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Novalink Solutions Llc Interview Questions

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<p>Let’s say you work for a social media company that has just done a launch in a new city. Looking at weekly metrics, you see a slow decrease in the average number of comments per user from January to March in this city.</p>

<p>The company has been consistently growing new users in the city from January to March.</p>

<p>What are some reasons why the average number of comments per user would be decreasing and what metrics would you look into?</p>


<p>What metric could be used to measure if active users are still engaging on the platform despite an overall decrease in the average number of comments per user?</p>

What metric could be used to measure if active users are still engaging on the platform despite an overall decrease in the average number of comments per user?

Decreasing Comments

How would you investigate a decline in the average number of comments per user?

Product Sense & Metrics

<p>Suppose there exists a new airline named Jetco that flies domestically across North America. Jetco recently had a study commissioned that tested the boarding time of every airline, and it came out that Jetco had the fastest average boarding times of any airline.</p>

<p>What factors could have biased this result, and what would you look into?</p>


<p>What could potentially bias the average boarding time in favor of an airline that only flies domestically?</p>

What could potentially bias the average boarding time in favor of an airline that only flies domestically?

Boarding Times Bias

A new airline came out as the fastest average boarding times compared to other airlines.  What factors could have biased this result and what would you look into?

Statistics

<p>Let’s say that your company is running a standard control and variant AB test on a feature to increase conversion rates on the landing page. The PM checks the results and finds a .04 p-value.</p>

<p>How would you assess the validity of the result?</p>


Experiment Validity

A/B Testing

Novalink Solutions Llc Salaries by Position

<h3>Job Description</h3><div>Job Description<div><div>The Department of Natural Resources Information Technology (DNR IT) executive program<br /></div><div>is seeking two qualified applicants for Business Analyst positions to support the ePermitting<br /></div><div>Discovery Project. This project is a significant, agency-wide discovery and planning effort<br /></div><div>focused on assessing DNR’s current permitting environment, which includes multiple<br /></div><div>permitting applications across programs, and defining requirements for a future ePermitting<br /></div><div>solution.<br /></div><div>These positions require a full-time commitment (40 hours/week) and are ideal for senior-<br /></div><div>level business analysts with strong experience in requirements elicitation, process analysis,<br /></div><div>stakeholder engagement, and documentation in complex, regulated environments. This<br /></div><div>effort is focused on discovery and analysis and does not include system implementation or<br /></div><div>configuration.<br /></div><div>Qualifications:<br /></div><div>The ideal candidates will have demonstrated experience performing business analysis<br /></div><div>for complex IT initiatives involving multiple stakeholders, legacy and modern systems,<br /></div><div>and cross-program workflows. Strong analytical, facilitation, and communication skills<br /></div><div>are essential, along with experience documenting requirements to support future<br /></div><div>procurement or modernization efforts.<br /></div><div>Required Skills and Experience:<br /></div><div>• Extensive experience conducting business analysis on large or complex IT initiatives.<br /></div><div>• Proven ability to lead requirements elicitation through interviews, workshops, and<br /></div><div>document analysis.<br /></div><div>• Strong experience documenting current-state business processes and workflows.<br /></div><div>• Experience assessing multiple applications or systems that support similar business<br /></div><div>functions.<br /></div><div>• Ability to identify commonalities, variations, and opportunities for standardization<br /></div><div>across programs.<br /></div><div>• Strong written documentation skills, including business, functional, and non-<br /></div><div>functional requirements.<br /></div><div>• Experience working with diverse stakeholders, including program staff, IT teams, and<br /></div><div>leadership.<br /></div><div>• Ability to facilitate discussions, manage differing perspectives, and drive consensus.<br /></div><div>• Strong analytical and critical-thinking skills to evaluate options, risks, and<br /></div><div>constraints.<br /></div><div>• Experience working within established PMO standards, templates, and governance<br /></div><div>processes.<br /></div><div>• Excellent communication skills for engaging both technical and non-technical<br /></div><div>audiences.<br /></div><div>Preferred Skills and Experience:<br /></div><div>• Experience with permitting, licensing, regulatory, or case management systems.<br /></div><div>• Experience working in government or public-sector IT environments.<br /></div><div>• Familiarity with ePermitting platforms or workflow-based SaaS solutions.<br /></div><div>• Knowledge of enterprise integrations such as identity management, payments, GIS,<br /></div><div>or document management systems.<br /></div><div>• Experience using tools such as Jira, Confluence, SharePoint, or similar collaboration<br /></div><div>platforms.<br /></div><div>Key Attributes:<br /></div><div>• Highly analytical and detail oriented.<br /></div><div>• Strong collaborator with the ability to build trust across programs and stakeholder<br /></div><div>groups.<br /></div><div>• Effective facilitator who can guide productive discussions and capture clear<br /></div><div>outcomes.<br /></div><div>• Proactive problem-solver who identifies risks and issues early.<br /></div><div>• Organized, dependable, and committed to delivering high-quality documentation.<br /></div><div>• Adaptable and comfortable working in environments with evolving priorities and<br /></div><div>constraints.<br /></div><div>This position reports to the DNR IT PMO Supervisor. This position will also work closely with<br /></div><div>DNR permitting program staff and supervisors, DNR IT technical and enterprise service teams,<br /></div><div>Strategic Partnerships and Business Relationship Management staff. The roles will utilize DNR IT<br /></div><div>standards, processes, software, and tools to deliver consistent and high-quality discovery<br /></div><div>outputs.<br /></div><div>Primary Tasks:<br /></div><div>• Conduct discovery and analysis of current state permitting processes across multiple<br /></div><div>DNR programs.<br /></div><div>• Identify and document existing permitting applications, tools, and workflows.<br /></div><div>• Facilitate stakeholder interviews and workshops to elicit requirements and identify<br /></div><div>pain points.<br /></div><div>• Document business, functional, and non-functional requirements for a future<br /></div><div>ePermitting solution.<br /></div><div>• Develop current-state and future-state process flows and conceptual models.<br /></div><div>• Identify opportunities for standardization and consolidation across permitting<br /></div><div>programs.<br /></div><div>• Document statutory, regulatory, and operational constraints affecting permitting<br /></div><div>processes.<br /></div><div>• Collaborate with IT staff to identify integration, data, reporting, and security<br /></div><div>considerations.<br /></div><div>• Maintain discovery documentation, findings, and recommendations in accordance<br /></div><div>with PMO standards.<br /></div><div>• Support development of executive summaries, findings report, and leadership<br /></div><div>report-outs.<br /></div><div>• Participate in validation sessions to confirm accuracy and completeness of<br /></div><div>documented findings.<br /></div><div><br /></div><div><br /></div><br />Requirements<div>Project details: This position reports to the DNR IT PMO Supervisor. This position will also work closely with DNR permitting program staff and supervisors, DNR IT technical and enterprise service teams, Strategic Partnerships and Business Relationship Management staff. The roles will utilize DNR IT standards, processes, software, and tools to deliver consistent and high-quality discovery outputs.<br /></div><div><br /></div><div>Top Skills (5) & Years of Experience: <br /></div><div>• Extensive experience conducting business analysis on large or complex IT initiatives. - 10 years<br /></div><div>• Proven ability to lead requirements elicitation through interviews, workshops, and document analysis. – 10 years<br /></div><div>• Strong experience documenting current-state business processes and workflows - 10 years<br /></div><div>• Experience assessing multiple applications or systems that support similar business functions. – 10 years<br /></div><div>• Ability to identify commonalities, variations, and opportunities for standardization across programs. – 10 years<br /></div><div><br /></div><div>Nice to Have:<br /></div><div>• Experience with permitting, licensing, regulatory, or case management systems.<br /></div><div>• Experience in government or public sector IT environments<br /></div><div><br /></div><div><br /></div>Required Skills<br /><div><div><div>Skill Type<br /></div><div>Skill Name<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Extensive experience conducting business analysis on large or complex IT initiatives. - 10 years<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Proven ability to lead requirements elicitation through interviews, workshops, and document analysis. – 10 years<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Strong experience documenting current-state business processes and workflows - 10 years<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Ability to identify commonalities, variations, and opportunities for standardization across programs. – 10 years<br /></div></div></div>Preferred Skills<br /><div><div><div>Skill Type<br /></div><div>Skill Name<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Experience with permitting, licensing, regulatory, or case management systems.<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Experience in government or public sector IT environments<br /></div></div></div><div><br /></div><br /></div></div>

