Marsh Business Analyst Interview Questions + Guide in 2025

Marsh is a leading global professional services firm providing solutions in insurance brokerage and risk management.

As a Business Analyst at Marsh, you will play a crucial role in identifying and solving business challenges through data-driven insights and efficient process improvements. Your key responsibilities will include gathering and analyzing business requirements, supporting project management initiatives, and collaborating with cross-functional teams to implement effective technology solutions. You will be expected to utilize your strong communication and interpersonal skills to engage with stakeholders at all levels, ensuring alignment with organizational goals. A successful Business Analyst at Marsh will exhibit a keen understanding of business processes, possess excellent problem-solving capabilities, and demonstrate adaptability in a results-oriented environment. This role is deeply connected to Marsh's commitment to fostering a highly productive workplace culture, where innovation and collaboration thrive.

This guide aims to equip you with the knowledge and insights necessary to excel in your interview, helping you understand the expectations of the role and the values of the company.

The interview process for a Business Analyst role at Marsh is structured to assess both technical and interpersonal skills, ensuring candidates align with the company's collaborative culture and project management needs. The process typically unfolds as follows:

1. Initial Screening

The first step is a phone screening conducted by a recruiter. This conversation usually lasts around 30 minutes and focuses on your background, motivations for applying to Marsh, and general fit for the company culture. Expect to discuss your professional experiences and how they relate to the role of a Business Analyst.

2. Recorded Video Interview

Following the initial screening, candidates may be required to complete a recorded video interview. This step can feel a bit intimidating, as it involves answering a series of pre-set questions within a limited time frame. The questions are tailored to assess your problem-solving abilities and how you handle various business scenarios relevant to the position.

3. HR Interview

If you successfully pass the video interview, the next step is an in-depth interview with an HR representative or department manager. This interview is typically more relaxed and focuses on behavioral questions, such as how you handle difficult situations and your approach to teamwork and communication. The goal here is to gauge your interpersonal skills and how you would fit within the team dynamics at Marsh.

4. Technical Interview

Candidates who progress to this stage will participate in a technical interview, which may involve discussions about your project management experience, familiarity with IT systems, and your ability to translate technical requirements into business solutions. This interview often includes scenario-based questions to evaluate your analytical and problem-solving skills.

5. Final Interview

The final interview usually involves meeting with senior management or team leads. This round may include a mix of personal and professional questions, focusing on your long-term goals and how they align with the company's objectives. You may also be asked to discuss specific projects you've worked on and how you approached challenges within those projects.

Throughout the process, candidates are encouraged to demonstrate their understanding of project management methodologies and their ability to communicate effectively with both technical and non-technical stakeholders.

As you prepare for your interview, consider the types of questions that may arise, particularly those that explore your past experiences and how they relate to the responsibilities of a Business Analyst at Marsh.

In this section, we’ll review the various interview questions that might be asked during a Business Analyst interview at Marsh. The interview process will likely focus on your analytical skills, project management experience, and ability to communicate effectively with stakeholders. Be prepared to discuss your past experiences and how they relate to the responsibilities outlined in the job description.

Experience and Background

1. Why do you want to work for Marsh?

This question assesses your motivation and alignment with the company’s values and culture.

How to Answer

Express your admiration for Marsh’s commitment to employee development and its award-winning culture. Highlight how your personal values align with the company’s mission.

Example

“I am drawn to Marsh because of its reputation for fostering a collaborative and inclusive work environment. I appreciate the emphasis on professional development and the opportunity to contribute to meaningful projects that impact clients positively.”

2. Describe a difficult situation you faced in a previous role and how you overcame it.

This question evaluates your problem-solving skills and resilience.

How to Answer

Choose a specific example that demonstrates your ability to navigate challenges. Focus on the actions you took and the positive outcome that resulted.

Example

“In my previous role, we faced a significant delay in a project due to unforeseen technical issues. I organized a series of meetings with the technical team to identify the root cause and worked collaboratively to develop a revised timeline. By maintaining open communication with stakeholders, we were able to deliver the project successfully, albeit later than planned.”

3. How do you prioritize tasks when managing multiple projects?

This question assesses your project management skills and ability to handle competing priorities.

How to Answer

Discuss your approach to prioritization, including any tools or methodologies you use to stay organized and focused.

Example

“I prioritize tasks by assessing their urgency and impact on project goals. I use project management tools like Smartsheet to track progress and deadlines, allowing me to allocate resources effectively and ensure that critical tasks are completed on time.”

Project Management

4. Can you describe your experience with project management methodologies, such as Agile or Waterfall?

This question gauges your familiarity with different project management frameworks.

How to Answer

Provide a brief overview of your experience with these methodologies, including specific projects where you applied them.

Example

“I have extensive experience with both Agile and Waterfall methodologies. In my last project, I led a team using Agile principles, which allowed us to adapt quickly to changing requirements and deliver incremental updates. This approach significantly improved our responsiveness to client feedback.”

5. How do you ensure effective communication with stakeholders throughout a project?

This question evaluates your communication skills and stakeholder management.

How to Answer

Discuss your strategies for keeping stakeholders informed and engaged, including regular updates and feedback loops.

Example

“I ensure effective communication by scheduling regular status meetings and providing detailed progress reports. I also encourage feedback from stakeholders to address any concerns promptly, which helps maintain alignment and fosters a collaborative environment.”

Analytical Skills

6. Describe a time when you identified a process inefficiency and how you addressed it.

This question assesses your analytical thinking and problem-solving abilities.

How to Answer

Share a specific example where you recognized an inefficiency, the steps you took to analyze it, and the solution you implemented.

Example

“In a previous role, I noticed that our reporting process was taking too long due to manual data entry. I conducted a thorough analysis and proposed automating the data collection process using a new software tool. This change reduced reporting time by 50% and allowed the team to focus on more strategic tasks.”

7. How do you approach gathering and analyzing business requirements?

This question evaluates your ability to understand and document stakeholder needs.

How to Answer

Explain your process for engaging with stakeholders, gathering requirements, and ensuring they align with business objectives.

Example

“I approach gathering business requirements by conducting interviews and workshops with stakeholders to understand their needs. I then document these requirements clearly and validate them with the stakeholders to ensure alignment with the overall business objectives.”

Change Management

8. How do you handle resistance to change from team members or stakeholders?

This question assesses your change management skills and ability to influence others.

How to Answer

Discuss your strategies for addressing resistance, including communication and engagement techniques.

Example

“When facing resistance to change, I focus on understanding the concerns of team members. I engage them in discussions to explain the benefits of the change and how it aligns with our goals. By involving them in the process and addressing their concerns, I can often turn resistance into support.”

9. Can you provide an example of a successful change management initiative you led?

This question evaluates your experience with implementing change effectively.

How to Answer

Share a specific example of a change initiative, the steps you took, and the outcomes achieved.

Example

“I led a change management initiative to implement a new project management tool across our department. I developed training materials and conducted workshops to ensure everyone was comfortable with the new system. As a result, we saw a 30% increase in project tracking efficiency within the first quarter of implementation.”