ABOUT CARVANA…
Carvana is on a mission to change the way people buy, sell, and own cars. On our way there, we’re disrupting an entire industry and making vehicle ownership accessible to more people than ever before.
The automotive retail industry is highly fragmented. When was the last time you heard that being 5% of the market could make you 5X bigger than the next alternative? Welcome to automotive. The sky's the limit,<a href="https://investors.carvana.com/~/media/Files/C/Carvana-IR/documents/intro-to-carvana-nov-2021-final.pdf"> seriously</a>.
To get there, we’ve been building a one-of-a-kind fully vertically integrated supply chain and retail experience to make buying a car as delightful and convenient as buying a box of diapers on Amazon. Pull out your phone, pick a car, and we’ll deliver it to you in a few days. To build that type of business we’ve been investing in infrastructure (reconditioning centers, car haulers, transportation facilities...oh, and<a href="https://www.google.com/search?tbm=isch&as_q=carvana+vending+machine"> giant vending machines</a>) powered by sophisticated technology. And that’s not even what our customers see. On the other side is an ever-evolving customer-facing set of product experiences no different than the world's largest e-tailers.
ABOUT THE TEAM AND POSITION…
Marketplace is a division of Carvana focused on our B2B offerings. We’ve already built a two billion dollar business (Sell to Carvana and Carvana Wholesale) and acquired a third (ADESA). These B2B offerings power our retail flywheel enabling us to build a wider moat and provide customers with the industry’s best selection and experience. At the same time, we’re serving a diverse set of businesses - from financial institutions to mom-and-pop dealerships - and bringing the same transformative experience Carvana brought to retail, but to wholesale. 
As a Senior Product Manager you’ll support teams responsible for systems used by our distributed operational teams and various customer facing experiences. Specifically, your goal will be to make sure that every business that decides to work with Carvana has the best possible experience regardless of their touchpoints with us - digital, in-person, or in the metaverse (j/k). 
At Carvana being a Product Manager goes beyond technology. Your product is your business and you’ll need to think about the impact your products have not just on customer experience, but also how they’re powered by distributed operational teams. Think of it as taking your pure-tech PM skills to the next level. You will need to interface with executives at all levels across the company to build alignment, partner on execution, and define strategy.
We believe our experience is great because our people are great. Investing in our people is fundamental to building a great company and customer experience. Expect support and partnership from those around you. Many of our best leaders come from within.
RESPONSIBILITIES…
We need people who are comfortable making decisions without an answer to every question, finding solutions to problems that haven’t been solved, and designing products that no one has attempted. We find that those types of people tend to be great at data, great at working across teams, and laser-focused on building a great customer experience. 
We’re doing more than just building an app, we’re building end-to-end businesses - from the ground up. That means you have to be willing to scale down and up alongside the needs of the business - from running SQL queries to cementing strategic partnerships. 
In addition to all the traditional Product Manager duties, we expect you to:
<ul>
<li>Develop and evangelize your team’s mission, strategy, and objectives with both internal and external partners</li>
<li>Work directly with large, raw datasets to meticulously transform them into intelligible, customer-facing products</li>
<li>Take day-to-day ownership and execution responsibility for various product (and occasionally, non-product) initiatives</li>
<li>Act as the main point of contact for and driver of cross-functional collaboration with a large field operations organization across many locations nationwide</li>
<li>Use qualitative and quantitative research and analysis methods to investigate customers’ frustrations and unmet needs and creatively identify product development opportunities</li>
<li>Own initiative shaping, scoping, and requirements drafting to enable effective engineering execution</li>
<li>Write clear project briefs and detailed requirements to effectively communicate with the team and align all stakeholders around a common understanding of “what” and “why”</li>
<li>Creatively explore ways to speed up time-to-value, reduce risk, and increase the pace of learning through prototyping, pilot testing, and other forms of validation</li>
<li>Track, analyze, interpret, and share results of product team initiatives to track progress against KPIs</li>
<li>Collect requirements and build relationships by working alongside business teams, partners, and users in local US markets - travel 15% of the year</li>
<li>Bring a flexible, entrepreneurial, “whatever it takes” attitude to creating impact</li>
<li>Live the Carvana values</li>
</ul>
SKILLS AND EXPERIENCE...