<h3>Job Description</h3><div>Job Description<div><div>The NC Department of Health and Human Services – Information Technology Division (ITD) seeks a Senior Business Analyst to support business case analysis, process reengineering and requirement gathering activities for DCDEE EEIS Project.<br /></div><div>The NC Department of Health and Human Services – Information Technology Division (ITD) seeks a Senior Business Analyst to support business case analysis, process re-engineering and requirement gathering activities.<br /></div><div>RESPONSIBILITIES<br /></div><div>• Conducts stakeholder analysis<br /></div><div>• Conducts market research and analysis<br /></div><div>• Identify and document detailed current and future state process workflows using BPM standards<br /></div><div>• Develops Context diagrams, functional decomposition, and process workflows<br /></div><div>• Document gap analysis and Develops the following documents: business process models, use cases, wire-frames, entity relationship diagrams, data dictionaries, system context diagrams<br /></div><div>• Gathers, develops, documents and validates business, functional and technical requirements and maintain Requirement Traceability matrix<br /></div><div>• Build Business, stakeholder, solution and transition requirements<br /></div><div>• Prepare and maintain documentation and artifacts including analysis, reports and user documentation in accordance with PMO PM and BA methodology<br /></div><div>• Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements<br /></div><div>• Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required<br /></div><div>• Perform functional, integration testing UAT support, including developing test scenarios and cases<br /></div><div>• Support required system go-live activities<br /></div><div>• Authors and prepares meeting minutes to be distributed to a variety of audiences<br /></div><div>• Creating User stories and acceptance criteria and authors other Agile documents and deliverables<br /></div><div>KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:<br /></div><div>• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications<br /></div><div>• Strong writing and communication skills and can build relationships with both their team members and clients<br /></div><div>• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills<br /></div><div>• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors<br /></div><div>• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles<br /></div><div>• Ability to prepare and present oral and written documents clearly and concisely<br /></div><div>• Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK® Guide and Standards<br /></div><div>• Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface designs<br /></div><div>• Possess a high-level understanding in the areas of application programming, database and system design<br /></div><div>• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines<br /></div><div>• Understanding of Software Development Lifecycle (SDLC) concepts and process<br /></div><div>• Knowledge of and experience with IT Service Management best practices and principles<br /></div><div>• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project<br /></div><div>• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups<br /></div><br />Requirements<div><div><div><div><div><div><div><div><div><div><div><div><div><div>Skill<br /></div><div>Required / Desired<br /></div><div>Amount<br /></div><div>of Experience<br /></div></div></div></div><div><div><div>Extensive knowledge of business system analysis techniques and testing methodologies<br />Required<br />7<br />Years<br /></div><div>Demonstrated experience in gathering business requirements and development of business rules and process flow.<br />Required<br />7<br />Years<br /></div><div>Proven experience with business process design and definition<br />Required<br />7<br />Years<br /></div><div>Experience with Business Analysis methodologies and problem solving<br />Required<br />7<br />Years<br /></div><div>Extensive experience in using JIRA<br />Required<br />7<br />Years<br /></div><div>Extensive experience in using Confluence<br />Required<br />7<br />Years<br /></div><div>Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project<br />Required<br />7<br />Years<br /></div><div>Excellent communication skills (both verbal and written)<br />Required<br />7<br />Years<br /></div><div>Experience in development of procurement related documents including RFP and evaluation criteria.<br />Required<br />7<br />Years<br /></div><div>Demonstrable analytical skills and an attention to detail.<br />Required<br />7<br />Years<br /></div><div>Extensive experience in collaborating with Pduct Owners and other stake holders to derive Business Requirements<br />Required<br />7<br />Years<br /></div><div>Excellent creative thinking and problem solving skills Proactive, quality oriented, with demonstrated leadership and team building skills.<br />Required<br />7<br />Years<br /></div><div>Knowledge Creating Sequence Diagram and flow charts<br />Required<br />7<br />Years<br /></div><div>Experience working for State government<br />Highly desired<br><br></div><div>Knowledge of Salesforce platform<br />Desired<br><br></div><div>Healthcare related experience<br />Nice to have<br><br></div><div>Salesforce Certified Business Analyst<br /></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

