When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. What you'll be doing... As Product Development Manager, you will support all international strategy for wireless and above the network products for Verizon Partner Solutions (VPS), the wholesale resale channel. You will be responsible for building awareness and managing relationships with VPS Global Sales and other stakeholders in GPS, GNT, PMO, Finance, Legal, Operations & Marcom. Supporting Product Knowledge Bank (PKB) documentation and analysis, outcome identification, solution design and feasibility, product, business and go-to-market strategy for International VPS Sales. Solutions and outcomes will leverage Verizon's 4G/5G networks, Cyber Security portfolio, Verizon platform solutions, Data Center and Colocation services and core capabilities to power orchestration and better business outcomes for the resale channel. This position plays a vital role in assisting with establishing, qualifying, and supporting product strategy, sales and solutioning opportunities for VPS International Sales and also creating new solutions leveraging Verizon's assets and intellectual property. Responsibilities include, but are not limited to the following...
Establishing and managing relationships with VPS International Sales, resale partners and other stakeholders. Identifying, documenting and analyzing partner/customer insights for trends, repeatability and scale. Supporting to document, build and scale VPS outcomes which deliver transformational revenue growth and product leadership. Establishing and executing the strategy for VPS capabilities and business opportunities across the diverse technology legacy businesses and determining linkage for growth with new emerging wireless FWA, IoT & Platform services. Facilitating communication across Global VPS Sales by participating in all-hands and sub-department knowledge-share meetings and collaboration, working closely with VPS head of international sales. Participating in the opportunity discovery process to identify and document business and technical requirements during the awareness, discovery, feasibility and solutioning phases of the product and solution development lifecycle. Assisting the Solution Architecture, Delivery and Support teams in the continued documentation of customer insights and project support throughout the customer relationship. What we're looking for... You'll need to have:
Bachelor's degree or four or more years of work experience Six or more years of relevant work experience Understanding of Cloud-based Internet of Things (IoT)Platforms & M2M communications Understanding of Global M2M/IoT roaming services/ecosystem Understanding of Verizon core capabilities from Wireline, Wireless, Security & DC/Colo Experience working with large MNOs, MVNOs, OEMs, SIs & Resellers Ability to travel up to 50% of the time. Even better if you have one or more of the following:
Experience identifying, documenting and articulating the business and technical requirements of a prospective customer during the full solution cycle - awareness, discovery, feasibility and solutioning lifecycle Experience communicating software & network solutions to address prospect's requirements through compelling presentation (written, oral and product demonstrations) of the applications and proposed solutions Experience public speaking Experience with Video Management Software, Video Analytics and Sensors Understanding of underlying sensor components such as data ingestion, camera technology, AI, ML, DL big data & Blockchain. Experience evangelizing technology innovation with leaders at large tech & telecom companies If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours
40 Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. What you'll be doing: The Experience Products group in the Customer Experience Organization is looking for an experienced & high-energy Product Manager with strong business and technical acumen to support the delivery of a variety of high-profile capabilities and solutions to support Device Payment/ Financing and Billing capabilities for Verizon customers while providing frictionless experiences. The mission of the team is to deliver exceptional value to Verizon customers every time they buy a device and pay their bill. This is a fast-growing and exciting area for Verizon and as Product Manager, you will have the opportunity to make an immediate impact, delivering substantial improvements to the customer experience and shaping the future of device financing. You will be working in an Agile environment with other Product Owners and Engineering teams to strategically prioritize the roadmap & backlog, develop user stories, and collaborate across stakeholders to deliver on product initiatives. You will lead a cross-functional team that is focused on designing, building, and implementing best in class program enhancements. These new strategic capabilities require close collaboration with colleagues across products, Rep & Digital Channels, Customer Experience, User Experience, Marketing, Legal, Loyalty Rewards, Card Benefits, Reporting & Analytics, and Operations. Responsibilities:
