and customer lifecycle or digital experience projects</li><li>Understanding of end-to-end marketing operations workflows and system dependencies</li></ul> <div></div>WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices:  <ul><li>Brightspeed’s Privacy Notice for California Residents</li><li>Brightspeed’s Privacy Notice</li></ul></div></div>

<h3>Job Description</h3><div>Job Description<div>Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none.Check us out on the web!  Job Description The Business Analyst will serve as a critical bridge between business strategy and technology execution. This role translates strategic business objectives into actionable business requirements, gathers and synthesizes input from cross-functional partners across Marketing, Operations, Product, Sales, and Customer Experience, and ensures alignment through the full project lifecycle—from concept and design through IT development, testing, and deployment.The ideal candidate combines strong analytical and communication skills with a deep understanding of marketing processes, business requirements management, and agile delivery frameworks. This individual ensures that IT solutions effectively meet business needs, improve efficiency, and drive measurable impact.Key ResponsibilitiesBusiness Analysis & Requirements Definition<ul><li>Partner with business leaders to understand strategic objectives and translate them into clear, measurable business requirements</li><li>Lead the end-to-end business requirements process—facilitating workshops, interviews, and documentation with Marketing, Operations, Sales, and Product teams</li><li>Develop and maintain business requirement documents (BRDs) and process flows to inform IT development</li><li>Ensure alignment between business needs and platform capabilities across multiple systems (CRM, MarTech, analytics, etc.)</li><li>Identify business process gaps and recommend process improvements or automation opportunities</li></ul>Collaboration with IT & Platform Teams<ul><li>Partner with Platform Owners and Product Managers to translate business requirements into user stories and acceptance criteria in Jira or equivalent tools</li><li>Lead backlog grooming and prioritization sessions with IT, ensuring readiness for sprints and releases</li><li>Collaborate with developers and QA testers to validate functionality against requirements and acceptance criteria</li><li>Support issue resolution, defect triage, and clarification throughout development and testing</li><li>Participate in sprint planning, daily stand-ups, and retrospectives to ensure business alignment throughout the development lifecycle</li></ul>Cross-Functional Communication & Governance<ul><li>Serve as the primary liaison between business stakeholders and technical teams to ensure transparency, alignment, and timely decision-making</li><li>Communicate project progress, risks, and issues to business and IT stakeholders through structured updates and governance meetings</li><li>Support project governance documentation, approvals, and change management processes</li><li>Ensure traceability from strategic goals through requirements, design, and delivery</li></ul>Qualifications WHAT IT TAKES TO CATCH OUR EYE:<ul><li>5+ years of experience as a Business Analyst or similar role within a technology-driven or marketing-focused organization</li><li>Proven ability to translate complex business processes into functional and technical documentation</li><li>Strong understanding of Agile/Scrum frameworks, user story creation, backlog management, and grooming</li><li>Experience with tools such as Jira, Confluence, Asana, or Smartsheet</li><li>Exceptional communication, facilitation, and stakeholder management skills</li><li>Ability to work independently and collaboratively in a fast-paced, cross-functional environment</li></ul> Additional Information BONUS POINTS FOR:<ul><li>Familiarity with MarTech, CRM, or campaign management platforms (e.g., Salesforce)</li><li>Experience with data analytics, reporting, and customer lifecycle or digital experience projects</li><li>Understanding of end-to-end marketing operations workflows and system dependencies</li></ul>#LI-MH1<div></div>WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices:  <ul><li>Brightspeed’s Privacy Notice for California Residents</li><li>Brightspeed’s Privacy Notice</li></ul></div></div>

