The Zendesk Business Intelligence interview guide, interview questions, salary data, and interview experiences.

Zendesk Business Intelligence Interview Guide

<p>Getting ready for an Business Intelligence interview at Zendesk? The Zendesk Business Intelligence interview span across 10 to 12 different question topics. In preparing for the interview:</p>
<ul>
<li>Know what skills are necessary for Zendesk Business Intelligence roles.</li>
<li>Gain insights into the Business Intelligence interview process at Zendesk.</li>
<li>Practice real Zendesk Business Intelligence interview questions.</li>
</ul>
<p>Interview Query regularly analyzes interview experience data, and we've used that data to produce this guide, with sample interview questions and an overview of the Zendesk Business Intelligence interview.</p>


Getting ready for an Business Intelligence interview at Zendesk? The Zendesk Business Intelligence interview span across 10 to 12 different question topics. In preparing for the interview:

- Know what skills are necessary for Zendesk Business Intelligence roles.
- Gain insights into the Business Intelligence interview process at Zendesk.
- Practice real Zendesk Business Intelligence interview questions.

Interview Query regularly analyzes interview experience data, and we've used that data to produce this guide, with sample interview questions and an overview of the Zendesk Business Intelligence interview.
        

Overview

<p>We've gathered this data from parsing thousands of interview experiences sourced from members.</p>

We've gathered this data from parsing thousands of interview experiences sourced from members.

Zendesk Business Intelligence Interview Process

<p>Suppose your company needs to cut costs due to an economic downturn. During a coffee break, you hear a rumor that a lot of money goes to employees who don’t do their work, and you decide to find out if the rumor is true.</p>

<p>Given two tables: <code>employees</code> and <code>projects</code>, find the sum of the salaries of all the employees who didn’t complete any of their projects.</p>

<p>Clarification:</p>

<p>We will consider a project unfinished if it has no end date (its <code>End_dt</code> is <code>NULL</code>).</p>

<p>Given this, we’ll say an employee didn’t finish any of their projects when:</p>

<ul>
<li>They were assigned at least one project.</li>
<li>None of their projects have an <code>End_dt</code>.</li>
</ul>

<p><strong>Example:</strong></p>

<p><strong>Input:</strong></p>

<p><code>employees</code> table</p>

<table>
<thead>
<tr>
<th>id</th>
<th>salary</th>
</tr>
</thead>

<tbody>
<tr>
<td>INTEGER</td>
<td>FLOAT</td>
</tr>
</tbody>
</table>
<p><code>projects</code> table</p>

<table>
<thead>
<tr>
<th>employee_id</th>
<th>project_id</th>
<th>Start_dt</th>
<th>End_dt</th>
</tr>
</thead>

<tbody>
<tr>
<td>INTEGER</td>
<td>INTEGER</td>
<td>DATETIME</td>
<td>DATETIME</td>
</tr>
</tbody>
</table>
<p><strong>Output:</strong></p>

<table>
<thead>
<tr>
<th>total_slack_salary</th>
</tr>
</thead>

<tbody>
<tr>
<td>INTEGER</td>
</tr>
</tbody>
</table>


Find the total salary of slacking employees.

Slacking Employees Salaries

<p>You’ve been asked to analyze the player’s behaviors at a gaming company.</p>

<p>Write a query to get the number of players who played between 5 and 10 games (5 and 10 excluded), and the number of players who played 10 games or more.</p>

<p><strong>Example:</strong></p>

<p><strong>Input:</strong></p>

<p><strong><code>players</code></strong> table</p>

<table>
<thead>
<tr>
<th>Column</th>
<th>Type</th>
</tr>
</thead>

<tbody>
<tr>
<td>id</td>
<td>INTEGER</td>
</tr>

<tr>
<td>name</td>
<td>VARCHAR</td>
</tr>

<tr>
<td>games_played</td>
<td>INTEGER</td>
</tr>

<tr>
<td>registered_at</td>
<td>TIMESTAMP</td>
</tr>
</tbody>
</table>
<p><strong>Output:</strong></p>

<table>
<thead>
<tr>
<th>Column</th>
<th>Type</th>
</tr>
</thead>

<tbody>
<tr>
<td>players_more_than_5_to_10_games</td>
<td>INTEGER</td>
</tr>

<tr>
<td>players_10_plus_games</td>
<td>INTEGER</td>
</tr>
</tbody>
</table>


Obtain count of players based on games played.

