Senior Product Manager, Customer Service Core - Remote
Job Category: Product Management
Location: US - Connecticut - Remote | US - New Jersey - Remote | US - New York - Remote | US - New Hampshire - Remote | US - Georgia - Remote | US - Pennsylvania - Remote | US - Virginia - Remote | US - Maryland - Remote | US - Florida - Remote | US - North Carolina - Remote | US - DC - Remote | US - Rhode Island - Remote | US - Delaware - Remote | US - Maine - Remote | US - Ohio - Remote | US - South Carolina - Remote | US - Vermont - Remote | US - West Virginia - Remote | US - Massachusetts - Remote
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**Meet Our Team:**
The last couple of years have had a major impact on how consumers engage with brands. Digital first has become the norm, even for complex issues, and those engagements, both self-serve and assisted service are increasingly asynchronous, creating a challenging set of requirements for businesses where, in the assisted service use case, several agents need to touch a single interaction between initiation and resolution.
That’s a challenging set of expectations to meet. That’s where you come in.
The team that you will be joining is focused on solving those complex and often competing demands, and Pega is recognized as a market leader in this space. You will be the catalyst and focal point guiding a talented engineering team building differentiated products enabling Pega customers to serve their end-customers effectively and efficiently. In a short window of time, you will be working with a range of technologies that span all elements of customer engagement; weaving AI adaptive and predictive decisioning, natural language understanding, robotic desktop and process automation and knowledge in order to provide compelling self and assisted service experiences across multiple channels of engagement. Your ability to work across product areas and release based assignments is key. If you like variety in terms of product responsibility, and don’t want to be specialized and pigeon-holed to one specific product ownership role, then this is the role for you.
**Picture Yourself at Pega:**
Pega is changing the way the world builds software. In this role, you’ll help us define and deliver the next generation of Pega’s Customer Service product and help deliver more engaging and impactful customer experiences, while increasing the ability for customer facing functions to collaborate and get work done. This is your chance to get hands-on with leading-edge technology at a business, solving urgent, pervasive problems for some of the world’s most recognized and valued brands.
**What You'll Do at Pega:**
+ You’ll use your imagination and creativity to identify solutions to pervasive customer needs and build features that are differentiated and compelling.
+ Review and adopt technologies from Pega’s platform team that help you accelerate your roadmap.
+ You’ll interact and influence key decision makers in the business to buy into your vision.
+ Manage the priorities of one or more on-shore or off-shore engineering teams to implement your roadmap.
+ You’ll collaborate with other parts of the business (documentation, training, services, solution consulting, other product managers) to build a strong business ecosystem around your product.
**Who You Are:**
+ You are a Product Manager who is passionate about customer engagement, has a critical eye for detail, and is obsessed about driving ‘consumer grade’ experiences – regardless of the persona you are building for. For you, ‘good enough’ isn’t good enough!
+ Empathetic and passionate about your products and the needs of customers/end-users
+ Looking to work within a culture that values urgency and teamwork in a collegiate and supportive environment.
+ An effective communicator who is organized, articulate, confident, and polished in front of customers and decision makers.
+ Enjoys making quick decisions under time pressure
**What You've Accomplished:**
+ 10+ years of experience with 3-5+ years of Product Management experience focused on customer engagement and/or Customer Service.
+ Agile/Scrum development methodology knowledge/experience (as a Product Owner)
+ Bachelor’s degree in Computer Science or similar field
+ Demonstrated success defining, launching and managing high quality ‘customer-grade’ applications
+ Experience in managing remote development teams is a plus
+ Consumer-facing mobile app ownership experience is a plus
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 17417
**Inclusion and Diversity -** _Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all..
As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accessibility – If you require accessibility assistance applying for open positions please contact.

