Job Description

At Ford Motor Company, we believe freedom of movement drives human progress. Unique challenges require the problem-solving skills of a diverse range of individuals. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.

As a key member of our Enterprise Technology group, you'll play a critical part in shaping the future of mobility.

As a Dynamics 365 software developer on the Global Contact Center program, the ideal candidate will enjoy solving complex problems, have strong interpersonal skills, and a desire for continuous improvement. The developer will be a member of Ford's Channel team. This team supports the Omnichannel experiences used by our agents and dealers to communicate with our customers. The software developer will enhance and support the tools and technologies our customers use to connect with Ford.

You will help us deliver and maintain channels such as Live Chat, Messaging, SMS, Voice, Apple Messages for Business, Google Business Messages, WhatsApp, and more

Responsibilities

Configure Omnichannel flows and experiences for Chat, SMS, Voice, and more
Develop, test, and deploy enhancements to existing code to improve and/or maintain Dynamics 365
Work with business users to identify needs and apply or propose appropriate technical solutions using Microsoft Dynamics 365
Create, implement, and maintain technical documentation for Dynamics 365
Diagnose and triage technical errors, data issues, and performance challenges
Proactively provide feedback throughout the Agile journey, seeking for continuous process improvement

Qualifications

Strong experience with C# and JavaScript
Strong experience with Microsoft Dynamics 365 (Customer Service Workspace)
Experience with Microsoft Omnichannel for Customer Service
Knowledge of code version control and branching
Excellent English writing and verbal skills
Experience with Power Apps, Canvas Apps, and Microsoft Azure is a plus
Experience with Test-driven development is a plus

What you'll receive in return:

As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings, and stock investment plans, incentive compensation, and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship may be available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.

For information on Ford's salary and benefits, please visit:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-2.pdf

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