The Pagerduty Business Intelligence interview guide, interview questions, salary data, and interview experiences.

Pagerduty Business Intelligence Interview Guide

<p>Getting ready for an Business Intelligence interview at Pagerduty? The Pagerduty Business Intelligence interview span across 10 to 12 different question topics. In preparing for the interview:</p>
<ul>
<li>Know what skills are necessary for Pagerduty Business Intelligence roles.</li>
<li>Gain insights into the Business Intelligence interview process at Pagerduty.</li>
<li>Practice real Pagerduty Business Intelligence interview questions.</li>
</ul>
<p>Interview Query regularly analyzes interview experience data, and we've used that data to produce this guide, with sample interview questions and an overview of the Pagerduty Business Intelligence interview.</p>


Getting ready for an Business Intelligence interview at Pagerduty? The Pagerduty Business Intelligence interview span across 10 to 12 different question topics. In preparing for the interview:

- Know what skills are necessary for Pagerduty Business Intelligence roles.
- Gain insights into the Business Intelligence interview process at Pagerduty.
- Practice real Pagerduty Business Intelligence interview questions.

Interview Query regularly analyzes interview experience data, and we've used that data to produce this guide, with sample interview questions and an overview of the Pagerduty Business Intelligence interview.
        

Overview

<p>We've gathered this data from parsing thousands of interview experiences sourced from members.</p>

We've gathered this data from parsing thousands of interview experiences sourced from members.

Pagerduty Business Intelligence Interview Process

<p>Suppose your company needs to cut costs due to an economic downturn. During a coffee break, you hear a rumor that a lot of money goes to employees who don’t do their work, and you decide to find out if the rumor is true.</p>

<p>Given two tables: <code>employees</code> and <code>projects</code>, find the sum of the salaries of all the employees who didn’t complete any of their projects.</p>

<p>Clarification:</p>

<p>We will consider a project unfinished if it has no end date (its <code>End_dt</code> is <code>NULL</code>).</p>

<p>Given this, we’ll say an employee didn’t finish any of their projects when:</p>

<ul>
<li>They were assigned at least one project.</li>
<li>None of their projects have an <code>End_dt</code>.</li>
</ul>

<p><strong>Example:</strong></p>

<p><strong>Input:</strong></p>

<p><code>employees</code> table</p>

<table>
<thead>
<tr>
<th>id</th>
<th>salary</th>
</tr>
</thead>

<tbody>
<tr>
<td>INTEGER</td>
<td>FLOAT</td>
</tr>
</tbody>
</table>
<p><code>projects</code> table</p>

<table>
<thead>
<tr>
<th>employee_id</th>
<th>project_id</th>
<th>Start_dt</th>
<th>End_dt</th>
</tr>
</thead>

<tbody>
<tr>
<td>INTEGER</td>
<td>INTEGER</td>
<td>DATETIME</td>
<td>DATETIME</td>
</tr>
</tbody>
</table>
<p><strong>Output:</strong></p>

<table>
<thead>
<tr>
<th>total_slack_salary</th>
</tr>
</thead>

<tbody>
<tr>
<td>INTEGER</td>
</tr>
</tbody>
</table>


Find the total salary of slacking employees.

Slacking Employees Salaries

<p>You’ve been asked to analyze the player’s behaviors at a gaming company.</p>

<p>Write a query to get the number of players who played between 5 and 10 games (5 and 10 excluded), and the number of players who played 10 games or more.</p>

<p><strong>Example:</strong></p>

<p><strong>Input:</strong></p>

<p><strong><code>players</code></strong> table</p>

<table>
<thead>
<tr>
<th>Column</th>
<th>Type</th>
</tr>
</thead>

<tbody>
<tr>
<td>id</td>
<td>INTEGER</td>
</tr>

<tr>
<td>name</td>
<td>VARCHAR</td>
</tr>

<tr>
<td>games_played</td>
<td>INTEGER</td>
</tr>

<tr>
<td>registered_at</td>
<td>TIMESTAMP</td>
</tr>
</tbody>
</table>
<p><strong>Output:</strong></p>

<table>
<thead>
<tr>
<th>Column</th>
<th>Type</th>
</tr>
</thead>

<tbody>
<tr>
<td>players_more_than_5_to_10_games</td>
<td>INTEGER</td>
</tr>

<tr>
<td>players_10_plus_games</td>
<td>INTEGER</td>
</tr>
</tbody>
</table>


Obtain count of players based on games played.