Player Analysis

<p>You have been given a table <code>tbl_numbers</code> with only one column: <code>int_numbers</code>.  It can have one integer number value per row in a sequential manner.</p>

<p>Write a query to return the number repeated by one times its own value.</p>

<p>For example, the integer number 5 would appear five times in the output (1 times 5).</p>

<p><strong>Example:</strong></p>

<p><strong>Input:</strong></p>

<p><code>tbl_numbers</code> table</p>

<table>
<thead>
<tr>
<th>int_numbers</th>
</tr>
</thead>

<tbody>
<tr>
<td><code>1</code></td>
</tr>

<tr>
<td><code>2</code></td>
</tr>

<tr>
<td><code>3</code></td>
</tr>

<tr>
<td><code>4</code></td>
</tr>
</tbody>
</table>
<p><strong>Output:</strong></p>

<table>
<thead>
<tr>
<th>seq_numbers</th>
</tr>
</thead>

<tbody>
<tr>
<td><code>1</code></td>
</tr>

<tr>
<td><code>2</code></td>
</tr>

<tr>
<td><code>2</code></td>
</tr>

<tr>
<td><code>3</code></td>
</tr>

<tr>
<td><code>3</code></td>
</tr>

<tr>
<td><code>3</code></td>
</tr>

<tr>
<td><code>4</code></td>
</tr>

<tr>
<td><code>4</code></td>
</tr>

<tr>
<td><code>4</code></td>
</tr>

<tr>
<td><code>4</code></td>
</tr>
</tbody>
</table>


Sequentially Fill in Integers

Zendesk Business Intelligence Interview Questions

Senior Staff Software Engineer (Full-Stack)  Join to apply for the  Senior Staff Software Engineer (Full-Stack)  role at  Zendesk
Senior Staff Software Engineer (Full-Stack)  Join to apply for the  Senior Staff Software Engineer (Full-Stack)  role at  Zendesk
Job Description

The Zendesk Agent Experience team is hiring a well-rounded full-stack Senior Staff Software Engineer with extensive experience in developing and maintaining large-scale SaaS platforms.
Job Description

The Zendesk Agent Experience team is hiring a well-rounded full-stack Senior Staff Software Engineer with extensive experience in developing and maintaining large-scale SaaS platforms.

This is a hybrid role, and candidates must be based in San Francisco, CA; Madison, WI; or Austin, TX.

As a key part of Zendesk’s flagship Support product, our team focuses on the core user experience that our customers interact with on a daily basis. Agent Workspace is the unified user experience that empowers agents to efficiently manage interactions across all Zendesk channels within a single ticket interface. It plays a crucial role in how customers engage with Zendesk Support, and represents the core of the overall product experience, fundamentally driving customer success. We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team, adapting quickly and constantly innovating.

This role is ideal for engineers who are customer focused and thrive on solving complex performance challenges, creating seamless user experiences, and designing scalable web application architectures. You should have experience in successfully leading technical initiatives and delivering production ready software.

What You’ll Be Doing

Lead the design, development, and maintenance of complex, scalable, high-performance web applications, defining and implementing cutting-edge architecture and development best practices.
Drive key technology decisions and ensure alignment with overall business and product strategies, collaborating closely with cross-functional stakeholders to understand requirements to deliver high-quality, A11y compliant solutions.
Mentor and guide engineers and tech leads, fostering a culture of continuous learning and technical excellence and promoting a culture of accountability and transparency in project deliverables and timelines.
Lead by example: Conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable.
Document, evangelize, and communicate best practices in all our frameworks and tools.
Optimize application performance to ensure fast and responsive user experiences across a variety of platforms.
Identify and lead opportunities for innovation in our products and processes, proactively contributing to prototyping and developing new features, standards, and tools that add value to our products.
Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers.
Actively participate in strategic planning and roadmapping sessions, providing technical insights and aligning technical goals with business objectives.
Stay updated with the latest industry trends, technologies, and best practices to ensure continuous improvement and innovation.

