What you can expect We are looking for a Senior Product Manager who will be working on Zoom Docs.About The Team Zoom introduces Zoom Docs, an expanded platform for next-generation flexible collaboration. We are looking for a Senior Product Manager who will be working on Zoom Docs. This is a central role on a new product to explore green field opportunities, building exciting new features to establish Zoom's presence as a leader in document authoring and collaboration capabilities, modern collaboration tools, and a next-gen workspace built from the ground up with AI.Responsibilities<ul><li>Discovering and working on Zoom Docs to help unlock massive value for end-users, managing the product life cycle, from discovery to prioritization to execution.</li><li>Working strategy for high-growth opportunities and building new products iteratively.</li><li>Representing the voice of the customer for a variety of segments and persona to build capabilities targeting specific use cases.</li><li>Managing stakeholders and coordinating efforts throughout the business to balance level-of-effort, risk, and opportunity size to prioritize product portfolio.</li><li>Determining end-user value, using an experimental method to disconfirm or confirm hypotheses about product and feature value.</li><li>Driving and influencing essential decisions to build a culture where machine learning is considered upfront in design, engineering, and marketing.</li></ul>What we’re looking for<ul><li>10+ years of product management experience.</li><li>Experience working in a fast paced SaaS or technology company.</li><li>Excellent presentation and communication skills.</li><li>Experience using data to inform business decisions.</li><li>Experience navigating both growth and integrations.</li><li>Experience with SaaS collaboration / Business Applications.</li><li>Experience with cross-functional collaboration across various organizational levels.</li></ul>Minimum Salary Range or On Target Earnings: $140,400.00 Maximum: $324,500.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.Anticipated Position Close Date: 09/04/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.Our Commitment We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer.
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<div>At Zoom, we are trying to disrupt the Contact Center industry with our innovative and holistic solution.We are seeking a highly skilled and motivated Product Manager to join our Contact Center team to drive Contact Center Analytics and Reports for our customers. You will play a critical role in shaping the strategic direction and execution of analytics and reporting within the contact center domain.<h3>About This Role</h3>As a Sr. Product Manager, you are a self-starter, curious and resourceful. You will play a critical role in advancing Contact Center Analytics and Reports to the next level and differentiate our analytics capability by leveraging the latest technologies. Beyond data analytics and reporting, you will build features to provide clear, relevant, and specific recommendations to allow customers to understand the implications of the information and determine the appropriate course of action to drive tangible outcomes and improve operational efficiency. You are passionate about data and detail-oriented, and understand how to present data in a compelling but intuitive manner.<h3>Responsibilities</h3><ol><li>Lead the strategy and execution of delivering data-driven and actionable analytics and intelligence to our customers; develop and maintain a roadmap in your area of responsibility; manage internal and external stakeholder communications and expectations.</li><li>Lead end-to-end product development efforts, from product discovery to post-launch; collaborate with engineering, design, and product marketing to define requirements and product success metrics, deliver features, and drive go-to-market.</li><li>Perform relevant market research, product research, feature research, competitor research, and more.</li><li>Collaborate with feature teams to derive business intelligence from data captured in the contact center system for different product feature areas.</li><li>Conduct research to identify emerging trends and technologies in the contact center industry; lead user research, market analysis, and competitive analysis to guide product development.</li><li>Partner with engineering to drive the right technology to ensure performance and scalability of reporting services within the Contact Center product suite.</li></ol><h3>Requirements</h3><ol><li>Bachelor’s degree (Computer Science, Data Science or related field).</li><li>5+ Years of experience as analytics product manager for highly complex B2B SaaS based applications and services, preferably in CCaaS and/or UCaaS industry.</li><li>Experience as a Product Manager with a focus on user experience and user-centric design.</li><li>Ability to crystallize vague concepts into concise plans.</li><li>Understanding that speed is everything but prioritizing the right thing is equally important.</li><li>Entrepreneurial mindset with a passion for innovation and staying ahead of industry trends.</li><li>Strong communication and interpersonal skills, with the ability to influence stakeholders and build strong relationships.</li></ol><h3>Preferred Qualifications</h3><ol><li>Basic knowledge of AI/ML technologies, frameworks, and methodologies.</li></ol><h3>Salary Range or On Target Earnings:</h3>$133,500.00 - $233,600.00In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.Information about Zoom’s benefits is on our careers page here.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locations.<h3>About Us</h3>Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.</div>
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As a Senior Product Manager at Zoom, you will own Zoom’s activity center and Team Chat notification system. You will expand to other collaboration areas within Zoom Team Chat, driving the strategy and roadmap for these critical features. You will work with large enterprise customers, build client-facing features, and ensure a seamless, delightful user experience across desktop and mobile platforms. Collaborating closely with engineering, business owners, and customers, you will translate goals into clear product specifications and deliver world-class enterprise-grade features for Zoom Team Chat.About the TeamYou will be part of a dynamic product management team responsible for shaping the future of Zoom’s messaging and collaboration products. The team focuses on enhancing user engagement through advanced notification systems and creating a unified experience across products and devices. You will collaborate with cross-functional teams, gathering insights from customers and stakeholders while driving the delivery of innovative features that delight Zoom users.Responsibilities:<ol><li>Drive strategy and roadmap for Zoom’s activity center and Team Chat notification system.</li><li>Define and develop advanced enterprise-grade features for Zoom desktop and mobile client applications.</li><li>Connect with customers to understand their goals and needs, translating them into specifications.</li><li>Work with feature management tools such as Jira, Confluence, and Product Board.</li><li>Define product requirements and collaborate with the User Experience team to design product experiences.</li><li>Create a world-class User Experience that delights users.</li><li>Evangelize the product and vision to customers of all sizes, from single proprietors to Fortune 100 executives.</li><li>Maintain a high-level understanding of software architecture with a technical background.</li></ol>What we’re looking for:<ol><li>5+ years of Product Management experience in SaaS based Enterprise focused organization.</li><li>Quick learner with passion and resilience who is comfortable in an evolving environment where the process is fluid and creative solutions are the norm.</li><li>Experience in building notification systems that drive engagement in collaboration and messaging products.</li><li>Experience creating technical product and design documents.</li><li>Experience building applications for Windows, MacOS, iOS, and Android.</li><li>Understand UX/UI sensibility - you understand when having a few pixels offset could determine success or failure.</li><li>Proven record of managing and successfully delivering new products and features.</li><li>Recognize that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quickly.</li></ol>Salary Range or On Target Earnings:Minimum: $94,600.00Maximum: $218,700.00In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date: 09/27/24Ways of Working:Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits:As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="#">Learn</a> for more information.About Us:Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our Commitment:We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form <a href="#">here</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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Product Manager Zoom Video Communications Jobs

Senior Product Manager Zoom Chat
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Sr Product Manager Contact Center Analytics
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Senior Product Manager Zoom Chat
September 28, 2024

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Product Manager Zoom Video Communications Jobs

Senior Product Manager Zoom ChatOctober 11, 2024

Sr Product Manager Contact Center AnalyticsOctober 5, 2024

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Senior Product Manager Zoom DocsSeptember 28, 2024

Sr Product Manager Contact Center AnalyticsSeptember 28, 2024

Senior Product Manager Zoom ChatSeptember 28, 2024