Timely Shipment Dilemma

You are a Supply Chain Analyst at a warehouse operation that maintains a 99% on-time delivery SLA. An urgent order is due to ship in 10 minutes, but the final item is stored in a high-reach location, and the only ladder in your zone is currently in use. Safety policies prohibit any unsafe retrieval methods.

How would you approach this situation in the short term to balance service levels and safety, and what longer-term process or operational improvements would you recommend to prevent similar bottlenecks in the future?