<h3>Job Description</h3><div>Job Description<div><p><b>Background:</b><br /></p><p>DHP (Dept of Health Professionals) <br /></p><p>·Currently is using using a COTS application called MLO that is supplied by System Automation (SA). Most of our processes are built around MLO.<br /></p><p>·Recently SA announced that MLO would be end of life in 2 years and wants to standardize their user base on their new product, Evoke. It is on state contract.<br /></p><p>·Evoke is a low-code Software as a Service (SaaS) offering. It has workflow capabilities that MLO does not.<br /></p><p>·We have met with SA and supplied enough information so that they could provide a high-level quote.<br /></p><p>·We are looking into breaking this project into2 phases.<br /></p><p>o Phase 1 would be a lift and shift where we might add some functionality if it makes sense but would not lose any functionality. The goal is that staff can do the same tasks they did before the migration even if they are doing it a different way.<br /></p><p>o Phase 2 would be additions to Evoke that were not included in Phase 1.<br /></p><p>·We do not have a BA on staff so we will need this person to document our current state (we should have most of this information) and our desired future state.<br /></p><p>·We would then need the BA to assist Procurement with ensuring the requirements are included in the SOW.<br /></p><p><b>Role Description</b>:<br /></p><p>·Conducts project initiation activities to identify current and future state requirements.<br /></p><p>·Works with business and Information Systems staff to determine needs and produce Requirements Definition document that completely and clearly defines the requirements within the established timeframe.<br /></p><p>·Ensures documented requirements are clear, concise, complete, and meet established agency guidelines and standards.<br /></p><p>·Assists with the development of applicable processes and templates as needed and directed by project leadership to ensure documentation is in a standard, easy to use, and repeatable format.<br /></p><p>·Assist DHP’s Procurement team to translate requirements that will be incorporated into a Statement of Work (SOW).<br /></p><div><br /></div><br />Requirements<div><div><div><div>Skill<br /></div><div>Required / Desired<br /></div><div>Amount<br /></div><div>of Experience<br /></div></div></div></div><div><div><div>Knowledge of COTS applications and platforms<br />Required<br />4<br />Years<br /></div><div>Knowledge of SasS applications and platforms<br />Required<br />2<br />Years<br /></div><div>Extensive experience in business analysis, requirements documentation, system development life cycle, and agile application development<br />Required<br />4<br />Years<br /></div><div>Extensive experience defining and documenting user requirements from multiple sources, with the ability to prepare complex documents to effectively<br />Required<br />8<br />Years<br /></div><div>Extensive experience defining and documenting business processes and mapping or developing processes in a new system.<br />Required<br />8<br />Years<br /></div><div>Experience conducting meetings and documenting project decisions.<br />Required<br />8<br />Years<br /></div><div>Ability to successfully participate in a project team, help foster a team environment, and effectively communicate both orally and in writing.<br />Required<br />8<br />Years<br /></div><div>Experience with COTS applications and migrating to a Low-Code software as Service (SaaS) application.<br />Highly desired<br />2<br />Years<br /></div><div><span class="long-word">Experience/knowledge</span> with the VITA Procurement process or similar experience.<br />Nice to have<br />2<br />Years<br /></div><div>General knowledge of VITA and their governance of agencies such as DHP.<br />Nice to have<br />2<br />Years<br /></div><div><span class="long-word">Experience/knowledge</span> of professional licensure such as medical licenses.<br />Nice to have<br />2<br />Years<br /></div></div></div><div><br /></div><br /></div></div>