Player Analysis

<p>You have been given a table <code>tbl_numbers</code> with only one column: <code>int_numbers</code>.  It can have one integer number value per row in a sequential manner.</p>

<p>Write a query to return the number repeated by one times its own value.</p>

<p>For example, the integer number 5 would appear five times in the output (1 times 5).</p>

<p><strong>Example:</strong></p>

<p><strong>Input:</strong></p>

<p><code>tbl_numbers</code> table</p>

<table>
<thead>
<tr>
<th>int_numbers</th>
</tr>
</thead>

<tbody>
<tr>
<td><code>1</code></td>
</tr>

<tr>
<td><code>2</code></td>
</tr>

<tr>
<td><code>3</code></td>
</tr>

<tr>
<td><code>4</code></td>
</tr>
</tbody>
</table>
<p><strong>Output:</strong></p>

<table>
<thead>
<tr>
<th>seq_numbers</th>
</tr>
</thead>

<tbody>
<tr>
<td><code>1</code></td>
</tr>

<tr>
<td><code>2</code></td>
</tr>

<tr>
<td><code>2</code></td>
</tr>

<tr>
<td><code>3</code></td>
</tr>

<tr>
<td><code>3</code></td>
</tr>

<tr>
<td><code>3</code></td>
</tr>

<tr>
<td><code>4</code></td>
</tr>

<tr>
<td><code>4</code></td>
</tr>

<tr>
<td><code>4</code></td>
</tr>

<tr>
<td><code>4</code></td>
</tr>
</tbody>
</table>


Sequentially Fill in Integers

Pagerduty Business Intelligence Interview Questions

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.<br><br>Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.<br><br><strong>Principal Product Manager, Incident Management</strong><br><br><strong>*For this role we are only considering candidates currently based in Toronto, San Francisco, or Atlanta at this time.</strong><br><br>PagerDuty is seeking a Principal Product Manager to lead two critical product areas within our Incident Management business: the core incidents experience and the real-time Chat Experience. In this role, you will define how responders engage with urgent work across modern collaboration tools and intelligent systems of action. The stakes are high. Our customers handle billions of critical events each year, and the world increasingly expects always-on digital operations. You will help shift how incident response happens, moving from manual, reactive workflows to streamlined, AI-augmented resolution. This is an exciting opportunity as you will own the vision and execution for PagerDuty's collaboration surfaces and play a central role in the evolution of PagerDuty AI Agents. You will partner closely with engineering, design, and our AI-first organization to deliver experiences that combine the best of human intuition with the speed and scale of automation. This is not about building incrementally better tools. It is about defining the future of intelligent incident management. The ideal candidate will have a strong Product Management background and be excited to shape the next generation of hybrid human-plus-agent operations.<br><br>This role is expected to come into our San Francisco office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian.<br><br><strong>Key Responsibilities</strong><br><ul><li>Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty's Incident Management product</li><li>Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces</li><li>Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response</li><li>Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil</li><li>Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions</li><li>Define and measure success through adoption, customer satisfaction, and cross-platform experience quality</li></ul><br><strong>Basic Qualifications</strong><br><ul><li>5 or more years of product management experience in SaaS, enterprise software, or developer tools</li><li>Proven experience building and launching Slack apps with interactive workflows and UI</li><li>Strong understanding of incident response and DevOps workflows</li><li>Demonstrated ability to lead high-impact product initiatives across multiple surfaces</li><li>Excellent collaboration and communication skills across technical and non-technical teams</li><li>Bachelor's degree from a four-year accredited college or university</li></ul><br><strong>Preferred Qualifications</strong><br><ul><li>Experience with Microsoft Teams apps or integrations</li><li>Familiarity with AI or AI Agent technologies, including generative or assistive use cases</li><li>Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences</li><li>Ability to align stakeholders and drive decision-making across cross-functional teams</li></ul><br>The base salary range for this position is 180,000 - 273,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.<br><br>Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.<br><br>Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<br><br><strong>Hesitant to apply?</strong><br><br>We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!<br><br><strong>Where we work</strong><br><br>PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we <strong>cannot</strong> employ candidates residing in:<br><br><strong>Location restrictions: </strong><br><strong>Australia:</strong> Northern Territory, Queensland, South Australia, Tasmania, Western Australia<br><strong>Canada:</strong> Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon<br><strong>United States:</strong> Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming<br>Candidates must reside in an eligible location, which vary by role.<br><br><strong>How we work</strong><br><br>Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.<br><br><strong>What we offer</strong><br><br>As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.<br><br><strong>Your package may include:</strong><br><ul><li>Competitive salary</li><li>Comprehensive benefits package from day one</li><li>Flexible work arrangements</li><li>Company equity*</li><li>ESPP (Employee Stock Purchase Program)*</li><li>Retirement or pension plan*</li><li>Generous paid vacation time</li><li>Paid holidays and sick leave</li><li>Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO</li><li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li><li>Paid volunteer time off: 20 hours per year</li><li>Company-wide hack weeks</li><li>Mental wellness programs</li></ul><br>*Eligibility may vary by role, region, and tenure<br><br><strong>About PagerDuty</strong><br><br>PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.<br><br>PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. <br><br>Go behind-the-scenes on our careers site and @pagerduty on Instagram.<br><br><strong>Additional Information</strong><br><br>PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.<br><br>PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.<br><br>PagerDuty uses the E-Verify employment verification program.