<h3>Job Description</h3><div>Job Description<div>Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.Check us out on the web!  Job Description We are looking for an Entertainment Value-Add Services Product Manager to join our growing team! In this role, you will own the strategy, roadmap, and in-market performance of Brightspeed’s entertainment offerings. This includes gaming performance features (e.g. low-latency optimization), partnerships with gaming platforms and peripherals, streaming app bundles and perks, and music subscriptions. You will translate market and customer insights into a prioritized backlog and lead cross-functional delivery to drive attach rate, ARPU, engagement, retention, and NPS—while reducing support costs.In this position, you will deliver a simple, delightful entertainment layer on top of Brightspeed Internet: easy to discover, buy, activate, and enjoy; optimized for quality, latency, and transparency, creating measurable value for customers and the business.As an Entertainment Value-Add Services Product Manager, your duties and responsibilities will include:Product Strategy & Roadmap<ul><li>Define the vision, north-star metrics, and 12–18-month roadmap for entertainment VAS</li><li>Build business cases for new gaming, streaming, and music offers; size impact, cost, and sequencing</li><li>Maintain competitive and partner landscape intelligence</li></ul>Backlog Ownership & Delivery<ul><li>Own backlog across catalog/entitlements, activation/linking, in-app/account UX, billing/proration, and QoE features</li><li>Write clear problem statements and acceptance criteria; lead agile sprints with Engineering, Digital, and CX teams</li><li>Launch features via flags and A/B tests with KPI baselines</li></ul>Pricing, Packaging & Merchandising<ul><li>Partner with Pricing/Finance on ARPU ladder, trials, lifecycle pricing, and next-best-offer logic</li><li>Coordinate merchandising across PDPs, configurators, checkout, and account surfaces</li><li>Ensure ethical UX and clear disclosures</li></ul>Experience & Enablement<ul><li>Drive setup/activation flows, account linking, device/app distribution, and proactive health checks</li><li>Collaborate with Call Center Ops on scripts, routing, QA, and incentives for VAS sales and support</li><li>Define QoE targets and guided self-fix patterns</li></ul>Data, AI & Insights<ul><li>Use funnel analytics, session replay, VoC/VoA, and QoE telemetry to prioritize work</li><li>Publish product health dashboards and leverage AI for recommendations, anomaly detection, and agent-assist</li></ul>Partner & Vendor Management<ul><li>Source and manage partners across gaming, streaming, and music ecosystems</li><li>Negotiate SLAs, privacy/data terms, co-marketing funds, and joint roadmaps</li></ul>Channel & Journey Orchestration<ul><li>Collaborate with CX Factory and E-commerce on personalization and content merchandising</li><li>Align with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement.</li><li>Integrate entertainment moments across customer journeys</li></ul>Governance & Ways of Working<ul><li>Contribute to enterprise top-20 slate; manage dependencies and risks</li><li>Participate in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets</li><li>Own the “what/why” and acceptance criteria; share accountability for outcomes</li></ul>12-Month Outcome Targets Examples<ul><li>Attach/Adoption: +20–35% entertainment attach across prioritized segments; ≥95% account link success</li><li>ARPU: +$3–$6 net from entertainment bundles/perks</li><li>QoE: −30–50% buffering; −20–30% video start time; −10–20% gaming latency/jitter</li><li>Engagement: +25–40% monthly active entertainment users</li><li>Retention/CX: −10–20% churn among adopters; −15–25% entertainment-related support contacts; +8–12 NPS points</li></ul>Key Performance Indicators (KPIs)<ul><li>Attach rate by channel/segment</li><li>ARPU/ARPA lift</li><li>Checkout and in-account upsell CVR</li><li>Activation/link success & time-to-value</li><li>Monthly active use and session frequency</li><li>QoE metrics (startup time, buffering ratio, bitrate), gaming latency/jitter</li><li>Support contact & containment rate</li><li>NPS/CSAT for entertainment VAS</li><li>Churn/save deltas</li><li>Program ROI</li></ul>Qualifications WHAT IT TAKES TO CATCH OUR EYE:<ul><li>7+ years in product management across ISP/telecom, gaming, music, or entertainment app ecosystems</li><li>Proven backlog ownership and agile delivery with cross-functional teams</li><li>Strong commercial and analytical skills; SQL/BI experience a plus</li><li>Experience with catalog/entitlements, identity/SSO, billing/proration, QoE telemetry, and device/app