<h3>Job Description</h3><div>Job Description<div><div>The South Carolina Department of Health and Human Services (SCDHHS) is the<br /></div><div>Medicaid Agency for South Carolina. The Bureau of IT Services is responsible for IT S<br /></div><div>support for the Department’s staff statewide. This includes a call center, hardware and<br /></div><div>software support, IT training, and enterprise applications. Examples of projects include<br /></div><div>the planning and rollout of new hardware and software, proper disposal of old hardware,<br /></div><div>inventory control and orientation of new staff.<br /></div><div>Now is the time to join SCDHHS in building a better tomorrow, today. If you thrive on<br /></div><div>being challenged, interacting with diverse technical teams, and using your expertise to<br /></div><div>imagine, innovate and explore, then SCDHHS in Columbia, SC is the best place for you.<br /></div><div>Here the best and brightest technical experts are coming together and using cutting-edge<br /></div><div>technologies to solve some of the State’s toughest problems. Realize your potential today.<br /></div><div>Join us in an environment where you’ll find endless learning opportunities, career growth<br /></div><div>and development, and a culture committed to innovation.<br /></div><div>WHY IS THIS POSITION OPEN (new role, increased workload, new dept, resignation, promotion)?<br /></div><div>If backfill Position – What separated the candidate you initially selected from all the other<br /></div><div>resumes presented?<br /></div><div>This is a new position that will be responsible for managing, maintenance, and intake of new<br /></div><div>Service Manager requests.<br /></div><div>SCOPE OF THE PROJECT:<br /></div><div>SCDHHS is seeking an experienced System Center Service Manager administrator. The<br /></div><div>primary focus of this role is maintaining System Center infrastructure and taking new requests<br /></div><div>into Service Manager. Developing workflows in System Center Orchestrator. Working in the<br /></div><div>Cireson web portal. This is a staff augmentation position and is not tied to a project timeframe.<br /></div><div>POSITION TITLE: IT HEALTHCARE CONSULTANT – SOFTWARE ENGINEER – PROJECT LEAD<br /></div><div>PRE-EMPLOYMENT CHECKS (drug, credit, criminal, motor vehicle)?<br /></div><div>Criminal, credit, everify, confidentiality form<br /></div><div>DAILY DUTIES / RESPONSIBILITIES:<br /></div><div>Essential Responsibilities<br /></div><div>• The Service Manager Engineer will report to the SCDHHS Bureau Chief of<br /></div><div>Information Technology Services. They will work with SCDHHS business units<br /></div><div>to collect and develop requirements for Service Manager requests. The position is<br /></div><div>focused on administration and creation of new requests.<br /></div><div>• Work with System Center Orchestrator. Create new orchestrator workflows,<br /></div><div>maintaining, and updating workflows.<br /></div><div>• Work with Cireson. Maintain and update software and work with vendor to fulfill<br /></div><div>service requests. Updating JavaScript for service requests.<br /></div><div>• Maintain, update, patch System Center, Orchestrator, and Cireson.<br /></div><div>• Interact with staff, other team members, all levels of management and internal and<br /></div><div>external organizations, including vendors performing outsourced work, in the<br /></div><div>compilation and management of information needed for Service Manager<br /></div><div>requests.<br /></div><div>• Work with technical staff and business stakeholders to create deliverables and<br /></div><div>artifacts that are intended for audiences of varying levels of technical knowledge.<br /></div><div>• Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for<br /></div><div>developing and managing processes related to the Service Manager environment.<br /></div><div>• Make recommendations on specific improvements in efficiency, effectiveness,<br /></div><div>report template and structure, and productivity to leadership.<br /></div><div>• Act as a liaison between the technical team and management from various<br /></div><div>stakeholder areas including executive level management.<br /></div><div>• Some after hours project and platform support will be expected.<br /></div><div>Program Experience:<br /></div><div>Current or recent experience with MS System Center is required and will be given the<br /></div><div>highest weight. Experience should include well documented success with previous MS<br /></div><div>System Center projects as well as experience in an enterprise level System Center<br /></div><div>environment.<br /></div><div>Technical Knowledge:<br /></div><div>Experience related to any or all the following technologies are required desirable for this<br /></div><div>position:<br /></div><div>• Microsoft System Center Service Manager (within the last 3 years)<br /></div><div>o Highly Skilled at maintaining, implementing and configuring system<br /></div><div>center service manager request offerings, service offerings and connectors<br /></div><div>o Administer and support Microsoft SCSM, including configuration,<br /></div><div>customization, and integration with other System Center components<br /></div><div>(SCCM, SCOM, Orchestrator).<br /></div><div>o Experiencing configuring Service Manager Changes, Incidents, and<br /></div><div>Services<br /></div><div>• Cireson Web Portal for Service Manager (last 3 years)<br /></div><div>o Experience adding custom configurations to the Cireson web portal<br /></div><div>▪ Experience with JavaScript administration in Cireson Portal is<br /></div><div>preferred.<br /></div><div>o Experience <span class="long-word">installing/patching</span> and maintaining Cireson products<br /></div><div>• Windows Server Administration (Current)<br /></div><div>o Resource should demonstrate a strong understanding of Windows server<br /></div><div>administration, including patching and maintenance of windows servers.<br /></div><div>Additional duties:<br /></div><div>• Microsoft System Center Suite Experience (last 3 years)<br /></div><div>o Experience in System Center Orchestrator is preferred, resource should<br /></div><div>show strong technical understanding of all products in the Microsoft<br /></div><div>System Center suite and how the integrate with other System Center<br /></div><div>components (SCCM, SCOM, Orchestrator).<br /></div><div>o Experience with System Center Orchestrator Preferred:<br /></div><div>▪ Developing and maintaining workflows, templates, and automation<br /></div><div>Orchestrator workflows using PowerShell and Orchestrator.<br /></div><div>• Microsoft SQL Server (last 5 years)<br /></div><div>o Resource needs to demonstrate a basic understanding of SQL server and<br /></div><div>how it is used to support the system center suite.<br /></div><div>• Active Directory (last 3 years)<br /></div><div>o Experience configuring groups and managing users in Microsoft’s Active<br /></div><div>Directory Users and Computers<br /></div><div>o Experience configuring and administering groups and users in Microsoft<br /></div><div>Entra ID.<br /></div><div>Microsoft PowerShell (Current, Experience with 5.1 or newer)<br /></div><div>o Experience managing and maintaining Microsoft PowerShell scripts for<br /></div><div>maintain computer and endpoints<br /></div><div>General Duties and Responsibilities:<br /></div><div>• Develop and refine Service Manager request intake process for SCDHHS.<br /></div><div>• Maintenance and Patching of Service Manager environment and make<br /></div><div>recommendation about future improvement opportunities.<br /></div><div>• Acting as the lead on a project to migrate the existing Service Manager<br /></div><div>environment to an updated and current standard.<br /></div><div>• Experience with major project implementation.<br /></div><div>• HIPAA, CDC, and other network infrastructure and server networks.<br /></div><div>REQUIRED SKILLS (RANK IN ORDER OF<br /></div><div>IMPORTANCE):<br /></div><div>1. Minimum 3 years of working in a<br /></div><div>development role supporting MS<br /></div><div>System Center, demonstrating a<br /></div><div>deep understanding of services &<br /></div><div>features, site design & best<br /></div><div>practices.<br /></div><div>2. Minimum 3 years of administrative<br /></div><div>experience in MS Azure.<br /></div><div>3. Minimum 5 years of administrative<br /></div><div>experience in MS Servers.<br /></div><div>4. Minimum 3 years’ experience in an<br /></div><div>IT methodology framework. (i.e.<br /></div><div>ITIL, MITA…)<br /></div><div>Preferred Skills (rank in order of<br /></div><div>Importance):<br /></div><div>1. Working knowledge of System<br /></div><div>Center Service Manager<br /></div><div>2. Working knowledge of Cireson<br /></div><div>3. Working knowledge of System<br /></div><div>Center Orchestrator<br /></div><div>4. Working knowledge of JavaScript<br /></div><div>5. Working knowledge of PowerBI<br /></div><div>6. Working knowledge of SQL<br /></div><div>7. Working knowledge of HTML<br /></div><div>8. Working knowledge of XML<br /></div><div>9. Working knowledge of PowerShell<br /></div><div>10. Experience with healthcare and<br /></div><div>healthcare related requirements<br /></div><div>REQUIRED <span class="long-word">EDUCATION/CERTIFICATIONS:</span><br /></div><div>1. Bachelors Degree and/or 5 years of<br /></div><div>related work experience<br /></div><div>PREFERRED <span class="long-word">EDUCATION/CERTIFICATIONS:</span><br /></div><div>1. MS Server Admin Certifications<br /></div><div><br /></div><div><br /></div><br /></div></div>