Join to apply for the  Principal Product Manager  role at  PagerDuty
Join to apply for the  Principal Product Manager  role at  PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Principal Product Manager, Incident Management

For this role we are only considering candidates currently based in Toronto, San Francisco, or Atlanta at this time.

PagerDuty is seeking a Principal Product Manager to lead two critical product areas within our Incident Management business: the core incidents experience and the real-time Chat Experience. In this role, you will define how responders engage with urgent work across modern collaboration tools and intelligent systems of action. The stakes are high. Our customers handle billions of critical events each year, and the world increasingly expects always-on digital operations. You will help shift how incident response happens, moving from manual, reactive workflows to streamlined, AI-augmented resolution. This is an exciting opportunity as you will own the vision and execution for PagerDuty’s collaboration surfaces and play a central role in the evolution of PagerDuty AI Agents. You will partner closely with engineering, design, and our AI-first organization to deliver experiences that combine the best of human intuition with the speed and scale of automation. This is not about building incrementally better tools. It is about defining the future of intelligent incident management. The ideal candidate will have a strong Product Management background and be excited to shape the next generation of hybrid human-plus-agent operations.

This role is expected to come into our San Francisco office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian.

Key Responsibilities

Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product
Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces
Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response
Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil
Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions
Define and measure success through adoption, customer satisfaction, and cross-platform experience quality

Basic Qualifications

5 or more years of product management experience in SaaS, enterprise software, or developer tools
Proven experience building and launching Slack apps with interactive workflows and UI
Strong understanding of incident response and DevOps workflows
Demonstrated ability to lead high-impact product initiatives across multiple surfaces
Excellent collaboration and communication skills across technical and non-technical teams
Bachelor’s degree from a four-year accredited college or university

Preferred Qualifications

Experience with Microsoft Teams apps or integrations
Familiarity with AI or AI Agent technologies, including generative or assistive use cases
Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences
Ability to align stakeholders and drive decision-making across cross-functional teams

The base salary range for this position is 180,000 - 273,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we  cannot  employ candidates residing in:

Location restrictions:

Australia:  Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada:  Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States:  Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How We Work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What We Offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your Package May Include

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.
Seniority level    Seniority level Mid-Senior level
Employment type    Employment type Full-time
Job function    Job function Product Management and Marketing
Industries Software Development
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PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. (https://careers.pagerduty.com/) At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Principal Product Manager, Incident Management

* For this role we are only considering candidates currently based in Toronto, San Francisco, or Atlanta at this time.