Required

What you bring to the role

10+ years of industry experience with at least 8+ years in full-stack software development in a SaaS company or a product development organization
Proven track record of delivering large-scale, high-quality, and secure web applications.
Deep understanding of web application development and excellent proficiency in JavaScript, Typescript, HTML5, CSS3, and modern front-end frameworks (such as React or Vue.js).
Proficiency in Ruby and/or at least one JVM language.
Some experience developing and integrating GraphQL services into frontend applications.
Experience in leading architectural decision-making processes and mentoring a team.
Deep understanding of cross-browser compatibility issues, responsive design, web architecture.
Strong verbal and written communication skills, with the ability to clearly explain complex technical decisions to audiences with varying levels of technical expertise.
Experience working with observability tools (e.g., DataDog) and optimizing UI responsiveness for structured workflows.
Ability to work independently and in a team, with a proactive approach to improving processes and outcomes.
A quality, balanced approach to development and testing, including TDD where appropriate.

Preferred

Experience with event-driven, distributed architecture using Kafka.
Familiarity with relational data stores like MySQL and Aurora, and systems like MySQL, ElasticSearch, Redis.
Strong verifiable contributions to open-source software would be nice to have.

Tech Stack

Frontend: JavaScript, TypeScript, React, Redux, GraphQL
Backend: Ruby, Ruby on Rails, Java, MySQL
DevOps & Monitoring: DataDog, CI/CD tools
Cloud & Infrastructure: AWS, Kubernetes (nice-to-have)

The US annualized base salary range for this position is $183,000.00-$275,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Seniority level    Seniority level Mid-Senior level
Employment type    Employment type Full-time
Job function    Job function Engineering and Information Technology
Industries Software Development
Referrals increase your chances of interviewing at Zendesk by 2x
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Senior Staff Software Engineer (Full-Stack)  Join to apply for the  Senior Staff Software Engineer (Full-Stack)  role at  Zendesk
Senior Staff Software Engineer (Full-Stack)  Join to apply for the  Senior Staff Software Engineer (Full-Stack)  role at  Zendesk
Job Description

The Zendesk Agent Experience team is hiring a well-rounded full-stack Senior Staff Software Engineer with extensive experience in developing and maintaining large-scale SaaS platforms.
Job Description

The Zendesk Agent Experience team is hiring a well-rounded full-stack Senior Staff Software Engineer with extensive experience in developing and maintaining large-scale SaaS platforms.

This is a hybrid role, and candidates must be based in San Francisco, CA; Madison, WI; or Austin, TX.

As a key part of Zendesk’s flagship Support product, our team focuses on the core user experience that our customers interact with on a daily basis. Agent Workspace is the unified user experience that empowers agents to efficiently manage interactions across all Zendesk channels within a single ticket interface. It plays a crucial role in how customers engage with Zendesk Support, and represents the core of the overall product experience, fundamentally driving customer success. We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team, adapting quickly and constantly innovating.

This role is ideal for engineers who are customer focused and thrive on solving complex performance challenges, creating seamless user experiences, and designing scalable web application architectures. You should have experience in successfully leading technical initiatives and delivering production ready software.

What You’ll Be Doing

Lead the design, development, and maintenance of complex, scalable, high-performance web applications, defining and implementing cutting-edge architecture and development best practices.
Drive key technology decisions and ensure alignment with overall business and product strategies, collaborating closely with cross-functional stakeholders to understand requirements to deliver high-quality, A11y compliant solutions.
Mentor and guide engineers and tech leads, fostering a culture of continuous learning and technical excellence and promoting a culture of accountability and transparency in project deliverables and timelines.
Lead by example: Conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable.
Document, evangelize, and communicate best practices in all our frameworks and tools.
Optimize application performance to ensure fast and responsive user experiences across a variety of platforms.
Identify and lead opportunities for innovation in our products and processes, proactively contributing to prototyping and developing new features, standards, and tools that add value to our products.
Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers.
Actively participate in strategic planning and roadmapping sessions, providing technical insights and aligning technical goals with business objectives.
Stay updated with the latest industry trends, technologies, and best practices to ensure continuous improvement and innovation.