<h3>Job Description</h3><div>Job Description<div><div>The Mississippi Department of Education has a current goal for every community to effectively<br /></div><div>use a World-Class Data System to improve student outcomes. This goal has an outcome to<br /></div><div>increase the availability of quality data to drive decisions that improve student outcomes. We<br /></div><div>are planning to satisfy this goal in part by modernizing our current student information system<br /></div><div>along with improving the quality of data in connected systems. This will include web-based<br /></div><div>application development, and creation of dashboards and reports that will improve access,<br /></div><div>accuracy and ease of use for all stakeholders.<br /></div><div>JOB DESCRIPTION This position will require a qualified Technical Business Analyst to take the lead in the following<br /></div><div>tasks:<br /></div><div>• Ability to create and document detailed business requirements, perform analysis,<br /></div><div>outlining problems, opportunities and solutions for the stakeholders<br /></div><div>• Author and update internal and external documentation, and formally initiate and<br /></div><div>deliver requirements and documentation<br /></div><div>• A strong understanding of the documentation development process, the software<br /></div><div>development process, and product lifecycles<br /></div><div>• Determine operational objectives by studying and documenting business functions;<br /></div><div>gathering information; evaluating output and formats<br /></div><div>• Improve systems by studying and documenting current state and business rules<br /></div><div>• Ability to partner with other team members and stakeholder across multiple business<br /></div><div>units to develop necessary analysis and documentation in a collaborative way,<br /></div><div>communicating effectively and efficiently with executive teams<br /></div><div>• Ability to communicate technical information to a non-technical audience and business<br /></div><div>information to a technical audience<br /></div><div>• Ability to successfully apply complex knowledge of fundamental concepts practices, and<br /></div><div>procedures of technical writing.<br /></div><div>• Construct workflow charts and diagrams; studying system capabilities; writing<br /></div><div>specifications<br /></div><div>• Translating stakeholder requests into formal requirements<br /></div><div>• Deliver high-quality business requirement documentation for business manuals, new<br /></div><div>development, training manuals, user guide, and system guide<br /></div><div>REQUIRED DEGREE Bachelor’s degree<br /></div><div>REQUIRED CERTIFICATION(S)<br /></div><div>STATE OF MISSISSIPPI – MSP JOB DESCRIPTION<br /></div><div>2<br /></div><div>REQUIRED SKILLS/EXPERIENCE # YEARS<br /></div><div>Must be able to effectively communicate (verbal and written) requirements with stakeholders as well as<br /></div><div>development team<br /></div><div>No min.<br /></div><div>Must be able to collaborate with Project Manager, Architect, and developers to ensure business requirements are<br /></div><div>communicated, accepted, and meet expectations<br /></div><div>7<br /></div><div>Must be able to translate and simplify requirements from stakeholders into written requirement documents for<br /></div><div>development team. Documents include: Formal Business Requirements Document, Functional Design Document,<br /></div><div>Technical Design Document, Technical Use Cases, User stories, Business Cases, Requirements Traceability Matrix,<br /></div><div>Test cases.<br /></div><div>7<br /></div><div>Must be able to create diagrams, flowcharts, and workflows of business processes 7<br /></div><div>Must be able to create diagrams, flowcharts, and workflows of data flow through system 7<br /></div><div>Must be able to create and manage test cases for Quality Assurance. 7<br /></div><div>Must be familiar with software and database development concepts 7<br /></div><div>Technical Business Analyst work on a software development team 7<br /></div><div>Must have experience developing technical documentation for enterprise software users, system administrators, and<br /></div><div>other technical audiences<br /></div><div>7<br /></div><div>Strong experience in requirements management and creating all documents listed above 7<br /></div><div>Strong experience in mapping business processes into technical documentation 7<br /></div><div>REQUIRED SKILLS/EXPERIENCE # YEARS<br /></div><div>Strong experience in user acceptance testing 7<br /></div><div>Ability to analyze business functions 7<br /></div><div>Practical experience generating process documentation and reports 7<br /></div><div>Strong working knowledge of relevant Microsoft applications, including Visio 7<br /></div><div>Extensive experience with data visualization 7<br /></div><div>Excellent communication with the ability to translate data into actionable insights 7<br /></div><div>Scrum 7<br /></div><div>Agile 7<br /></div><div>REQUIRED SKILLS/EXPERIENCE # YEARS<br /></div><div>Three (3) references of submitted candidates required. Please provide the following. Must submit with resume.<br /></div><div>• First/last name of reference<br /></div><div>• Title<br /></div><div>• Company Name<br /></div><div>• Job title of contractor while reporting to this supervisor/manager<br /></div><div>• Telephone number<br /></div><div>• Email Address (if available)<br /></div><div>No min.<br /></div><div>Preference given to candidates with the below skills/experience. Must also meet minimum requirements.<br /></div><div>MS Visio or similar product<br /></div><div>Database Entity Design<br /></div><div>Figma<br /></div><div>Education data systems<br /></div><div>SQL<br /></div><div>Common Education Data Standards<br /></div><div>Scrum / Agile<br /></div><div>STATE OF MISSISSIPPI – MSP JOB DESCRIPTION<br /></div><div>3<br /></div><div>SDLC<br /></div><div>SCORE CRITERIA SCORE %<br /></div><div>Cost Score 30%<br /></div><div>Required Skills/Experience 25%<br /></div><div>Preferred Skills/Experience 10%<br /></div><div>Candidate Interview 35%<br /></div><div><br /></div><div><br /></div><br /></div></div>