ecosystems</li><li>Familiarity with AI/automation for recommendations, anomaly detection, and agent-assist</li></ul>Competencies:<ul><li>Customer-obsessed</li><li>Entertainment/gaming savvy</li><li>Data- and AI-informed</li><li>Systems thinker who simplifies</li><li>Bias for action</li><li>Collaborative, low-ego</li><li>High ownership and follow-through</li></ul>Tools & Platforms:<ul><li>Jira/Azure DevOps, Confluence</li><li>GA4/Adobe Analytics, Looker/Tableau/Power BI</li><li>Feature flags & A/B testing platforms</li><li>CMS/PIM & catalog/entitlements systems</li><li>CRM/CS platforms, agent-assist/gen-AI</li><li>QoE telemetry, CDN/peering analytics</li></ul> #LI-SS1 Additional Information <div></div>WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices:  <ul><li>Brightspeed’s Privacy Notice for California Residents</li><li>Brightspeed’s Privacy Notice</li></ul></div></div>

<h3>Job Description</h3><div>Job Description<div>Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.Check us out on the web!  Job Description We are looking for a Connectivity Value-Add Services Product Manager to join our growing team! In this role, you will own the strategy, roadmap, and in-market performance of Brightspeed’s connectivity-related add-ons. This includes whole-home Wi-Fi and mesh/extenders, network and device security (e.g., parental controls, malware/phishing protection), device protection and extended warranties, cloud backup, and connectivity continuity (e.g., LTE/5G failover). You will translate customer and market insights into a prioritized backlog and lead cross-functional delivery to drive ARPU, adoption, retention, and NPS—while reducing support costs.In this position, you will deliver a trusted suite of add-ons that will make Brightspeed Internet safer, more reliable, and more useful—simple to discover, buy, set up, and manage—driving measurable value for customers and the business.As a Connectivity Value-Add Services Product Manager, your duties and responsibilities will include:Product Strategy & Roadmap:<ul><li>Define the vision, north-star metrics, and 12–18-month roadmap for connectivity VAS</li><li>Build business cases for new offers and vendor solutions, size impact, cost, and sequencing</li><li>Maintain competitive intelligence across cable, fiber, FWA, and security suites</li></ul>Backlog Ownership & Delivery:<ul><li>Own backlog across packaging, catalog/entitlements, activation, in-app/account experiences, and support workflows</li><li>Write clear problem statements and acceptance criteria; lead agile sprints with Engineering, Digital, and CX teams</li><li>Launch features via flags and A/B tests with KPI baselines</li></ul>Pricing, Packaging & Merchandising:<ul><li>Partner with Pricing/Finance on ARPU ladder, bundles, and promo rules.</li><li>Define next-best-offer logic and lifecycle pricing (intro → evergreen → price-up guardrails)</li><li>Coordinate merchandising across PDPs, configurators, checkout, and account surfaces</li><li>Ensure ethical UX and clear disclosures</li></ul>Experience & Enablement:<ul><li>Drive setup/activation flows, guided install, and proactive health checks</li><li>Define secure defaults and transparent controls for parents and privacy-minded users</li><li>Partner with Call Center Ops on scripts, routing, QA, and incentives for VAS sales and support</li></ul>Data, AI & Insights:<ul><li>Use telemetry (Wi-Fi performance, security events), funnel analytics, session replay, and VoC/VoA to prioritize work</li><li>Publish product health dashboards and leverage AI for recommendations, threat detection, and agent-assist</li></ul>Partner & Vendor Management:<ul><li>Source and manage VAS partners across security, backup, mesh hardware, and failover</li><li>Negotiate SLAs, privacy/security terms, and roadmap alignment; run joint experiments and QBRs</li></ul>Channel & Journey Orchestration:<ul><li>Collaborate with CX Factory and E-commerce on experimentation and upsell surfaces</li><li>Coordinate with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement</li><li>Integrate VAS moments across customer journeys (Join, Get/Install, Enjoy, Help/Leave)</li></ul>Governance & Ways of Working:<ul><li>Contribute to enterprise top 20 slate; manage dependencies and risks</li><li>Participate in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets</li><li>Own the “what/why” and acceptance criteria, share accountability for outcomes</li></ul>12-Month Outcome Targets Examples:<ul><li>Attach/Adoption: +15–30% across prioritized segments; +25–40% attach