Are you passionate about transforming customer experiences and revolutionizing the insurance industry? This is your chance: we are seeking a seasoned Senior Product Manager to lead the development of our next generation virtual assistant solution. In this role, you will be at the forefront of shaping a user-centric, AI-powered virtual assistant that seamlessly integrates with our suite of products. Your primary responsibility will be to bridge the gap between sophisticated AI technology and a seamless, intuitive user experience.In addition, this senior level individual role will play a pivotal part in leveraging conversational platforms and ensure a cohesive and intelligent user experience across all touchpoints. Your ability to envision and execute a unified, cross-channel conversational strategy will be key in elevating our customer engagement to new heights.The ideal candidate is excellent at:Deep understanding of AI, machine learning, natural language processing, and conversational design principles.Leading cross-functional teams to build AI-driven products.Collaborating with data scientists, engineers, and UX designers to ensure the chatbot delivers personalized, context-aware interactions that drive engagement and satisfaction.Working with NLP/NLU and generative AI utilizing LLMsBuilding products across the lifecycle: from vision, strategy, prioritization to user research, UX/UI, roadmap, analytics, agile delivery and go to market.Communicating and collaborating with various stakeholders (both internal and external) and the ability to manage expectations and requirements from different parts of the organization.Combining a customer-centric approach with data-driven decision makingUnderstanding of current and future state tech architecture.Coaching and mentoring other Product Managers.Minimum Qualifications:Bachelors Degree or equivalent practical experience5+ years of experience in Product Management5+ years managing all aspects of a product feature throughout its lifecycle from concept to delivery5+ years leading cross-functional teams that drive results during product discovery and product delivery3+ years of experience building and shipping technical productsAnnual Salary$128,000.00 - $224,000.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidates work experience, education and training, the work location as well as market and business considerations.At this time, GEICO will not sponsor a new applicant for employment authorization for this position.Benefits:As an Associate, youll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:Premier Medical, Dental and Vision Insurance with no waiting period**Paid Vacation, Sick and Parental Leave401(k) PlanTuition ReimbursementPaid Training and Licensures*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.#J-18808-Ljbffrby Jobble

GEICO is looking for an accomplished, customer obsessed, and results oriented Senior Product Manager to lead the evolution of our customer service platform. This role is a unique blend of technical expertise, strategic business alignment, and innovative leadership. You will be at the heart of reimagining GEICO's customer service experience, ensuring that our solutions on the Amazon Connect platform are not just aligned with our business strategy, but are also driving value in a tangible and measurable way through clear OKRs and KPIs.In this dynamic role, you'll be key to driving GEICO's digital transformation by being part of a growing Product Organization working in cross-functional teams to implement cutting edge technologies, foster a culture of innovation, and ensure seamless integration of digital solutions across the organization.This position is a hybrid role, and it is required to be on-site 3 days a week at one of the following locations:* Washington, DC* San Jose/San Francisco, CA* Fredericksburg/ Richmond, VA* Dallas, TX* Chicago, IL* Seattle, WA* New York, NY* Indianapolis, INKey Responsibilities:* Strategic Partnership with Business Leaders: Forge strong relationships with business leaders to ensure our Amazon Connect solutions are aligned with GEICO's strategic objectives.* Innovation and Collaboration: Collaborate extensively with engineering teams and business units to innovate and enhance the contact center experience for associates and customers, utilizing the Amazon Connect platform.* Performance Measurement and Optimization: Implement and monitor OKRs and KPIs to measure the effectiveness of the platform and drive continuous improvement in delivering customer service.* Product Lifecycle Management: Lead the full lifecycle of the product, from concept through implementation, focusing on delivering strategic, user-focused solutions.* Customer-Centric Approach: Understand customer needs and market trends, gathering feedback to drive product improvements and innovations.* Roadmap Planning: Define and prioritize feature development, enhancements, and integrations to create a roadmap that meets the evolving needs of our business and customers.* Data-Driven Decision-Making: Utilize customer service analytics to inform decision-making, ensuring alignment with business goals and customer needs.Basic Qualifications:* Bachelor's degree in Computer Science, Business Administration, or related field* At least 5 years' experience in Technical Product Management dedicated to managing customer-facing technology solutions* At least 5 years of experience managing all aspects of a product feature throughout its lifecycle from concept to delivery* At least 2 years' experience in Amazon Connect, cloud infrastructure, machine learning, and related service platforms, with the ability to harness these technologies in line with GEICO's strategic goalsPreferred Qualifications:* Master's Degree in Computer Science, Business Administration, or related field* Proven track record of aligning product management with business strategies and delivering measurable results* Exceptional leadership, communication, and collaboration skills; adept in managing diverse teams and stakeholders* Experience working with customer service agents and platforms* High sense of accountability and strong problem-solving skillsAnnual Salary$128,000.00 - $224,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.At this time, GEICO will not sponsor a new applicant for employment authorization for this position.Benefits:As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:* Premier Medical, Dental and Vision Insurance with no waiting period* Paid Vacation, Sick and Parental Leave* 401(k) Plan* Tuition Reimbursement* Paid Training and Licensures* Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Product Manager Geico Jobs

Senior Product Manager
April 30, 2024

Senior Product Manager
April 28, 2024

Product Manager Claims Financials
April 22, 2024

Product Manager Subrogation
April 22, 2024

Sr Product Manager Amazon Connect
April 14, 2024

Sr Product Manager Amazon Connect
April 8, 2024

Sr Product Manager Amazon Connect
April 4, 2024

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Product Manager Geico Jobs

Senior Product ManagerApril 30, 2024

Senior Product ManagerApril 28, 2024

Product Manager Claims FinancialsApril 22, 2024

Product Manager SubrogationApril 22, 2024

Sr Product Manager Amazon ConnectApril 14, 2024

Sr Product Manager Amazon ConnectApril 8, 2024

Sr Product Manager Amazon ConnectApril 4, 2024