JLL Business Analyst Interview Questions + Guide in 2025

JLL is a global leader in real estate services, dedicated to shaping a brighter future through innovative solutions and technology.

As a Business Analyst at JLL, you will play a critical role in enhancing and maintaining data-driven solutions to support strategic portfolio planning and workplace initiatives. Your key responsibilities will include collaborating with stakeholders to gather and analyze data, developing effective reporting and visualization tools, and conducting statistical analyses to identify trends and insights. You will leverage your expertise in corporate real estate and emerging workplace trends to provide recommendations that align with long-term business objectives. Strong proficiency in data analysis tools such as Excel and SQL, along with excellent communication skills to present complex data to non-technical audiences, are essential for success in this role. The ideal candidate is someone who is detail-oriented, organized, and able to thrive in a fast-paced environment, embodying JLL's values of collaboration, innovation, and client focus.

This guide will help you prepare for your interview by providing insights into the skills and competencies that JLL values, as well as the types of questions you may encounter during the interview process. By understanding the expectations and focusing on key areas, you’ll be well-equipped to showcase your fit for the role and the company’s culture.

The interview process for a Business Analyst role at JLL is structured and involves multiple stages to ensure a comprehensive evaluation of candidates.

1. Initial Screening

The process typically begins with an initial phone screening conducted by a recruiter. This conversation lasts about 30 minutes and focuses on your resume, relevant experiences, and understanding of the role. The recruiter will assess your fit for the company culture and your basic qualifications, including your proficiency in data analysis tools and your understanding of business processes.

2. Technical Interview

Following the initial screening, candidates usually participate in a technical interview. This may be conducted via video call and involves discussions around specific technical skills, such as Excel, SQL, and data visualization tools like Tableau or Power BI. You may be asked to solve real-time problems or case studies that reflect the type of work you would be doing in the role. Expect questions that assess your analytical thinking and problem-solving abilities, as well as your understanding of data governance and management principles.

3. Behavioral Interview

The next step often includes a behavioral interview, where you will meet with one or more team members. This round focuses on your past experiences and how they relate to the competencies required for the role. You may be asked to describe situations where you demonstrated skills such as project management, stakeholder communication, and teamwork. The interviewers will be looking for evidence of your ability to drive change and inspire others, as well as your capacity to manage multiple priorities in a fast-paced environment.

4. Final Interview

In some cases, a final interview may be conducted with senior management or cross-functional team members. This round is typically more informal and may involve discussions about your long-term career goals and how they align with JLL's objectives. You might also be asked to present a case study or a project you have worked on, showcasing your analytical skills and strategic thinking.

5. Follow-Up and Offer

After the interviews, candidates can expect a follow-up from the HR team regarding the outcome. The timeline for feedback can vary, but it is common for candidates to wait a couple of weeks for a decision. If selected, you will receive a verbal offer followed by a formal written offer, which may take additional time to process due to corporate approvals.

As you prepare for your interview, consider the types of questions that may arise in each of these stages.

Here are some tips to help you excel in your interview.

Understand the Company Culture

JLL has a corporate approach that emphasizes professionalism and respect. Familiarize yourself with their values and mission, particularly their commitment to shaping a brighter future in real estate. This understanding will help you align your responses with the company’s ethos and demonstrate that you are a good cultural fit. Be prepared to discuss how your personal values resonate with JLL’s goals.

Prepare for Technical Questions

Expect detailed technical questions, especially regarding your proficiency in Excel and data analysis tools. Brush up on your knowledge of data governance, data profiling, and the specific functions within Excel that are relevant to data analysis. Be ready to explain your experience with data visualization tools like Tableau or Power BI, as well as your understanding of statistical analysis and data mining techniques.

Showcase Your Problem-Solving Skills

During the interview, you may be asked to solve specific problems or case studies. Practice articulating your thought process clearly and logically. Use the STAR (Situation, Task, Action, Result) method to structure your responses, ensuring you highlight your analytical skills and how you approach complex challenges. This will demonstrate your ability to think critically and provide data-driven recommendations.