at new-customer checkout</li><li>ARPU: +$2–$5 net from VAS attach and bundle mix</li><li>Experience: −15–25% Wi-Fi/performance-related repeat contacts; +8–12 pts NPS among VAS users</li><li>Security/Backup Engagement: +20–30% monthly active rate; ≥90% threat blocks/alerts resolved</li><li>Retention: −10–20% churn among VAS adopters; +5–10 pts save-rate when VAS included in offers</li></ul>Key Performance Indicators (KPIs):<ul><li>Attach rate by channel/segment</li><li>Bundle mix and ARPU/ARPA lift</li><li>Checkout and in-account upsell CVR</li><li>Activation success and time-to-value</li><li>Monthly active use/engagement</li><li>Wi-Fi satisfaction and performance metrics</li><li>Security/backup event resolution</li><li>Support contact rate and containment</li><li>NPS/CSAT for VAS users</li><li>Churn/save deltas and program ROI</li></ul>Qualifications WHAT IT TAKES TO CATCH OUR EYE:<ul><li>7+ years in product management for ISP/telecom, cybersecurity/backup, or adjacent subscription services</li><li>Proven backlog ownership and agile delivery with cross-functional teams</li><li>Strong commercial and analytical skills; SQL/BI experience a plus</li><li>Experience with catalog/entitlements, provisioning/billing, and CPE/app integration</li><li>Familiarity with privacy/security standards and AI/automation use cases</li></ul>Competencies:<ul><li>Customer-obsessed</li><li>Trust & safety minded</li><li>Commercially savvy</li><li>Data- and AI-informed</li><li>Systems thinker who simplifies</li><li>Bias for action</li><li>Collaborative, low ego</li><li>High ownership and follow-through</li></ul>Tools & Platforms Examples:<ul><li>Jira/Azure DevOps, Confluence</li><li>GA4/Adobe Analytics, Looker/Tableau/Power BI</li><li>Feature flags & A/B testing platforms</li><li>CMS/PIM & catalog/entitlement systems</li><li>CRM/CS platforms, agent-assist/gen-AI</li><li>Network/CPE telemetry, security/backup consoles</li></ul> #LI-SS1 Additional Information <div></div>WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices:  <ul><li>Brightspeed’s Privacy Notice for California Residents</li><li>Brightspeed’s Privacy Notice</li></ul></div></div>

<h3>Job Description</h3><div>Job Description<div>Job Description We are currently looking for a Copper Product Manager to join our growing team! In this role, you will serve  as the strategic leader driving the evolution of copper-based telecommunications products including DSL, POTS, and other legacy infrastructure services—alongside next-generation Fixed Wireless Access (FWA) solutions. This role emphasizes long-term portfolio strategy, market positioning, and innovation to ensure sustainable growth, network modernization, and competitive differentiation in a transforming telecom landscape. This role works cross functionally through all organizations including sales, marketing, operations, finance, legal, information technology and will require effective communication with cross functional partners across and outside the company and with executive team.As a Copper Product Manager, your duties and responsibilities will include:<ul><li>Develop and execute a long-range product strategy that positions copper and transitional broadband services within the company’s modernization roadmap</li><li>Conduct market and competitive analysis to inform strategic decisions around product investment, lifecycle management, and migration planning</li><li>Identify and prioritize modernization opportunities that optimize network assets, improve performance, and support strategic shifts toward fiber and FWA technologies</li><li>Build a multi-year product roadmap aligned with corporate objectives, capital investment plans, and evolving customer demands</li><li>Lead cross-functional strategy execution by partnering with engineering, operations, marketing, and sales to define go-to-market initiatives and ensure successful delivery</li><li>Collaborate with regulatory, finance, and compliance partners to ensure business viability and adherence to all technical, financial, and policy standards</li><li>Translate market intelligence and customer insights into strategic product initiatives that drive measurable growth and operational efficiency</li><li>Guide the lifecycle management process—from product conception through optimization and retirement ensuring business continuity and profitability</li><li>Develop frameworks for rationalizing legacy products, minimizing operational risk, and accelerating customer migration to next-generation platforms</li><li>Apply agile