Job Description: POSITION: Professional-Software Engineer JOB Location: 12150 Research Pkwy, Orlando, FL 32826 Duties: Provide 24/7 problem and incident management, Root Cause Analysis (RCA) assessments and governance, functional triage, customer impact assessments and Major Launch Event Support for Consumer Account Management. Support websites and mobile apps. Drive adoption of Site Reliability Engineering (SRE) within the SPT Operations by moving from a traditional Ops reporting and tracking focus to a DevOps focus. Establish an Operations intake model for production defects and issues reported by stakeholders including Business, Product and leadership. Take part in interfacing with external teams, including the Iconic Launch Command Center, for heightened support of SPT defect and incident triage. Drive RCA and resolution of Sev 1-4 Production defects/issues, in close coordination with GTOC, Digital Product Delivery (PO/PM, Dev, QA), Tier 1/Tier 2 Engineers, Infrastructure, Network, Chief Security Office, and 3rd-Party vendors. Represent SPT Application defect triage and status with external organizations including Iconic Launch Command Center for Major Launch Events. Drive Root Cause Analysis (RCA) for production incidents and RCA governance. Establish production quality/reliability Service Level Objectives (SLOs) for product teams, as well as ongoing tracking, reporting, and follow-ups to ensure Product teams are meeting Quality SLOs. Develop and operate customer-facing systems. Build web applications using HTML5, CSS3, and Javascript. Work with front-end frameworks: React and Angular. ELK (ElasticSearch) to trace session logs and investigate service failure. Evaluate customer experience on Quantum Metrics (QM) and Tealeaf. Use SQL to query various internal databases. Perform incident management and Problem management and use the Root Cause Analysis methodology for effective defect management. Utilize Salesforce and Mulesoft Integration Platform. Work with server-side rendering technologies and architectures to identify the issue and provide solutions. Utilize business intelligence (BI)/ analytics platforms to absorb and analyze data for trends and patterns. Conduct Site Reliability Engineering (SRE). Utilize IT Infrastructure Library (ITIL). Collaborate with scrum (product) teams and propose tech enablers to improve customer experience and application performance. Work with Agile frameworks. Utilize the following technology and software: C/C++, Oracle DB, SQL, Unix, XML, Quantum Metrics, Tealeaf, Salesforce, DynaTrace, ELK (Elastic Search), Splunk, Adobe Analytics, Power BI, Postman/ SoapUI, XML Spy, Tableau, Jira Align, HP ALM, PagerDuty. REQUIREMENTS: Requires a Bachelor's degree, or foreign equivalent degree, in Systems Engineering and Management, Computer Engineering, or Information Technology and three (3) years of experience in the job offered or three (3) years of experience in a related occupation developing and operating customer-facing systems; building web applications using HTML5, CSS3 and Javascript; performing incident management and Problem management and using the Root Cause Analysis methodology for effective defect management; working with front-end frameworks: React and Angular; working with server-side rendering technologies and architectures to identify the issue and provide solutions; conducting Site Reliability Engineering (SRE); utilizing IT Infrastructure Library (ITIL); working with Agile frameworks; and utilizing the following technology and software: C/C++, Oracle DB, SQL, Unix, XML, Quantum Metrics, Tealeaf, Salesforce, DynaTrace, ELK (Elastic Search), Splunk, Adobe Analytics, Power BI, Postman/ SoapUI, XML Spy, Tableau, Jira Align, HP ALM, PagerDuty. Our Professional-Software Engineers earn between $135,850 - $175,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Orlando, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

**Job Description:** POSITION: Senior-Big Data Engineer LOCATION: 208 S. Akard St., Dallas TX 75202 (& various unanticipated locations throughout the US; may work from home) DUTIES: AT&T Services, Inc., is seeking a Senior-Big Data Engineer in Dallas, TX (& various unanticipated locations throughout the US; may work from home) to Collaborate with critical stakeholders to understand business needs, priority, and the quality of services to be created or enhanced. Drive solution to be compliant with Target State Architecture. Drive enhancements to Target State Architecture to meet future business needs. Responsible for discovering and identifying any bottleneck gaps such as manual flows that can hinder the services or impact cycle time or cost and resolve them early during the solution, design, and construction phase. Drive research and standardization of platform components that can make up the building blocks from which AT&T will build applications and services. Ensure applications and services are leveraging building blocks whenever possible. Ensure integration of nonfunctional requirements such as security, scalability, resiliency, and performance in all solutions. Define and design functional, technical, performance, and reliability solutions in line with client inferred requirements. Solve complex performance issues. Create massive distributed systems. Create integrated solutions between legacy and target state solutions. Create vendor guidelines and best practices. Utilize SOA applications and cloud-based services: Azure. Work with Cloudera HDF NiFi/ADF, Ambari, Nifi, Kafka, Ranger, and Kubernetes/Docker. Utilize web services, API, REST and RPC. Utilize SQL, NoSQL and Postgres. Utilize open-source technology, software development and system engineering: ElasticSearch. Utilize Python, Ruby, and Perl. REQUIREMENTS: Requires a Bachelors degree, or foreign equivalent degree, in Information Technology or Computer Science and 5 years of progressive, post-baccalaureate experience in the job offered or 5 years of progressive, post-baccalaureate experience in a related occupation utilizing SOA applications and cloud-based services: Azure; working with Cloudera HDF NiFi/ADF, Ambari, Nifi, Kafka, Ranger, and Kubernetes/Docker; utilizing web services, API, REST and RPC; utilizing SQL, NoSQL and Postgres; utilizing open-source technology, software development and system engineering: ElasticSearch; and utilizing Python, Ruby, and Perl. Our Senior-Big Data Engineers earn between $152,500 - $231,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone **Weekly Hours:** 40 **Time Type:** Regular **Location:** Dallas, Texas It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

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