PagerDuty is seeking a Principal Product Manager to lead two critical product areas within our Incident Management business: the core incidents experience and the real-time Chat Experience. In this role, you will define how responders engage with urgent work across modern collaboration tools and intelligent systems of action. The stakes are high. Our customers handle billions of critical events each year, and the world increasingly expects always-on digital operations. You will help shift how incident response happens, moving from manual, reactive workflows to streamlined, AI-augmented resolution. This is an exciting opportunity as you will own the vision and execution for PagerDuty’s collaboration surfaces and play a central role in the evolution of PagerDuty AI Agents. You will partner closely with engineering, design, and our AI-first organization to deliver experiences that combine the best of human intuition with the speed and scale of automation. This is not about building incrementally better tools. It is about defining the future of intelligent incident management. The ideal candidate will have a strong Product Management background and be excited to shape the next generation of hybrid human-plus-agent operations.

This role is expected to come into our San Francisco office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian.

Key Responsibilities

Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product

Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces

Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response

Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil

Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions

Define and measure success through adoption, customer satisfaction, and cross-platform experience quality

Basic Qualifications

5 or more years of product management experience in SaaS, enterprise software, or developer tools

Proven experience building and launching Slack apps with interactive workflows and UI

Strong understanding of incident response and DevOps workflows

Demonstrated ability to lead high-impact product initiatives across multiple surfaces

Excellent collaboration and communication skills across technical and non-technical teams

Bachelor’s degree from a four-year accredited college or university

Preferred Qualifications

Experience with Microsoft Teams apps or integrations

Familiarity with AI or AI Agent technologies, including generative or assistive use cases

Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences

Ability to align stakeholders and drive decision-making across cross-functional teams

The base salary range for this position is 180,000 - 273,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts (https://careers.pagerduty.com/jobalerts) !

Where we work

PagerDuty operates a hybrid work model with offices (https://careers.pagerduty.com/locations) in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we  cannot  employ candidates residing in:

Location restrictions:

Australia:  Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada:  Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States:  Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values (https://careers.pagerduty.com/#values) guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (https://careers.pagerduty.com/global-benefits) .

Your package may include:

Competitive salary

Comprehensive benefits package from day one

Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)*

Retirement or pension plan*

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

Paid volunteer time off: 20 hours per year

Company-wide hack weeks

Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site (https://careers.pagerduty.com/home) and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.

Principal Product Manager, Growth

PagerDuty is seeking a Principal Product Manager to lead our AI growth initiatives. In this pivotal role, you'll shape the future of our enterprise SaaS products by leading the vision, strategy, and execution of innovative solutions that leverage Machine Learning and Large Language Models. You will collaborate with data scientists, engineers, and designers to transform ambiguous projects into exceptional customer experiences, while working closely with Marketing, Sales, and Customer Success teams to define and execute successful go-to-market strategies. Your analytical mindset and ability to synthesize qualitative feedback with data-driven insights will be crucial as you guide products through Beta, Early Access, and General Access stages, making strategic decisions to optimize impact. The ideal candidate excels at translating complex concepts into clear strategies, demonstrates strong business acumen, and thrives in fast-paced environments while managing multiple priorities. Your proven track record of fostering inclusive collaboration and exceptional stakeholder management skills will be essential as you align diverse teams around a shared vision and drive product adoption and growth.