principles to continuously refine product strategies, prioritize high-impact opportunities, and enhance responsiveness to market dynamics</li><li>Use data-driven decision-making to balance short-term operational requirements with long-term strategic investments</li><li>Champion customer-centric innovation, ensuring all product strategies enhance user experience and deliver sustainable business value</li></ul>Qualifications WHAT IT TAKES TO CATCH OUR EYE:<ul><li>Bachelor’s degree in Telecommunications, Engineering, Business, or a related field</li><li>8+ years of experience managing cross-functional and/or cross-team projects and progressive product management and 7+ years of strong technical experience with experience in telecommunications, broadband, or network infrastructure</li><li>Possess a strong strategic orientation with proven success in managing legacy-to-modern product transitions.</li><li>Demonstrate expertise in copper-based and legacy network technologies and their role in modern telecom ecosystems</li><li>Excel at synthesizing complex data into actionable strategy and influencing stakeholders across technical and business domains</li><li>Bring experience in agile product management, cross-functional collaboration, and large-scale change leadership</li><li>Communicate with clarity and precision, tailoring strategic messages to diverse audiences</li><li>Exhibit sound judgment, critical thinking, and foresight in balancing innovation, risk, and execution</li><li>Navigate ambiguity and transformation with composure, confidence, and a focus on long-term success</li><li>Embody a customer- and business-first mindset, driving decisions that maximize enterprise value and user satisfaction</li></ul>BONUS POINTS FOR:<ul><li>Experience leading broadband transformation, legacy product rationalization, product development roles, or technology migration programs</li><li>Knowledge of fiber and fixed wireless access (FWA) solutions and their integration with legacy infrastructures</li><li>Professional certifications such as PMP, Agile Certified Product Manager, or equivalent</li><li>Advanced degree (MBA or technical Master’s) or specialized training in telecommunications strategy or management</li></ul> #LI-SS1 Additional Information <div></div>WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices:  <ul><li>Brightspeed’s Privacy Notice for California Residents</li><li>Brightspeed’s Privacy Notice</li></ul></div></div>

<h3>Job Description</h3><div>Job Description<div>Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none.Check us out on the web!  Job Description The Business Analyst will serve as a critical bridge between business strategy and technology execution. This role translates strategic business objectives into actionable business requirements, gathers and synthesizes input from cross-functional partners across Marketing, Operations, Product, Sales, and Customer Experience, and ensures alignment through the full project lifecycle—from concept and design through IT development, testing, and deployment.The ideal candidate combines strong analytical and communication skills with a deep understanding of marketing processes, business requirements management, and agile delivery frameworks. This individual ensures that IT solutions effectively meet business needs, improve efficiency, and drive measurable impact.Key ResponsibilitiesBusiness Analysis & Requirements Definition<ul><li>Partner with business leaders to understand strategic objectives and translate them into clear, measurable business requirements.</li><li>Lead the end-to-end business requirements process—facilitating workshops, interviews, and documentation with Marketing, Operations, Sales, and Product teams.</li><li>Develop and maintain business requirement documents (BRDs) and process flows to inform IT development.</li><li>Ensure alignment between business needs and platform capabilities across multiple systems (CRM, MarTech, analytics, etc.).</li><li>Identify business process gaps and recommend process improvements or automation opportunities.</li></ul>Collaboration with IT & Platform Teams<ul><li>Partner with Platform Owners and Product Managers to translate business requirements into user stories and acceptance criteria in Jira or equivalent tools.</li><li>Lead backlog grooming and prioritization sessions with IT, ensuring readiness for sprints and releases.</li><li>Collaborate with developers and QA testers to validate functionality against requirements and acceptance criteria.