Required

What you bring to the role

10+ years of industry experience with at least 8+ years in full-stack software development in a SaaS company or a product development organization
Proven track record of delivering large-scale, high-quality, and secure web applications.
Deep understanding of web application development and excellent proficiency in JavaScript, Typescript, HTML5, CSS3, and modern front-end frameworks (such as React or Vue.js).
Proficiency in Ruby and/or at least one JVM language.
Some experience developing and integrating GraphQL services into frontend applications.
Experience in leading architectural decision-making processes and mentoring a team.
Deep understanding of cross-browser compatibility issues, responsive design, web architecture.
Strong verbal and written communication skills, with the ability to clearly explain complex technical decisions to audiences with varying levels of technical expertise.
Experience working with observability tools (e.g., DataDog) and optimizing UI responsiveness for structured workflows.
Ability to work independently and in a team, with a proactive approach to improving processes and outcomes.
A quality, balanced approach to development and testing, including TDD where appropriate.

Preferred

Experience with event-driven, distributed architecture using Kafka.
Familiarity with relational data stores like MySQL and Aurora, and systems like MySQL, ElasticSearch, Redis.
Strong verifiable contributions to open-source software would be nice to have.

Tech Stack

Frontend: JavaScript, TypeScript, React, Redux, GraphQL
Backend: Ruby, Ruby on Rails, Java, MySQL
DevOps & Monitoring: DataDog, CI/CD tools
Cloud & Infrastructure: AWS, Kubernetes (nice-to-have)

The US annualized base salary range for this position is $183,000.00-$275,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Seniority level    Seniority level Mid-Senior level
Employment type    Employment type Full-time
Job function    Job function Engineering and Information Technology
Industries Software Development
Referrals increase your chances of interviewing at Zendesk by 2x
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Job Description
Senior Software Engineer, Email Infrastructure Zendesk's first and still most heavily used product is Zendesk Support. There are many channels offered when using Zendesk Support, and Email is by far the largest channel our customers use when interacting with our Support product. We process over 1 billion emails per month and have continuous growth! Our larger Email Engineering organization is looking to hire a Senior Software Engineer on our Infrastructure team.
Our team builds and maintains our edge Mail Transfer Agent and related services alongside our three sibling Email Engineering teams to ensure we are aligned on business goals. You will join us at an exciting time where we are in the early stages of crafting and building our new Email Platform.
In this role, you will help shape the future vision of the team, be responsible for keeping our current systems operational and accurate by proactively monitoring our dashboards for concerns around capacity or abuse. You will also contribute by writing and reviewing PRs on our codebase, remediating service issues, improving automations and deploy pipelines, and prioritizing customer raised tickets before they become larger problems.
What you’ll be doing   Maintain the reliability and stability of our AWS-based Email infrastructure.

Be a technical leader for the team to guide and deliver on our vision to turn our Email offering into a platform used by customers and all Zendesk products.

Work collaboratively with a team of experienced engineers and in cross-functional teams within Zendesk.

Deploy your code to production and improve the experience of millions of Zendesk users.

Work with a modern technology stack: AWS Services, Kubernetes, CloudFormation, Golang, and Ruby.

What you bring to the role   4+ years of software engineering experience.

2+ years of experience in a DevOps or Infrastructure role in a large scale environment, preferably in SaaS.

2+ years of experience administering cloud systems, especially AWS

Expertise with observability tooling, preferably DataDog.

Extensive linux admin experience

A deep understanding of internet fundamentals: network protocols, DNS, HTTP, TLS/SSL, load balancing, network protocols.

Strong proficiency coding complex tools, preferably in Golang or Ruby

Excellent communication skills

What would be nice to have:   Familiarity with SMTP protocol and standards: SPF/DKIM/DMARC.

Strong familiarity with Kubernetes/Docker and service mesh technologies

Experience with AWS services (or their open-sourced equivalents) like SQS, Lambda, CloudFormation, Elasticache, EC2, Route53

Tech Stack   We write code mostly in Ruby, Golang, and BASH

We run our services with a mix of Kubernetes and EC2 all running in AWS.

Our services use Elasticache/Redis, MySQL (Aurora), Kafka, and other AWS services.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster  global diversity, equity, & inclusion  in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please  click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  peopleandplaces@zendesk.com  with your specific accommodation request.