Product Manager, Workforce Intelligence - Remote
Job Category: Product Management
Location: US - Connecticut - Remote | US - New Jersey - Remote | US - New York - Remote | US - Massachusetts - Remote | US - New Hampshire - Remote | US - Pennsylvania - Remote | US - Virginia - Remote | US - Florida - Remote | US - Maryland - Remote | US - North Carolina - Remote | US - Rhode Island - Remote | US - Texas - Remote | US - Delaware - Remote | US - Maine - Remote | US - Ohio - Remote | US - South Carolina - Remote | US - Vermont - Remote | US - West Virginia - Remote | US - Georgia - Remote
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**Meet Our Team:**
Helping clients improve their customer and employee experiences, while reducing their operating costs, is core to Pega’s strategy. Knowing where and how to make improvements is critical for success. Workforce Intelligence’s unique AI powered service identifies and prioritizes improvement opportunities for our clients and drives radiation of Pega products. We design, develop, deploy, support, and operate the Workforce Intelligence SaaS offering. Workforce Intelligence analyses employee desktop activity to surface actionable insights. These insights allow our clients to better manage their teams, drive out operational inefficiencies, and find opportunities to automate repetitive task occurring on the desktop. We use robots to collect and transmit the desktop activity to our cloud. AI is applied to determine the best opportunities for improvements. We offer specific recommendations to the business, which include automation opportunities, process improvements, technology refreshes, and coaching. These recommendations are typically solutioned through the sale, implementation, and radiation of Pega products like Intelligent Automation, Robotics, Customer Service, etc. We are on a mission to evolve beyond just providing insights, to automatically generated automations.
**Picture Yourself at Pega:**
Pega is changing the way the world builds software. In this role, you’ll help us define and deliver the next generation of Pega’s Workforce Intelligence product and deliver recommendations to our clients to enhance their business. This is your chance to get your hands on leading-edge technology solving urgent, pervasive problems for some of the world’s most recognized and valued brands.
**What You'll Do at Pega:**
**Scrum Product Owner responsibilities**
+ Work as a Product Owner as part of our Agile Scrum development methodology where you will partner with product development to communicate product requirements and determine viable development strategies, deliverables, and release dates
+ Work directly with Product Designers, and Engineers to assist in the design and development of new differentiated features while maintaining a rich product backlog for your product area.
**Competitive analysis & market research**
+ Apply research based on data, customers, and competition to facilitate rapid experimentation around new concepts and create a framework for prioritizing difficult product choices
+ Work with junior product managers and product analysts in driving research and evaluating innovative approaches to solving similar problems, remaining current on all relevant technologies
**Product evangelism**
+ Present currently available features and product strategy to customers, partners, industry analysts, and other company departments via speaking engagements, webinars and customer visits
**Coordination and Collaboration**
+ Coordinate with other product managers with the product area to execute on cohesive product vision
**Innovation, Strategy and Product Roadmap**
+ Work with Product area leaders in defining product vision and strategy.
+ Identify areas of innovation and work with product analysts, and associate product managers in driving the research of technology outside Pega that helps drive roadmap and strategy
**Enablement and collateral development**
+ Liaise with the Sales, Service, Support, Marketing, Product Development departments and help successfully complete all steps of the process in taking a products to market
**Who You Are:**
You are a Product Manager who is passionate about analytical software, the efficiencies of call centers and back offices, has a critical eye for detail, and is obsessed about driving ‘consumer grade’ experiences – regardless of the persona you are building for. For you, ‘good enough’ isn’t good enough!
+ You have some domain expertise in big data and/or analytics
+ Empathetic and passionate about your products and customers/end-users
+ Looking to work within a culture that values urgency and teamwork in a collegiate and supportive environment
+ An effective communicator who is organized, articulate, confident, and polished in front of customers and decision makers
+ Able to slice large features and functionalities into bite-sized chunks to get them built and delivered incrementally to our customers without losing momentum.
+ Have a strong appetite to get their hands dirty in the product
+ Very strong analytical skills who can think through optimal/configurable customer experiences
**What You've Accomplished:**
+ 5-8+ years of Product Management experience focused on analytics, call center, back office, or related product
+ Agile/Scrum development methodology knowledge/experience (as a Product Owner)
+ Bachelor’s degree in Computer Science or similar field
+ Demonstrated success defining, launching, and managing high quality ‘customer-grade’ applications
+ Experience in managing remote development teams and stakeholders
**Pega Offers You:**
+ Gartner and Forrester acclaimed technology leadership across our categories of products in a massive emerging market
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 17344
**Inclusion and Diversity -** _Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all..
As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accessibility – If you require accessibility assistance applying for open positions please contact.

