Job Description About Fanatics Collect Fanatics Collect is a technology company dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, creative thinkers, and operators obsesses over how to create the ultimate collector experience with our two core products - Collect, the most trusted and dynamic collector focused marketplace, and Live, the most fun and entertaining live shopping experience in collecting. We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we're a small, nimble, ambitious team building products from the ground up. If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting. The Role We are looking for a Sr. Product Manager to join our team and create the next generation of tools and services that revolutionize the way sellers connect with their audience and elevate their business to new heights. As the Sr. Product Manager, Platform, you will play a pivotal role in driving the definition and execution of our world-class seller platform to arm our network of content creators with the tools needed to create unique and compelling live broadcasts, streamline their operational workflows and empower them with real-time insights which identify key opportunities to drive revenue and grow their business. Responsibilities: <ul> <li>Platform Strategy: Develop and execute a clear platform strategy that aligns with the needs of our sellers as well as the overarching organizational goals and vision.</li> <li>Product Roadmap: Define and prioritize the platform product roadmap, considering user needs, market trends, and business objectives.</li> <li>Cross-functional Collaboration: Work closely with cross-functional teams across the organization, including seller success, engineering, design, marketing, and customer support to ensure successful delivery and rapid iteration based on feedback.</li> <li>Feature Development: Lead the end-to-end product development process, from concept to launch, for platform-related features and enhancements.</li> <li>User Experience: Champion a user-centric approach which puts sellers satisfaction and growth at the forefront of every decision. </li> <li>Data-Driven Decisions: Leverage qualitative and quantitative insights to make informed decisions, track product performance, and identify areas for improvement.</li> <li>Technical Understanding: Work closely with engineering teams to establish a deep technical understanding of the platform to optimize performance and ensure successful feature implementation.</li> <li>Quality Assurance: Ensure the quality and reliability of platform features through thorough testing and monitoring.</li> <li>Competitive Analysis: Stay up-to-date with industry trends and competitive landscape to identify opportunities and threats to the business.</li></ul> Requirements: <ul> <li>6+ years of experience in product management focusing on </li> <li>An insatiable hunger to compete and win </li> <li>Outstanding written and verbal communication skills, with meticulous attention to detail</li> <li>Experience driving complex projects to completion in a cross-functional organization</li> <li>Exceptional problem solving skills with the ability to find creative solutions to complex challenges</li> <li>Demonstrated ability to effectively manage project scope and trade-offs using sound judgment and data-driven decision making</li> <li>Experience contributing to engineering discussions around technology decisions and strategy </li> <li>A passion for fostering a collaborative, team oriented and innovative work environment</li> <li>Comfortable working in a fast paced, startup environment </li> <li>A passion for creativity, storytelling, and a drive to deliver exceptional user experiences to end users. </li> <li>Possess strong time management skills, with the ability to work independently and efficiently on multiple projects simultaneously.</li></ul> The salary range for this position is $144,000-$180,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Fanatics Collectibles is a leading licensor, producer, designer, and seller of physical and digital trading cards, sports memorabilia, and other digital assets for entertainment and sports properties globally, as well as a manufacturer of physical and digital trading cards. It has secured exclusive licensing arrangements with major national professional sports leagues, including the MLB, NFL and the NBA, and related players associations, to produce physical and digital trading cards and other collectibles. Fanatics Collectibles also has partnerships with a number of individual international sports teams and leagues, as well as owners of other entertainment properties granting similar exclusive rights. Fanatics Collectibles recently announced Fanatics Live, expected to launch later in 2023, which will focus on transforming the digital shopping experience through personality-driven content and entertainment.

Job Description

Senior Product Manager wanted by Fanatics to work in San Mateo, CA. Create a project plan and launch product changes; design and deploy scalable engineering solutions; promote data driven decisions making practices; and define product visions, strategy, and roadmap. 40 hours / week (M-F), salary range from $107,099 to $138,679.20 per year plus benefits. Requires: Master of Science in Computer Engineering, Engineering Management, or closely related, and 1 year of experience in the job offered or as a Product Manager. Requires 1 year of experience using MySQL, Gitlab, Jira, Graylog, Microsoft Office Suite.