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Our Enterprise Machine Learning team enables better decision making throughout the business. The way in which we support our customers, complimenting our Product capabilities, is data driven and amplified through the use of ML. We use the latest technologies in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our business teams.
As a Staff Data Scientist on our team, you’ll be responsible for developing products in collaboration with our Data Analysts, ML engineers, other Data Scientists and business partners, and delivering high-quality ML and AI solutions, at a scale that most companies only dream of.
This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making. We need a dedicated individual to derive valuable business insights and models which will have a direct impact on our business.
Who you are:
You are someone in tune and empathetic with the varying analytical needs of different stakeholders in the organization. Whether it be data analysts, business stakeholders, product owners, or engineers, you understand their unique perspectives and requirements. The ability to strike the right balance among all these stakeholders, while also juggling short-term tasks and long-term scope, is an innate skill that sets you apart as the ideal candidate.
Proactively engage with various stakeholders and engineers and build strong relationships
You are an individual driven by natural curiosity, with a deep passion for bridging the gap between data science, machine learning, and business needs.
Your enthusiasm for machine learning and AI technology is infectious and drives you to explore and innovate continuously.
Possessing great communication skills, you are comfortable and adept at explaining complex concepts to non-technical stakeholders, ensuring understanding and adoption across the organization.
What you get to do everyday:
You'll have the chance to uncover new opportunities with various stakeholders.
You'll play an active role in determining the scope of these opportunities and lead the effort in estimating the resources and time required to bring these opportunities to fruition.
Utilize statistical analysis and machine learning to address complex business issues and formulate data-driven solutions, lead the team to design and implement these solutions at scale.
You'll define and align key metrics related to the efficiency and effectiveness of AI/ML systems based on business impact. You'll monitor these metrics, identify any potential issues, and proactively suggest solutions to enhance performance.
Liaise with cross-functional teams to understand and accommodate their needs in data processes and AI/ML solutions.
Implement and promote best practices regarding data contracts to optimize data integrity, security, and compliance.
What you bring to the role:
BA/BS degree in Computer Science, Data Science, Statistics, or a related field (advanced degree is a plus).
Highly experienced data scientist with a minimum of five years in the field.
Skilled in qualitative analytics, predictive modeling, and statistical computer languages like R, Python, SQL.
In-depth understanding of machine learning techniques, such as deep learning, recommender systems, embedding and LLM.
Experienced in working in cross-functional team environments.
Demonstrated problem-solving skills and business acumen applied to real-world business solutions.
Ability to effectively communicate complex data science concepts to non-technical stakeholders.
Job Description  Our Enterprise Machine Learning team enables better decision making throughout the business. The way in which we support our customers, complimenting our Product capabilities, is data driven and amplified through the use of ML. We use the latest technologies in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our business teams.
As a Staff Data Scientist on our team, you’ll be responsible for developing products in collaboration with our Data Analysts, ML engineers, other Data Scientists and business partners, and delivering high-quality ML and AI solutions, at a scale that most companies only dream of.
This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making. We need a dedicated individual to derive valuable business insights and models which will have a direct impact on our business.
Who you are:
You are someone in tune and empathetic with the varying analytical needs of different stakeholders in the organization. Whether it be data analysts, business stakeholders, product owners, or engineers, you understand their unique perspectives and requirements. The ability to strike the right balance among all these stakeholders, while also juggling short-term tasks and long-term scope, is an innate skill that sets you apart as the ideal candidate.

Proactively engage with various stakeholders and engineers and build strong relationships

You are an individual driven by natural curiosity, with a deep passion for bridging the gap between data science, machine learning, and business needs.

Your enthusiasm for machine learning and AI technology is infectious and drives you to explore and innovate continuously.

Possessing great communication skills, you are comfortable and adept at explaining complex concepts to non-technical stakeholders, ensuring understanding and adoption across the organization.

What you get to do everyday:
You'll have the chance to uncover new opportunities with various stakeholders.

You'll play an active role in determining the scope of these opportunities and lead the effort in estimating the resources and time required to bring these opportunities to fruition.

Utilize statistical analysis and machine learning to address complex business issues and formulate data-driven solutions, lead the team to design and implement these solutions at scale.

You'll define and align key metrics related to the efficiency and effectiveness of AI/ML systems based on business impact. You'll monitor these metrics, identify any potential issues, and proactively suggest solutions to enhance performance.