Identify, research, design and launch new features to support the Device Financing program Overseeing the creation of necessary logic within Sales, Billing and Account Management flows across various channels of engagement including but not limited to digital, retail, indirect, telesales, chatbot etc. Working with partners from around the business to gather project scope, prioritize strategic initiatives and define delivery requirements Managing all aspects of several projects from inception until implementation to ensure successful completion; This can include but not limited to user experience testing, production validation, escalations, developing timelines and action plans to mitigate potential risks Monitoring pre and post deployment of new features and services and iterate as needed Identify, understand and resolve issues that may impact critical project deliverables and milestones Partnering with key stakeholders for launch, marketing and channel plans that maximize program success Prioritizing roadmap and determine any trade-offs, as needed Strong written and verbal communication skills, being able to communicate at a technical or summary level depending on target audience An ability to facilitate meetings with internal and external stakeholders with peer, architects, business stakeholders, and engineers What we're looking for... You are naturally curious about what people need and want and not afraid to ask questions in the pursuit to find the best possible solution. You enjoy digging through data for insight into opportunities for how we can help our consumers work, play and connect in new and better ways. You have a knack for building positive relationships with internal and external partners and are a natural communicator. You'll need to have:
Bachelor's degree or four or more years of work experience. Six or more years of relevant work experience. Even better if you have one or more of the following:
Knowledge of the Device Financing program Proven ability to assess the relevance and adoption of the features and benefits of the financial services, identify new ones and bring them to market in collaboration with IT, operations, finance and business teams Juggled multiple priorities to meet deadlines in a dynamic environment Experience working in software development lifecycle, specifically partnering directly with development teams in an agile format to produce application capabilities required by the business Good understanding of UI frameworks and API Integration Project Management Experience and/or PMP Certification If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours
40 Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. Verizon continues to pave the way towards an industry-leading customer-centric strategy and is focused on rapidly evolving our business for a digital-first future. We are seeking strategic thinkers, thought leaders, and highly motivated risk takers who are not afraid to innovate around our customer's needs, drive business objectives and maximize technology capabilities towards re-defining the path of a Fortune 15 company in the digital age. What you'll be doing: The e-commerce product manager will be responsible for identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve the digital experience for customers. You will be responsible for driving digital sales growth by converting business prospects via digital. You will ensure tight linkage between cross functional teams and business owners to define sales initiatives in partnership with the optimization of our funnel and the ecommerce APIs across marketplace platforms. You must also ensure highly effective and mutually-rewarding customer and stakeholder relationships, and effectively communicate project and/or issue status to Verizon key stakeholders and executives. You must be an action oriented, results driven professional with a history of achievement operating in a fast paced environment. Key Responsibilities:
Build and manage repeatable ecommerce ordering experiences. Manage the Digital e-commerce funnel for Verizon, with a focus on new customer acquisition for small & medium businesses. Deliver improved margins through lower costs of acquisition, higher revenue at the point of sale and accretion over the customer tenure through upgrades and retention while reducing the cost to serve. Build new features and optimize digital capabilities that drive recurring revenue through the positioning of the Verizon Business eCommerce sales flow. Track product performance and metrics: Monitor KPIs to measure success and identify areas for improvement. Partner with cross functional teams during the development and implementation of key digital solutions that cross multiple channels, including demand generation partners. Oversee multiple, simultaneous digital/technical work streams, liaising with other teams for planning, knowledge management and standards development that can support scalability and efficiency. Drives continual evolution and enhancement of the digital customer experience. Drive the product vision and support the build of product roadmaps. Communicate effectively with stakeholders: Clearly articulate product roadmap and progress to various stakeholders. Partner with internal and external stakeholders (CMO, Sourcing, Ops Support, IT, Device Marketing, Legal, Compliance, Vendors and Agencies) teams to maximize channel performance. What we're looking for... You'll need to have:
Bachelor's degree or four or more of work experience. Six years or more of relevant experience. One or more years of experience in building Digital Channel experiences. Four or more years of experience in product management or digital. Knowledge on the use of A/B testing to optimize digital experiences. Experience with Product Development/Management tools (Jira / Confluence). Even better if you have one or more of the following:
Experience working in a large company where implementing change requires efficient communication and dynamic thinking. Strong analytical skills, with the ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues. Experience defining and driving the vision of experience programs and/or partnership based programs. Experience working with credit and risk profiles. Knowledge of consumer behavior and industry best practices around consumer-driven experiences. Empathetic and excellent at building strong relationships with a diverse set of customers and stakeholders from across the business. Ability to influence without authority. Demonstrated ability to think independently, strong collaboration and partnership skills, and attention to detail with executive level presentation experience. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours
40 Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $130,000.00 and $241,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
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