Apply online at: https://www.fanaticsinc.com using Job Code 1031.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Organization

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
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Job Description At Fanatics, as a global platform, the Digital Care Product Manager will play a pivotal role in transforming how our customers interact with our brand after placing an order. You will be responsible for managing and optimizing order modifications, chatbot, and voicebot solutions to ensure a seamless, efficient, and satisfying post-order journey for our customers. We are looking for a candidate with a strong customer and analytical focus. As the eCommerce Sr. Product Manager for Post-Order Experience, you will: <ul> <li>Develop and implement self service features that enable customers to manage their orders. This includes enhancing the self service order modification framework, and managing the chat and voice bot products. </li> <li>Identify pain points and opportunities in the post-order experience through customer feedback, data analysis, and market research.</li> <li>Collaborate with customer service teams to ensure alignment between automated solutions and human support.</li> <li>Manage multiple stakeholders across the organization </li> <li>Define and manage the product roadmap, setting of and continuously managing the right expectations with all relevant stakeholders including the senior leadership team.</li> <li>Establish and oversee the requirements definition process to ensure products will achieve desired outcomes of stakeholders and/customers.</li> <li>Proactively identify and resolve strategic issues that may impair the organization's ability to meet its strategic, financial, and technical goals. </li></ul> The successful candidate will demonstrate: <ul> <li>Experience in eCommerce product management or related roles, with a focus on post-order processes. Identify the jobs to be done, prioritize the customer needs, and define alignment to the company strategy</li> <li>Experience with chatbot and voicebot technologies / generative AI, including development, deployment, and optimization a plus.</li> <li>Strong analytical skills and experience with data-driven decision-making, including proficiency in data analysis tools and techniques.</li> <li>Thorough qualitative and quantitative analysis, obtain a deep understanding of customer needs and difficulties and estimate the impact of the opportunity</li> <li>Understanding of the market and competitive landscape</li> <li>Excellent communication and collaboration skills, with the ability to effectively influence and align cross-functional teams toward common goals.</li> <li>Demonstrated leadership ability, with experience leading and motivating teams to deliver results in a fast-paced, dynamic environment. </li> <li>Passion for delivering exceptional customer experiences and a customer-centric mindset.</li> <li>Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive clarity in complex situations.</li> <li>Experience working in agile development environments and familiarity with agile methodologies.</li></ul> Basic Qualifications <ul> <li>5+ years designing and delivering world-class software products in a Product Management role. Mass market consumer focused e-commerce experience is a plus.</li> <li>Excellent oral and written communication skills.</li> <li>Experience in both leading a team directly and by influence to meet aggressive goals with high judgment applied on how products are built.</li> <li>BA/BS required, preferably in a computer science related disciple or business administration</li> <li>A demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals</li> <li>A knowledge and/or understanding of Web applications and/or innovative new product-platforms.</li> <li>Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical and non-technical employees.</li></ul> Preferred Qualifications MBA / related credentials are strongly preferred. The expected salary range for this role is $160,000 - $200,000. This is based on job-related knowledge, skills, and experience. This role is also eligible for the Fanatics Commerce annual bonus program and an equity award. This salary range is listed in USD and will be determined in part by a successful candidate's geographic location. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

Product Manager Fanatics, Inc. Jobs

Sr Product Manager
October 19, 2024

Senior Product Manager
October 15, 2024

Sr Product Manager Digital Care
October 12, 2024

Senior Product Manager
October 1, 2024

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Product Manager Fanatics, Inc. Jobs

Sr Product ManagerOctober 19, 2024

Senior Product ManagerOctober 15, 2024

Sr Product Manager Digital CareOctober 12, 2024