Liaise with cross-functional teams to understand and accommodate their needs in data processes and AI/ML solutions.

Implement and promote best practices regarding data contracts to optimize data integrity, security, and compliance.

What you bring to the role:
BA/BS degree in Computer Science, Data Science, Statistics, or a related field (advanced degree is a plus).

Highly experienced data scientist with a minimum of five years in the field.

Skilled in qualitative analytics, predictive modeling, and statistical computer languages like R, Python, SQL.

In-depth understanding of machine learning techniques, such as deep learning, recommender systems, embedding and LLM.

Experienced in working in cross-functional team environments.

Demonstrated problem-solving skills and business acumen applied to real-world business solutions.

Ability to effectively communicate complex data science concepts to non-technical stakeholders.

The US annualized base salary range for this position is $161,000.00-$241,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About the company  Zendesk Inc. is an American customer service software company headquartered in San Francisco, California, USA.
Notice  Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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locations San Francisco, California, United States of America Austin, Texas, United States of America Madison, Wisconsin, United States of America
time type Full time
posted on Publié il y a 3 jour(s)
job requisition id R31620
Job Description  Senior Software Engineer, Email Infrastructure  Zendesk's first and still most heavily used product is Zendesk Support. There are many channels offered when using Zendesk Support, and Email is by far the largest channel our customers use when interacting with our Support product. We process over 1 billion emails per month and have continuous growth! Our larger Email Engineering organization is looking to hire a Senior Software Engineer on our Infrastructure team.
Our team builds and maintains our edge Mail Transfer Agent and related services alongside our three sibling Email Engineering teams to ensure we are aligned on business goals. You will join us at an exciting time where we are in the early stages of crafting and building our new Email Platform.
In this role, you will help shape the future vision of the team, be responsible for keeping our current systems operational and accurate by proactively monitoring our dashboards for concerns around capacity or abuse. You will also contribute by writing and reviewing PRs on our codebase, remediating service issues, improving automations and deploy pipelines, and prioritizing customer raised tickets before they become larger problems.
What you’ll be doing  Maintain the reliability and stability of our AWS-based Email infrastructure.
Be a technical leader for the team to guide and deliver on our vision to turn our Email offering into a platform used by customers and all Zendesk products.
Work collaboratively with a team of experienced engineers and in cross-functional teams within Zendesk.
Deploy your code to production and improve the experience of millions of Zendesk users.
Work with a modern technology stack: AWS Services, Kubernetes, CloudFormation, Golang, and Ruby.
What you bring to the role  4+ years of software engineering experience.
2+ years of experience in a DevOps or Infrastructure role in a large scale environment, preferably in SaaS.
2+ years of experience administering cloud systems, especially AWS
Expertise with observability tooling, preferably DataDog.
A deep understanding of internet fundamentals: network protocols, DNS, HTTP, TLS/SSL, load balancing, network protocols.
Strong proficiency coding complex tools, preferably in Golang or Ruby
What would be nice to have:  Familiarity with SMTP protocol and standards: SPF/DKIM/DMARC.
Strong familiarity with Kubernetes/Docker and service mesh technologies
Experience with AWS services (or their open-sourced equivalents) like SQS, Lambda, CloudFormation, Elasticache, EC2, Route53
We write code mostly in Ruby, Golang, and BASH
We run our services with a mix of Kubernetes and EC2 all running in AWS.
Our services use Elasticache/Redis, MySQL (Aurora), Kafka, and other AWS services.
Job Description  Senior Software Engineer, Email Infrastructure  Zendesk's first and still most heavily used product is Zendesk Support. There are many channels offered when using Zendesk Support, and Email is by far the largest channel our customers use when interacting with our Support product. We process over 1 billion emails per month and have continuous growth! Our larger Email Engineering organization is looking to hire a Senior Software Engineer on our Infrastructure team.
Our team builds and maintains our edge Mail Transfer Agent and related services alongside our three sibling Email Engineering teams to ensure we are aligned on business goals. You will join us at an exciting time where we are in the early stages of crafting and building our new Email Platform.
In this role, you will help shape the future vision of the team, be responsible for keeping our current systems operational and accurate by proactively monitoring our dashboards for concerns around capacity or abuse. You will also contribute by writing and reviewing PRs on our codebase, remediating service issues, improving automations and deploy pipelines, and prioritizing customer raised tickets before they become larger problems.
What you’ll be doing    Maintain the reliability and stability of our AWS-based Email infrastructure.