<h3>Job Description</h3><div>Job Description<div><div><p><b>4 Scope of Services</b><br /></p><p>Background: As part of the Department's ongoing efforts to modernize core enterprise data systems, various data initiatives for the strategic priorities of safety, mobility, cybersecurity, and operational efficiency must be documented and modernized for implementation of a framework to enable scalable data integration and analytics.<br /></p><p><br /></p><p>The successful candidate will design and implement a data integration framework to support enterprise data. The enterprise data assets consist of interfaces, enterprise applications, databases, automated processes, and reporting programs within the Department. The candidate will guide the transition and integration of the enterprise data to unify various asset domains. The integration framework is anchored on three complementary components.<br /></p><p><br /></p><p>· Join location data with engineering datasets<br /></p><p><br /></p><p>· Integration backbone—orchestrate extract transform and load (ETL) pipelines, application programming interface (APIs), and service endpoints. Provides interoperable data flows across statewide enterprise systems and enforces lineage, stewardship, and “collect once, use many” principles.<br /></p><p><br /></p><p>· Blueprint to standardize data schemas.<br /></p><p><br /></p><p>Together, these components transform the Department’s enterprise data ecosystem into a connected, governed, and analytics ready environment. Each data asset shares a common foundation of enterprise technology and governance. This involves reviewing as-is business processes, remediation strategies, reengineering, design, and integration. Ensuring compatibility with cloud architecture is a key objective, aligning with the state’s cloud-first policy. The role focuses on the analysis and remediation of data that is secure and scalable and built upon the foundation of platforms the Department has already invested in such as Azure, Snowflake, Informatica, and PostgreSQL. Once the data is integrated and provisioned within the agency the candidate will then verify data quality.<br /></p><p><br /></p><p>Scope:<br /></p><p><br /></p><p>1. Current State Assessment:<br /></p><p>· Review existing systems to identify any data silos, schema inconsistencies and governance gaps.<br /></p><p>· Engage stakeholders to gather and document their integration needs<br /></p><p>· Analyze and verify existing data models to assess impacts related to implementation of a modern data model.<br /></p><p>· Evaluate the existing data models for dependencies and assess the scope of necessary changes.<br /></p><p>· Conduct impact analysis on reporting and application usage of data models to ensure business outcomes are not disrupted.<br /></p><p><br /></p><p>2. Framework Design and Architecture:<br /></p><p>· Define the enterprise data architecture strategy, including canonical models, application programming interfaces (APIs), and ontologies.<br /></p><p>· Map integration points across AZURE, Snowflake, Informatica, and PostgreSQL.<br /></p><p>· Develop conceptual, logical, and physical data models for key domains (e.g. financial, roadway characteristic, and work program administration).<br /></p><p>· Provide a comprehensive re-design of data models for various enterprise domains.<br /></p><p>· Ensure that the redesigned canonical data models are scalable, robust, and aligned with best practices in data management, supporting both current and future business needs.<br /></p><p>· Ensure spatial data integration with GIS systems.<br /></p><p><br /></p><p><br /></p><p>3. Data Governance and Quality:<br /></p><p>· Implement established governance structure, meta data standards, and stewardship roles.<br /></p><p>· Design and implement data quality measures to ensure the timeliness, accuracy, and completeness of production data on a scheduled basis, including nightly, hourly, or less frequent intervals as needed.<br /></p><p>· Collaborate with development teams to automate and streamline ETL processes to support efficient data flow and integration.<br /></p><p>· Create metadata standards, lineage tracking, and stewardship roles that compliment existing roles defined in Informatica and Snowflake.<br /></p><p><br /></p><p>4. Data Integration and Interoperability:<br /></p><p>· Build ETL/ELT pipelines and real-time streaming solutions with a unified structure for ingestion and exchange for enterprise datasets<br /></p><p>· Ensure consistent identifiers enterprise Application.<br /></p><p>· Enable data exchange across internal systems and with external systems<br /></p><p>· Implement Orchestration using Informatica/AZURE Data Factory or Snowflake.<br /></p><p>· Design RESTful endpoints for spatial and engineering data.<br /></p><p><br /></p><p>5. Technical Leadership and Strategic Support:<br /></p><p>· Collaborate with Transportation Technology leaders to develop tactical strategies for the planning, design, implementation, and maintenance of enterprise data integration initiatives.<br /></p><p>· Provide guidance on high-level design choices and technical standards, including software coding standards, tools, and platforms.<br /></p><p>· Act as an internal consultant, mentor, and advocate to team members, support ongoing improvements, and change management initiatives across the Department’s computing assets.<br /></p><p><br /></p><p>Deliverables:<br /></p><p><br /></p><p>· Technical Memorandum outlining the current state assessment on Department data models for financial and roadway characteristic domains.<br /></p><p>· Data models, data schemas, architecture diagrams, data dictionaries and API specs that are needed for the framework to integrate financial and roadway characteristic data.<br /></p><p>· Technical Memorandum containing documentation on data quality measures and ETL process enhancements.<br /></p><p>· Governance Framework and Metadata standards.<br /></p><p>· Implementation Roadmap with defined phases, milestones, and deliverables.<br /></p><p>· An implementation-playbook and training materials<br /></p><p>· Consistent updates and presentations to stakeholders on project progress and key insights.<br /></p><p>The candidate will play a pivotal role in ensuring that the transition to an integrated and modern digital asset management system is smooth, efficient, and aligned with the strategic objectives of the Department, supporting the modernization of financial management processes and data architecture.<br /></p><p><b>5 Education</b><br /></p><p>Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Work experience can substitute on a year for year basis for the degree.<br /></p><p><b> </b><br /></p><p><b>6 Experience</b><br /></p><p>· A minimum of 7 years of experience with large and complex database management systems.<br /></p><p>· A minimum of 7 years of experience as a data architect or senior data analyst, with extensive experience in designing, implementing, and maintaining data models and ETL processes.<br /></p><p>· 10+ years of broad experience working with database management systems (such as Oracle, SQL Server, or DB2) and data integration tools.<br /></p><p>· Strong background in financial data systems, including data modeling, data governance, and data quality management.<br /></p><p>· Proven experience with ETL tools, data warehousing, and automation of data processes to ensure accuracy, timeliness, and completeness of data.<br /></p><p>· Experience in data visualization and reporting best practices, with familiarity with tools like Power BI, Tableau, or similar platforms.<br /></p><p>· Familiarity with cloud-based data integration solutions, such as Azure or Snowflake.<br /></p><p><br /></p><p><b>Preferred Qualifications</b>:<br /></p><p><br /></p><p>· Experience with DB2 systems.<br /></p><p>· Experience with Informatica or other modern data integration platforms.<br /></p><p>· Strong analytical skills and the ability to translate business requirements into technical specifications.<br /></p><p>· Excellent communication and collaboration skills, capable of working effectively with technical and non-technical stakeholders.<br /></p><p><b> </b><br /></p><p><b>7 Primary Job Duties/ Tasks</b><br /></p><p>The candidate submitted must be able to perform the following duties and/or tasks:<br /></p><p>1. Analyze and verify existing data models and interfaces to assess impacts and identify potential disruptions due to the implementation of a modernized data model.<br /></p><p>2. Design and implement comprehensive data models to ensure compatibility with business processes and reporting needs.<br /></p><p>3. Review and enhance ETL processes to improve data quality, timeliness, and accuracy, and implement robust data quality measures to maintain high standards of production data.<br /></p><p>4. Collaborate with development teams to deploy revised data models, verifying successful implementation and resolving any integration issues.<br /></p><p>5. Provide expert guidance on data visualization and reporting, establishing best practices to optimize business insights, and monitor dependencies with interfacing systems to propose remediation where necessary.<br /></p><p>6. Act as a liaison between technical teams, business stakeholders, OOT, and OIT to ensure clear communication regarding data architecture changes and project timelines.<br /></p><p>7. Mentor and provide technical leadership to team members, guiding them on best practices in data integration, architecture, and quality management.<br /></p><p>8. Ensure continuous improvement in data processes by defining roadmaps, standardizing methodologies, and collaborating on strategic initiatives.<br /></p><p>9. Evaluate and align current data systems with the state’s cloud-first initiative, ensuring data models are scalable and compatible with cloud architecture.<br /></p><p><br /></p><p><b>8 Job Specific Knowledge, Skills, and Abilities (KSAs)</b><br /></p><p>The submitted candidate must be able to apply Knowledge, Skills, and Abilities in the following areas:<br /></p><p><br /></p><p>Knowledge:<br /></p><p><br /></p><p>· Familiarity with financial management Work Program Application (WPA), RCI LRS, RCI/TCI, and Pavement Systems<br /></p></div></div></div>