Be Ready for Behavioral Questions

JLL values candidates who can demonstrate strong communication and collaboration skills. Prepare for behavioral questions that assess your ability to work in a team, manage multiple projects, and drive results. Reflect on past experiences where you successfully navigated challenges or contributed to team success, and be ready to share these stories.

Follow Up Professionally

After your interview, it’s essential to follow up with a thank-you email to express your appreciation for the opportunity. This not only shows your professionalism but also reinforces your interest in the position. If you experience delays in communication post-interview, don’t hesitate to reach out politely for updates, as this reflects your proactive nature.

Emphasize Your Client Relationship Management Skills

Given the role's focus on client relationships, be prepared to discuss your experience in managing stakeholder expectations and building rapport. Highlight any relevant experiences where you successfully collaborated with clients or cross-functional teams to achieve common goals. This will demonstrate your ability to thrive in a client-centric environment.

Stay Informed on Industry Trends

JLL is committed to innovation and staying ahead of industry trends. Show your enthusiasm for the field by discussing recent developments in corporate real estate, workplace strategies, or data analytics. This will not only showcase your knowledge but also your passion for the industry, making you a more compelling candidate.

By following these tips, you can present yourself as a well-prepared, knowledgeable, and culturally aligned candidate for the Business Analyst role at JLL. Good luck!

In this section, we’ll review the various interview questions that might be asked during a Business Analyst interview at JLL. The interview process will likely focus on your analytical skills, understanding of data management, and ability to communicate complex information effectively. Be prepared to demonstrate your knowledge of data analysis tools, business processes, and your ability to work collaboratively with stakeholders.

Experience and Background

1. Can you describe your experience with data analysis tools and how you have used them in previous roles?

This question aims to assess your familiarity with the tools that are essential for the role, such as Excel, SQL, and visualization software.

How to Answer

Discuss specific tools you have used, the context in which you applied them, and the outcomes of your analyses. Highlight any projects where your data analysis led to significant business decisions or improvements.

Example

“In my previous role, I extensively used Excel for data manipulation and SQL for querying databases. For instance, I developed a dashboard in Tableau that visualized key performance indicators for our sales team, which helped identify trends and improve our sales strategy by 15%.”

Data Management and Governance

2. How do you ensure data quality and integrity in your analyses?

This question evaluates your understanding of data governance and your approach to maintaining high data standards.

How to Answer

Explain your methods for data validation, cleaning, and monitoring. Mention any specific metrics or processes you have implemented to track data quality.

Example

“I implement a rigorous data profiling process where I check for inconsistencies and missing values before analysis. I also create dashboards to monitor data quality metrics, which allows me to quickly identify and address any issues that arise.”

Problem-Solving and Analytical Thinking

3. Describe a complex problem you faced in your previous role and how you approached solving it.

This question assesses your critical thinking and problem-solving skills.

How to Answer

Outline the problem, your analysis process, the solution you proposed, and the results. Use the STAR method (Situation, Task, Action, Result) to structure your response.

Example

“In my last position, we faced a significant drop in customer satisfaction scores. I conducted a root cause analysis using customer feedback data and identified key areas for improvement. By implementing targeted changes in our service delivery, we were able to increase satisfaction scores by 20% within three months.”

Stakeholder Collaboration

4. How do you gather requirements from stakeholders who may not be familiar with data analysis?

This question evaluates your communication skills and ability to work with non-technical stakeholders.

How to Answer

Discuss your approach to engaging with stakeholders, including how you simplify complex concepts and ensure their needs are understood.

Example

“I use a collaborative approach by conducting workshops where I encourage stakeholders to share their needs and expectations. I often use visual aids and examples to explain data concepts, ensuring everyone is on the same page and feels comfortable contributing.”

Industry Knowledge

5. What trends do you see impacting the real estate industry, and how should companies adapt?

This question tests your knowledge of the industry and your ability to think strategically.

How to Answer

Discuss current trends in real estate, such as remote work, sustainability, or technology integration, and suggest how companies can leverage these trends for growth.

Example

“I believe the shift towards hybrid work models will continue to impact real estate demand. Companies should invest in flexible workspace solutions and utilize data analytics to optimize their portfolios based on changing employee needs and preferences.”