Be a technical leader for the team to guide and deliver on our vision to turn our Email offering into a platform used by customers and all Zendesk products.

Work collaboratively with a team of experienced engineers and in cross-functional teams within Zendesk.

Deploy your code to production and improve the experience of millions of Zendesk users.

Work with a modern technology stack: AWS Services, Kubernetes, CloudFormation, Golang, and Ruby.

What you bring to the role    4+ years of software engineering experience.

2+ years of experience in a DevOps or Infrastructure role in a large scale environment, preferably in SaaS.

2+ years of experience administering cloud systems, especially AWS

Expertise with observability tooling, preferably DataDog.

Extensive linux admin experience

A deep understanding of internet fundamentals: network protocols, DNS, HTTP, TLS/SSL, load balancing, network protocols.

Strong proficiency coding complex tools, preferably in Golang or Ruby

Excellent communication skills

What would be nice to have:    Familiarity with SMTP protocol and standards: SPF/DKIM/DMARC.

Strong familiarity with Kubernetes/Docker and service mesh technologies

Experience with AWS services (or their open-sourced equivalents) like SQS, Lambda, CloudFormation, Elasticache, EC2, Route53

Tech Stack    We write code mostly in Ruby, Golang, and BASH

We run our services with a mix of Kubernetes and EC2 all running in AWS.

Our services use Elasticache/Redis, MySQL (Aurora), Kafka, and other AWS services.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Us   Zendesk  is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
More meaningful moments. Fewer Zoom calls.  What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
Recruitment Scam Alerts  We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ zendesk.com " email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com

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Join to apply for the  Staff Data Scientist  role at  Zendesk
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Job Description

Our Enterprise Machine Learning team enables better decision making throughout the business. The way in which we support our customers, complimenting our Product capabilities, is data driven and amplified through the use of ML. We use the latest technologies in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our business teams.
Job Description

Our Enterprise Machine Learning team enables better decision making throughout the business. The way in which we support our customers, complimenting our Product capabilities, is data driven and amplified through the use of ML. We use the latest technologies in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our business teams.

As a Staff Data Scientist on our team, you’ll be responsible for developing products in collaboration with our Data Analysts, ML engineers, other Data Scientists and business partners, and delivering high-quality ML and AI solutions, at a scale that most companies only dream of.

This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making. We need a dedicated individual to derive valuable business insights and models which will have a direct impact on our business.

Who You Are

You are someone in tune and empathetic with the varying analytical needs of different stakeholders in the organization. Whether it be data analysts, business stakeholders, product owners, or engineers, you understand their unique perspectives and requirements. The ability to strike the right balance among all these stakeholders, while also juggling short-term tasks and long-term scope, is an innate skill that sets you apart as the ideal candidate.
Proactively engage with various stakeholders and engineers and build strong relationships
You are an individual driven by natural curiosity, with a deep passion for bridging the gap between data science, machine learning, and business needs.
Your enthusiasm for machine learning and AI technology is infectious and drives you to explore and innovate continuously.
Possessing great communication skills, you are comfortable and adept at explaining complex concepts to non-technical stakeholders, ensuring understanding and adoption across the organization.

What You Get To Do Everyday

You'll have the chance to uncover new opportunities with various stakeholders.
You'll play an active role in determining the scope of these opportunities and lead the effort in estimating the resources and time required to bring these opportunities to fruition.
Utilize statistical analysis and machine learning to address complex business issues and formulate data-driven solutions, lead the team to design and implement these solutions at scale.
You'll define and align key metrics related to the efficiency and effectiveness of AI/ML systems based on business impact. You'll monitor these metrics, identify any potential issues, and proactively suggest solutions to enhance performance.
Liaise with cross-functional teams to understand and accommodate their needs in data processes and AI/ML solutions.
Implement and promote best practices regarding data contracts to optimize data integrity, security, and compliance.