<h3>Job Description</h3><div>Job Description<div>Role Overview<br /><p>The Business Analyst is responsible for identifying business needs and finding solutions to business problems. This role serves as a liaison between subject matter experts and stakeholders—such as program staff, IT teams, vendors, and leadership—to gather, analyze, communicate, and validate requirements for changes to business processes, operational policies, and information systems. Business Analysts play a crucial role in ensuring that delivered solutions meet organizational goals and user expectations. <br /></p>Responsibilities<br /><p>§ Collaborates with program leadership, Program Manager, and vendor teams to understand modernization objectives and strategic goals. <br /></p><p>§ Gathers, documents, and validates business requirements, including functional and non-functional requirements, for program systems and workflows, and ensures traceability of requirements across the project lifecycle. <br /></p><p>§ Conducts business process modeling to support process improvement and system design. <br /></p><p>§ Develops business cases, user stories, and use cases to support solution design, and implementation, maintaining alignment with traceable business needs. <br /></p><p>§ Identifies and maintains the inventory of business process related artifacts such as forms, correspondence and reports. <br /></p><p>§ Facilitates requirements workshops, interviews, and focus groups with stakeholders and subject matter experts (SMEs). <br /></p><p>§ Participates in the development and review of solution designs to ensure business requirements are met and traceable to system functionality. <br /></p><p>§ Work with Tax Schedule and Functional SMEs and owners to support the definition of user roles and associated access <br /></p><p>§ Support user acceptance testing (UAT), ensuring full traceability to documented requirements. <br /></p><p>§ Tracks and manages changes to business requirements throughout the project lifecycle, updating traceability artifacts as needed. <br /></p><p>§ Supports change management and training efforts by helping to develop documentation and conducting stakeholder briefings or demos. <br /></p><p>§ Assists the Program Manager in ensuring business alignment and benefits realization across all phases of the program. <br /></p><p>§ Provides analytical support to program leadership and governance boards for decision making and risk and issue management, helping assess the impact of changes on business processes. <br /></p><p>§ Analyzes and identifies impacts of changes to supporting documentation such as standard operating procedures, desk instructions, training materials, and knowledge articles.<br /></p><p>§ Works with data teams to define and validate reporting requirements and ensure data accuracy. <br /></p>Participation<br /><p>§ This role is involved in the modernization program on a full-time basis.<br /></p><p>Knowledge, Skills, and Abilities (KSAs)<br /></p><p>§ Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences.<br /></p><p>§ Ability to influence the direction of projects.<br /></p><p>§ Ability to identify stakeholders and manage communications to achieve consensus and collaboration<br /></p><p>§ Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions<br /></p><p>§ Ability to make recommendations on issues that affect the direction of business systems and business processes.<br /></p><p>§ Ability to develop, monitor, and communicate changes to project scope, project plans, timelines, status, issues, and risks for complex projects.<br /></p><p>§ Ability to resolve more complex problems working with senior management.<br /></p><p>§ Ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures.<br /></p><p>§ Ability to establish and maintain effective working relationships with agency personnel, vendor staff, and external stakeholders, when applicable.<br /></p><div><br /></div><br />Requirements<div><div><div><div><div><div><div><div><div><div><div><div><div><div>Skill<br /></div><div>Required / Desired<br /></div><div>Amount<br /></div><div>of Experience<br /></div></div></div></div><div><div><div>Experience collaborating with program leadership, Program Manager, and vendor teams to understand modernization objectives and strategic goals.<br />Required<br />5<br />Years<br /></div><div>Experience gathering, documenting, and validating business requirements, including functional and non-functional requirements,<br />Required<br />5<br />Years<br /></div><div>Experience conducting business process modeling to support process improvement and system design<br />Required<br />5<br />Years<br /></div><div>Developing business cases, user stories, and use cases to support solution design, and implementation, maintaining alignment with business needs<br />Required<br />5<br />Years<br /></div><div>Facilitating requirements workshops, interviews, and focus groups with stakeholders and subject matter experts (SMEs).<br />Required<br />5<br />Years<br /></div><div>Participating in the development and review of solution designs to ensure business requirements are met<br />Required<br />5<br />Years<br /></div><div>Tracking and managing changes to business requirements throughout the project lifecycle, updating traceability artifacts as needed.<br />Required<br />5<br />Years<br /></div><div>Supporting change management and training efforts<br />Required<br />5<br />Years<br /></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><br /></div></div><div><br /></div><br /></div></div>