This role is expected to come into our San Francisco  office 1 day per month , so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities:

Lead the vision, strategy, and execution for AI growth products and services.
Align and get buy-in from executive stakeholders around a product roadmap that distills company strategy with qualitative and quantitative customer data, market trends, and competitive insights.
You will collaboratively work with data scientists, engineers, designers, and product managers to take ambiguous projects and mold them into amazing experiences to delight our customers.
You are passionate about leveraging user-centric approaches to drive product adoption and growth while also working collaboratively with Marketing, Sales and Customer Success to define and execute successful go-to-market strategies for the products you deliver and manage.
Guide the product through Beta, Early Access, and General Access stages, setting clear success criteria and stage-gates for each leg of the journey, making data-driven decisions to optimize and drive maximal impact.
Comfortable navigating fast-paced environments, making rapid progress, and aligning diverse stakeholders around a shared vision.
Basic Qualifications:     7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations
Experience building enterprise-grade products that leverage Machine Learning or Large Language Models.
Proven analytical and problem-solving skills, ideally with a background in data product management: pipelines, ingestion, modeling, governance, and APIs
Strong business acumen and customer empathy with the ability to synthesize qualitative customer feedback with data-led insights (A/B and multivariate testing) to ruthlessly prioritize based on impact.
Preferred Qualifications:     Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team.
Strong planning skills with the ability to break down complex problems and align stakeholders in fast-paced environments while managing multiple priorities.
Exceptional written and verbal communication skills, with a talent for demystifying growth opportunities, data and AI complexity to stakeholders across the org.
The base salary range for this position is 180,000 - 248,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we  cannot  employ candidates residing in:

Location restrictions:
Australia:  Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada:  Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States:  Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:     Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, youll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking a Principal Product Manager to lead our AI growth initiatives. In this pivotal role, youll shape the future of our enterprise SaaS products by leading the vision, strategy, and execution of innovative solutions that leverage Machine Learning and Large Language Models. You will collaborate with data scientists, engineers, and designers to transform ambiguous projects into exceptional customer experiences, while working closely with Marketing, Sales, and Customer Success teams to define and execute successful go-to-market strategies. Your analytical mindset and ability to synthesize qualitative feedback with data-driven insights will be crucial as you guide products through Beta, Early Access, and General Access stages, making strategic decisions to optimize impact. The ideal candidate excels at translating complex concepts into clear strategies, demonstrates strong business acumen, and thrives in fast-paced environments while managing multiple priorities. Your proven track record of fostering inclusive collaboration and exceptional stakeholder management skills will be essential as you align diverse teams around a shared vision and drive product adoption and growth.
This role is expected to come into our San Francisco office 1 day per month , so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities :
Lead the vision, strategy, and execution for AI growth products and services.
Align and get buy-in from executive stakeholders around a product roadmap that distills company strategy with qualitative and quantitative customer data, market trends, and competitive insights.
You will collaboratively work with data scientists, engineers, designers, and product managers to take ambiguous projects and mold them into amazing experiences to delight our customers.
You are passionate about leveraging user-centric approaches to drive product adoption and growth while also working collaboratively with Marketing, Sales and Customer Success to define and execute successful go-to-market strategies for the products you deliver and manage.
Guide the product through Beta, Early Access, and General Access stages, setting clear success criteria and stage-gates for each leg of the journey, making data-driven decisions to optimize and drive maximal impact.
Comfortable navigating fast-paced environments, making rapid progress, and aligning diverse stakeholders around a shared vision.
Basic Qualifications :
7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations
Experience building enterprise-grade products that leverage Machine Learning or Large Language Models.
Proven analytical and problem-solving skills, ideally with a background in data product management : pipelines, ingestion, modeling, governance, and APIs
Strong business acumen and customer empathy with the ability to synthesize qualitative customer feedback with data-led insights (A / B and multivariate testing) to ruthlessly prioritize based on impact.
Preferred Qualifications :
Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team.
Strong planning skills with the ability to break down complex problems and align stakeholders in fast-paced environments while managing multiple priorities.
Exceptional written and verbal communication skills, with a talent for demystifying growth opportunities, data and AI complexity to stakeholders across the org.
The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .
Your package may include :
Comprehensive benefits package from day one
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off : 20 hours per year
Mental wellness programs
Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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Create a job alert for this search  Principal Product Manager • San Francisco, CA, United States

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Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDutys Incident Management product Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collabor Product Manager, Manager, Principal, Product Management, Microsoft, Technology, Product

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