What You Bring To The Role

BA/BS degree in Computer Science, Data Science, Statistics, or a related field (advanced degree is a plus).
Highly experienced data scientist with a minimum of five years in the field.
Skilled in qualitative analytics, predictive modeling, and statistical computer languages like R, Python, SQL.
In-depth understanding of machine learning techniques, such as deep learning, recommender systems, embedding and LLM.
Experienced in working in cross-functional team environments.
Demonstrated problem-solving skills and business acumen applied to real-world business solutions.
Ability to effectively communicate complex data science concepts to non-technical stakeholders.

The US annualized base salary range for this position is $161,000.00-$241,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Seniority level    Seniority level Mid-Senior level
Employment type    Employment type Full-time
Job function    Job function Engineering and Information Technology
Industries Software Development
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Job Description
The Zendesk Agent Experience team is hiring a well-rounded full-stack Senior Staff Software Engineer with extensive experience in developing and maintaining large-scale SaaS platforms.
This is a hybrid role, and candidates must be based in San Francisco, CA; Madison, WI; or Austin, TX.
As a key part of Zendesk’s flagship Support product, our team focuses on the core user experience that our customers interact with on a daily basis. Agent Workspace is the unified user experience that empowers agents to efficiently manage interactions across all Zendesk channels within a single ticket interface. It plays a crucial role in how customers engage with Zendesk Support, and represents the core of the overall product experience, fundamentally driving customer success. We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team, adapting quickly and constantly innovating.
This role is ideal for engineers who are customer focused and thrive on solving complex performance challenges, creating seamless user experiences, and designing scalable web application architectures. You should have experience in successfully leading technical initiatives and delivering production ready software.
What you’ll be doing
Lead the design, development, and maintenance of complex, scalable, high-performance web applications, defining and implementing cutting-edge architecture and development best practices.
Drive key technology decisions and ensure alignment with overall business and product strategies, collaborating closely with cross-functional stakeholders to understand requirements to deliver high-quality, A11y compliant solutions.
Mentor and guide engineers and tech leads, fostering a culture of continuous learning and technical excellence and promoting a culture of accountability and transparency in project deliverables and timelines.
Lead by example: Conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable.
Document, evangelize, and communicate best practices in all our frameworks and tools.
Optimize application performance to ensure fast and responsive user experiences across a variety of platforms.
Identify and lead opportunities for innovation in our products and processes, proactively contributing to prototyping and developing new features, standards, and tools that add value to our products.
Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers.
Actively participate in strategic planning and roadmapping sessions, providing technical insights and aligning technical goals with business objectives.
Stay updated with the latest industry trends, technologies, and best practices to ensure continuous improvement and innovation.

What you bring to the role

Required:
10+ years of industry experience with at least 8+ years in full-stack software development in a SaaS company or a product development organization
Proven track record of delivering large-scale, high-quality, and secure web applications.
Deep understanding of web application development and excellent proficiency in JavaScript, Typescript, HTML5, CSS3, and modern front-end frameworks (such as React or Vue.js).
Proficiency in Ruby and/or at least one JVM language.
Some experience developing and integrating GraphQL services into frontend applications.
Experience in leading architectural decision-making processes and mentoring a team.
Deep understanding of cross-browser compatibility issues, responsive design, web architecture.
Strong verbal and written communication skills, with the ability to clearly explain complex technical decisions to audiences with varying levels of technical expertise.
Experience working with observability tools (e.g., DataDog) and optimizing UI responsiveness for structured workflows.
Ability to work independently and in a team, with a proactive approach to improving processes and outcomes.
A quality, balanced approach to development and testing, including TDD where appropriate.

Preferred:
Experience with event-driven, distributed architecture using Kafka.
Familiarity with relational data stores like MySQL and Aurora, and systems like MySQL, ElasticSearch, Redis.
Strong verifiable contributions to open-source software would be nice to have.

Tech Stack
Frontend: JavaScript, TypeScript, React, Redux, GraphQL
Backend: Ruby, Ruby on Rails, Java, MySQL
DevOps & Monitoring: DataDog, CI/CD tools
Cloud & Infrastructure: AWS, Kubernetes (nice-to-have)
#LI-JH1
The US annualized base salary range for this position is $183,000.00-$275,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster  global diversity, equity, & inclusion  in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please  click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  peopleandplaces@zendesk.com  with your specific accommodation request.

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