</li><li>Support issue resolution, defect triage, and clarification throughout development and testing.</li><li>Participate in sprint planning, daily stand-ups, and retrospectives to ensure business alignment throughout the development lifecycle.</li></ul>Cross-Functional Communication & Governance<ul><li>Serve as the primary liaison between business stakeholders and technical teams to ensure transparency, alignment, and timely decision-making.</li><li>Communicate project progress, risks, and issues to business and IT stakeholders through structured updates and governance meetings.</li><li>Support project governance documentation, approvals, and change management processes.</li><li>Ensure traceability from strategic goals through requirements, design, and delivery.</li></ul>Testing & Validation<ul><li>Develop test scenarios and participate in User Acceptance Testing (UAT) to ensure solutions meet defined business needs.</li><li>Document test results, track defects, and support resolution prior to deployment.</li><li>Validate post-release outcomes and partner with business owners to confirm adoption and success metrics.</li></ul>Qualifications WHAT IT TAKES TO CATCH OUR EYE:<ul><li>5+ years of experience as a Business Analyst or similar role within a technology-driven or marketing-focused organization</li><li>Proven ability to translate complex business processes into functional and technical documentation</li><li>Strong understanding of Agile/Scrum frameworks, user story creation, backlog management, and grooming</li><li>Experience with tools such as Jira, Confluence, Asana, or Smartsheet</li><li>Exceptional communication, facilitation, and stakeholder management skills</li><li>Ability to work independently and collaboratively in a fast-paced, cross-functional environment</li></ul> Additional Information BONUS POINTS FOR:<ul><li>5+ years of experience as a Business Analyst or similar role within a technology-driven or marketing-focused organization</li><li>Proven ability to translate complex business processes into functional and technical documentation</li><li>Strong understanding of Agile/Scrum frameworks, user story creation, backlog management, and grooming</li><li>Experience with tools such as Jira, Confluence, Asana, or Smartsheet</li><li>Exceptional communication, facilitation, and stakeholder management skills</li><li>Ability to work independently and collaboratively in a fast-paced, cross-functional environment</li></ul>#LI-MH1<div></div>WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices:  <ul><li>Brightspeed’s Privacy Notice for California Residents</li><li>Brightspeed’s Privacy Notice</li></ul></div></div>

<h3>Job Description</h3><div>Job Description<div>Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.Check us out on the web!  Job Description We are looking for a Fiber Product Manager to join our growing team! In this role, you will own the end-to-end Fiber Internet product for Brightspeed, defining the vision, roadmap, and in-market performance for speed tiers (e.g., 1G, 2G+, 5G, 8G), equipment (Wi-Fi 7/CPE), value-added services, and the customer experience across Join, Get/Install, Enjoy (Use/Pay/Change), and Help/Leave journeys. You will translate customer and market insights into a prioritized backlog and lead cross-functional delivery to grow penetration, ARPU, and NPS while reducing cancels and churn. As a Fiber Product Manager, you will help deliver a differentiated, reliable, and scalable Fiber portfolio that customers love and choose through clear value propositions, competitive pricing, superior in-home performance, and seamless experiences across digital and assisted channels.SCOPE:<ul><li>Fiber product portfolio and tiering (1G, 2G+, 5G, 8G), eligibility rules, packaging, and disclosures</li><li>CPE strategy (ONTs, gateways/Wi-Fi 7, extenders) and in-home performance standards</li><li>Voice over Fiber/postpaid voice packaging and readiness (as applicable)</li><li>VAS bundles (security, whole-home Wi-Fi, entertainment/content, tech support)</li><li>Channel readiness and plan-change flows across Digital/E-commerce, telesales, D2D, MDU/leasing, and retail/indirect</li><li>Regulatory/compliance guardrails and affordability programs (as applicable)</li><li>Close collaboration with E-commerce and Call Center Operations to orchestrate changes, protect CX, and optimize conversion</li></ul>As a Fiber Product Manager, your duties and responsibilities will include:Product Strategy & Roadmap<ul><li>Define the Fiber product vision, north-star