Associate Product Manager, Content Authoring
Job Category: Product Management
Location: US - Connecticut - Remote | US - New Jersey - Remote | US - New York - Remote | US - Massachusetts - Remote | US - New Hampshire - Remote | US - Georgia - Remote | US - Virginia - Remote | US - Florida - Remote | US - Maryland - Remote | US - North Carolina - Remote | US - Delaware - Remote | US - Maine - Remote | US - South Carolina - Remote | US - Vermont - Remote | US - West Virginia - Remote | US - Massachusetts - Waltham
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**Meet Our Team:**
Pega is changing the way organizations engage with their customers by using advanced analytics and AI to deliver highly personalized and effective communications at the point of interaction across all inbound and outbound channels. Using our opinionated approach to Next-Best-Action, we enable true 1:1 customer engagement, better outcomes, and quick time to value for our customers. We are passionate about providing an intuitive experience when building, testing, and delivering personalized customer engagements for some of the world’s largest organizations that deliver immediate value to the business.
**Picture Yourself at Pega:**
You will be joining the 1:1 Customer Engagement Alliance and help us continue to build our marketing content authoring and Next-Best-Action capabilities. You will help extend our capabilities around treatment (email, SMS, push) authoring, validation, and testing. You will work closely with other product managers and stakeholders to understand customer needs, refine solutions, and help bring these new products and capabilities to market.
**What You'll Do at Pega:**
+ Help translate market needs, customer requests and strategic goals into clearly defined product vision and functional requirements
+ Work as a Product Manager as part of our Agile Scrum development methodology
+ Partner with product development to communicate product requirements and determine viable development strategies, deliverables, and release dates
+ Work directly with Product Designers, and Engineers to assist in the design and development of new differentiated features while maintaining a rich product backlog for your product area.
+ Work with Sales and Marketing organizations to ensure the business value of new product features are demonstrable with minimal configuration. Ensure teams have a deep understanding of new features, key differentiators
**Who You Are:**
The successful candidate will have experience in marketing operations and customer engagement management, some exposure to Product Management, and a basic understanding of software design. You are technically curious and able to learn how the Customer Decision Hub and the Pega platform works. You are looking to work within a culture that values urgency and teamwork in a collegial and supportive environment. You are motivated to learn about new technology, and willing to ask for help when you need it.
**What You've Accomplished:**
+ Bachelor's degree with a minimum of 6 years of overall experience, in which at least 2 years of Product Management exposure working on a modern digital customer focused application, and additionally with at least 2 years in a technical role and being hands on with software develoment
+ Thrive in a fast-paced, collaborative, team-oriented, and cross-functional environment
+ Willing and able to be hands on with the technology, you will be an expert at using the software you build
+ Experience communicating with sales teams, customers, prospects, analysts, and internal management
+ Analytical skills, attention to detail, and an overall “can-do” attitude
+ Solid understanding of basic software design principles, best practices, and dependencies
**Pega Offers You:**
A highly collaborative environment for designing and development of new ideas and features
An ever-changing business landscape that adapts, scales, and performs
A culture where employees engage deeply, own outcomes and lead from the front
Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 17315
**Inclusion and Diversity -** _Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all..
As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accessibility – If you require accessibility assistance applying for open positions please contact.

Product Manager Pegasystems Jobs

Senior Product Manager Customer Service Core Remote
November 24, 2023

Product Manager Workforce Intelligence Remote
November 24, 2023

Associate Product Manager Content Authoring
November 19, 2023

Associate Product Manager Content Authoring
November 9, 2023

Product Manager Workforce Intelligence Remote
November 9, 2023

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Product Manager Pegasystems Jobs

Senior Product Manager Customer Service Core RemoteNovember 24, 2023

Product Manager Workforce Intelligence RemoteNovember 24, 2023

Associate Product Manager Content AuthoringNovember 19, 2023

Associate Product Manager Content AuthoringNovember 9, 2023

Product Manager Workforce Intelligence RemoteNovember 9, 2023