<h3>Job Description</h3><div>Job Description<div><div>Milwaukee County is looking for a Business Analyst contractor with skills as an IT Contracts Manager to augment our<br /></div><div>existing contracts employees. The IT Contracts Manager is a non-supervisory position responsible for managing the<br /></div><div>IT contract life cycle, which includes amendments, changes, modifications, and enforcement of performance clauses,<br /></div><div>including incentives and remedies. The IT Contracts Manager acts as the key contact and subject-matter expert for<br /></div><div>contract-related and tender activities where IT services, hardware, software, etc. are involved across the County.<br /></div><div>This includes statutory analysis and assisting with negotiating contract terms, conditions, modifications, incentives,<br /></div><div>and remedies, while working with key stakeholders to ensure requirements are met. Additionally, this position<br /></div><div>manages the contract execution process, resolving problems, mitigating delays, assisting with audits, mediating<br /></div><div>disputes, and escalating issues. The IT Contracts Manager also coordinates with Procurement and stakeholders to<br /></div><div>identify and secure the best financial, terms, and conditions from vendors.<br /></div><div>Essential Duties / Responsibilities<br /></div><div>Vendor Contract Process<br /></div><div>▪ Coordinate with Business Relationship and DAS-Procurement team members to identify contracting<br /></div><div>requirements for inclusion in Requests for Information (RFIs), Requests for Proposal (RFPs), etc.<br /></div><div>▪ Establish contract management objectives, procedures, templates, and workflow processes for vendor<br /></div><div>contracts and deliverable schedules for Master Service Agreements (MSAs), Professional Service<br /></div><div>Agreements, Statements of Work (SOWs), Memoranda of Understanding (MOUs), Amendments, etc.<br /></div><div>▪ Maintain a contract management database with executed contracts / agreements and vendor information, as<br /></div><div>well as contracts / agreements that are under development but are not yet active. Additionally, track<br /></div><div>obligations, deliverables, and change notes. Manage and control access to documents, as appropriate.<br /></div><div>▪ Coordinate with Corporation Counsel, DAS-Risk Management, DAS-Procurement, Audit Services etc. to<br /></div><div>develop and insert appropriate legal protections in contracts, as warranted.<br /></div><div>▪ Develop a knowledge base of negotiating strategies, best practices, and negotiation personnel and teams.<br /></div><div>▪ Administer commercial and financial arrangements with vendors to include billing, invoicing, performance<br /></div><div>incentives, and remedies, where appropriate.<br /></div><div>▪ Collaborate with vendors and key stakeholders to establish clear contract change control processes.<br /></div><div>▪ Coordinate, as needed, with other key County stakeholder departments / divisions (e.g., Audit Services,<br /></div><div>Comptroller, DAS-Procurement, DAS-Office of Economic Inclusion, etc.) on vendor performance oversight.<br /></div><div>▪ Continually improve processes, procedures, workflow, and organizational structures for contract<br /></div><div>management.<br /></div><div>Vendor Pricing and Market Insight<br /></div><div>▪ Understand relevant market trends and vendors. Track, gather, and analyze market and industry data.<br /></div><div>▪ Effectively communicate a clear and concise contract overview (e.g., summary of key contract terms, risks,<br /></div><div>opportunities, service delivery guidelines, etc.) to stakeholders. Provide clarity on contract elements when<br /></div><div>required.<br /></div><div>▪ Responsible for ensuring pricing is and remains competitive. Identify cooperative agreements applicable to<br /></div><div>initiatives.<br /></div><div>▪ Manage contract review meetings to ensure delivery against objectives and contract budgets. Develop<br /></div><div>regular reports on contract milestones, execution, and risk, and inform internal customers, vendors, and<br /></div><div>management of activities and progress through regular written and verbal communication.<br /></div><div>Education<br /></div><div>Bachelor’s Degree or Above – Area of <span class="long-word">specialization/major:</span> Business, Information Technology, Paralegal, Pre-Law<br /></div><div>Work Experience<br /></div><div>Five or more years of experience – Contract Management or Paralegal Work – Experience with negotiating and<br /></div><div>managing contract life cycles, with an emphasis on technology or IT service agreements.<br /></div><div>No supervisory / management experience required.<br /></div><div>Additional Information<br /></div><div>Conceptual Thinking<br /></div><div>▪ Able to determine contractual and financial exposure and negotiate contracts.<br /></div><div>▪ Knowledge of contracting trends, licensing models, and traditional and emerging contract and vendor<br /></div><div>performance models.<br /></div><div>Business Acumen<br /></div><div>▪ Market knowledge of the IT landscape.<br /></div><div>▪ Strong project and process management skills with the ability to manage multiple vendors and multiple<br /></div><div>contracts, as well as a wide range of tasks.<br /></div><div>▪ Able to understand contract risks and to work with other parts of the organization in crafting tactics and<br /></div><div>strategies for risk mitigation.<br /></div><div>▪ Knowledge of best practices for IT contract negotiation tactics and strategies.<br /></div><div>▪ Where applicable, understanding of regulations that affect the contracting approach and vendor behavior.<br /></div><div>Collaboration<br /></div><div>▪ Strong ability to communicate with IT users, legal, procurement staff, and business leaders to craft contracts<br /></div><div>that align complex needs with contractual requirements to achieve business outcomes.<br /></div><div>▪ Customer-focused approach to delivering contract management services to internal customers.<br /></div><div>▪ Strong relationship and interpersonal skills to be applied in working with vendors across the entire contract<br /></div><div>life cycle.<br /></div><div>Decisiveness<br /></div><div>▪ Able to distinguish what is required versus what is “nice to have.”<br /></div><div>▪ Able to manage conflicting stakeholder needs and wants.<br /></div><div>The successful candidate for this role will possess the necessary competencies to:<br /></div><div>▪ Bridge communications between IT and business organizations, with a focus on developing an<br /></div><div>understanding of how to structure contracts to deliver against business needs and goals.<br /></div><div>▪ Protect the County’s interests, comply with applicable regulations, and mitigate risks, assembling the<br /></div><div>appropriate set of clauses and schedules, without hampering delivery methodologies and processes.<br /></div><div>▪ Leverage interpersonal relationship strengths to manage disputes and drive change in vendor behaviors,<br /></div><div>and create a working environment where vendors receive incentives to change behaviors and meet<br /></div><div>performance goals.<br /></div><div>▪ Adopt an analytical approach to problem solving, with a focus on managing tasks with urgency in a results-<br /></div><div>oriented team environment.<br /></div><div>▪ Manage multiple, complex contracting initiatives across organizational boundaries.<br /></div><div>▪ Make decisions efficiently that add value and are achieved in tight timelines.<br /></div><div>▪ Communicate with clarity with internal and external stakeholders and with vendors.<br /></div><div>▪ Use technology and tools effectively in managing the contract lifecycle.<br /></div><div>▪ Create a customer-focused, service-based approach to working with stakeholders and vendors that<br /></div><div>emphasizes the creation and cultivation of cross-organizational relationships.<br /></div><div><br /></div><div><br /></div><div>Project details (project overview, who the contractor will work with, soft skills needed, etc.): <br /></div><div>Milwaukee County is looking for a Business Analyst contractor with skills as an IT Contracts Manager to augment our existing contracts employees. The IT Contracts Manager is a non-supervisory position responsible for managing the IT contract life cycle, which includes amendments, changes, modifications, and enforcement of performance clauses, including incentives and remedies. The IT Contracts Manager acts as the key contact and subject-matter expert for contract-related and tender activities where IT services, hardware, software, etc. are involved across the County. This includes statutory analysis and assisting with negotiating contract terms, conditions, modifications, incentives, and remedies, while working with key stakeholders to ensure requirements are met. Additionally, this position manages the contract execution process, resolving problems, mitigating delays, assisting with audits, mediating disputes, and escalating issues. The IT Contracts Manager also coordinates with Procurement and stakeholders to identify and secure the best financial, terms, and conditions from vendors.<br /></div><div><br /></div><div>Additional details: None<br /></div><div><br /></div><br />Requirements<div>Top Required Skills & Years of Experience: <br /></div><div>Five or more years of experience in the below:<br /></div><div>– Contract Management or Paralegal Work – Experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements.<br /></div><div>-- Knowledge of best practices for IT contract negotiation tactics and strategies.<br /></div><div>-- Able to determine contractual and financial exposure and negotiate contracts.<br /></div><div>-- Bridge communications between IT and business organizations, with a focus on developing an understanding of how to structure contracts to deliver against business needs and goals.<br /></div><div><br /></div><div><br /></div><div>Nice to Have Skills:<br /></div><div>-- Knowledge of contracting trends, licensing models, and traditional and emerging contract and vendor performance models.<br /></div><div>-- Strong project and process management skills with the ability to manage multiple vendors and multiple contracts, as well as a wide range of tasks.<br /></div><div>-- Able to understand contract risks and to work with other parts of the organization in crafting tactics and strategies for risk mitigation.<br /></div><div><br /></div><div><br /></div>Required Skills<br /><div><div><div>Skill Type<br /></div><div>Skill Name<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Five or more years of experience Contract Management or Paralegal Work – Experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements.<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Five or more years of experience Knowledge of best practices for IT contract negotiation tactics and strategies.<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Five or more years of experience Able to determine contractual and financial exposure and negotiate contracts.<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Five or more years of experience Bridge communications between IT and business organizations, with a focus on developing an understanding of how to structure contracts to deliver against business needs and goals.<br /></div></div></div>Preferred Skills<br /><div><div><div>Skill Type<br /></div><div>Skill Name<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Knowledge of contracting trends, licensing models, and traditional and emerging contract and vendor performance models.<br /></div></div><div><div><span class="long-word">CertificationEducationLicenseOtherSkill</span></div><div>Able to understand contract risks and to work with other parts of the organization in crafting tactics and strategies for risk mitigation.<br /></div></div></div><div><br /></div><br /></div></div>

Question	Topic	Difficulty	Ask Chance
Decreasing Comments	Product Sense & Metrics	Easy	Very High
Boarding Times Bias	Statistics	Medium	Very High
Experiment Validity	A/B Testing	Medium	Very High

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