metrics, and 12–18-month roadmap aligned to penetration, ARPU, churn, and NPS goals</li><li>Build business cases for new tiers/coverage, CPE upgrades, and VAS; size impact, cost, sequencing, and risks</li><li>Maintain competitive intelligence (cable, FWA, fiber peers) to inform price/value and go-to-market moves</li></ul>Backlog Ownership & Delivery<ul><li>Own the product backlog (eligibility, catalog/offer logic, pricing constructs, CPE features, plan-change logic) with crisp problem statements and acceptance criteria</li><li>Lead sprint ceremonies with Engineering/IT (catalog, order orchestration, billing/provisioning), Digital/E-commerce, and CX; ship iteratively using feature flags and A/B tests</li><li>Ensure launch readiness with playbooks, training, disclosures, and KPI baselines</li></ul>Pricing, Packaging & Offers<ul><li>Partner with Pricing/Finance on ARPU ladder, promo strategy, autopay/paperless constructs, and segmented price-up guardrails</li><li>Define next-best-offer and plan-change rules (upgrades, downgrades, add-ons) balancing CX with conversion; avoid dark patterns</li></ul>CPE & In-Home Experience<ul><li>Set performance standards (throughput/latency/Wi-Fi coverage) and right first time install criteria; align with Field Ops/Network on capacity and quality</li><li>Drive gateway/Wi-Fi 7 roadmap, extender strategy, and self-install success improvements; incorporate device telemetry into proactive care</li></ul>Channel & Journey Orchestration<ul><li>Partner with E-commerce on PDP/configurators, checkout, account/plan-change UX, experimentation plans, and performance; balance CX with conversion</li><li>Partner with Call Center Operations on scripts, routing, QA/QA-AI, knowledge, and incentives for sales, retention, and plan-changes</li><li>Coordinate with Sales/Indirect/MDU on offers, SPIFs, merchandising, enablement, and performance management across channels</li></ul>Data, AI & Insights<ul><li>Use VoC/VoA, funnel analytics, session replay, and network/CPE telemetry to prioritize work; publish product health dashboards (penetration, mix, ARPU, cancels/churn, NPS)</li><li>Leverage AI/automation (propensity, next-best-action, anomaly/outage detection, agent-assist, workflow automation) to improve precision and speed</li><li>Run structured experiments with holdouts/control to validate impact before scaling</li></ul>Governance & Ways of Working<ul><li>Contribute to the enterprise “top-20” initiative slate; manage dependencies, risks, and cross-functional alignment; escalate early when needed</li><li>Cadence: bi-weekly product/initiative review; monthly product health readout; quarterly roadmap reset</li><li>Decision rights: Product Owner owns the what/why and acceptance criteria; delivery teams own the how; shared accountability for outcomes</li></ul>Qualifications WHAT IT TAKES TO CATCH OUR EYE:<ul><li>7+ years in product management for telecom/ISP or adjacent subscription services (fiber preferred)</li><li>Proven backlog ownership and agile delivery with cross-functional teams (IT/Engineering, CX, Sales, Field, Network)</li><li>Strong commercial and analytical skills (business casing, experimentation; SQL/BI a plus)</li><li>Experience with catalog/offer engines, order orchestration, billing/provisioning, and CPE/Wi-Fi hardware roadmaps</li><li>Familiarity with AI/automation use cases (propensity, recommendations, anomaly detection, agent-assist)</li><li>Clear communicator with executive presence; excels at 80/20 decisions and change leadership</li></ul>COMPETENCIES:<ul><li>Customer-obsessed</li><li>Commercially savvy</li><li>Data- and AI-informed</li><li>Systems thinker who simplifies</li><li>Bias for action</li><li>Collaborative, low ego</li><li>High ownership and follow-through</li></ul>TOOLS EXAMPLES:<ul><li>Jira/Azure DevOps, Confluence</li><li>GA4/Adobe, Looker/Tableau/Power BI</li><li>Feature flags/A-B testing</li><li>CMS/PIM & catalog systems</li><li>CRM/CS platforms, agent-assist/gen-AI</li><li>Network/CPE telemetry and proactive notification/orchestration platforms</li></ul> #LI-SS1 Additional Information <div></div>WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices:  <ul><li>Brightspeed’s Privacy Notice for California Residents</li><li>Brightspeed’s Privacy Notice</li></ul></div></div>

Question	Topic	Difficulty	Ask Chance
Boarding Times Bias	Statistics	Medium	Very High
Hundreds of Hypotheses	Statistics	Medium	Very High
Random Bucketing	A/B Testing & Experimentation	Medium	Very High

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