<ul>
<li>5+ years of start-up, “jack-of-all-trades”, or more traditional product management experience at one or more companies</li>
<li>Experience working with operational teams, preferably large and distributed teams</li>
<li>Strong understanding of metrics</li>
<li>Split-testing design and interpretation</li>
<li>Great communication and collaboration skills</li>
<li>Definitive design sensibility </li>
<li>A sense of humor – we don’t take ourselves too seriously and love to have fun</li>
<li>Data querying, modeling, and visualization skills (SQL, Tableau, Python, etc.) a plus</li>
<li>Automotive industry or car-enthusiast knowledge a plus</li>
</ul>
Even if your experience doesn’t fit like a glove, we still encourage you to apply. Many of our rockstars didn’t fit the mold on day one.
LEGAL STUFF...
Hiring is contingent on passing a complete background check.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Carvana...
At Carvana, we sell cars, but we’re not salespeople. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. If you are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Here are a few of <a href="https://www.youtube.com/watch?v=93pa9NmlrYc&feature=youtu.be">our stories</a>! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background<a href="https://www.youtube.com/watch?v=c5dpBRp0-_w"> here</a>.
About the team and position
The Communication Platform team is a talented and humble group of people with backgrounds in Product, Design, Data Science and Engineering, that are focused on building out our core product: a communication platform that delivers the right message to the right person at the right time in the right channel. Our scope includes communications ranging from marketing to transactional messages, delivered through email, SMS, push notifications, and website chat (our conversational AI agent).
We’re looking for incredibly intelligent, entrepreneurial, hard-working go-getters who are excited about working in a product-driven technology company to help us drive the best customer experience. You’re likely a great fit if you have a quantitative background, expertise in designing experiments, and strong product instincts. Ideally, you are fanatical about delighting users, moving huge numbers, and seeing your product vision come to life. You love addressing high-level business problems quickly and autonomously while building deep relationships with stakeholders. 
What you’ll be doing
You will work closely with design and engineering to scope and prioritize projects, write detailed requirements, analyze data, and launch communications, including emails, SMS, push notifications, and interactions with Sebastian (our conversational AI agent). But most importantly, you will make business impact. As the leader of your team, you are ultimately responsible for the success of projects and the long-term trajectory of organizational KPIs like sales, gross profit, and cost per unit sold. 
Additionally: 
<ul>
<li>Drive the product roadmap and participate in end-to-end product life cycle development based on market research, analytics, and business requirements.</li>
<li>Collaborate with partners to create impactful customer targeting strategies and identify optimization opportunities; size and prioritize opportunities.</li>
<li>Be actively involved in interpreting analytics and customer data.</li>
<li>Communicate and collaborate effectively with Carvana's Engineering, Data Science, Design/UX, Analytics, and Customer Advocate teams.</li>
<li>Work hybrid in our Los Angeles office. </li>
</ul>
What you should have
<ul>
<li>A bachelor’s degree in STEM, Economics/Finance, or Design/UX or equivalent experience.</li>
<li>4+ years of work experience, ideally in product, product analytics, or a related discipline.</li>
<li>Outcome-oriented and data-driven decision making, backed by expertise in metrics, analytics, and data tools such as SQL, Looker, Tableau. </li>
<li>Excellent communication, organizational, and project management skills to maintain strong attention to detail while leading large cross-functional efforts. </li>
<li>Ability to learn and absorb technical concepts and effectively communicate them to a non-technical audience.</li>
<li>Intellectual curiosity to learn and ask questions to find creative ways to answer complex questions with data.</li>
<li>Deep product experience at one or more highly successful (and ideally hypergrowth) companies</li>
<li>Opinions - you should be familiar with a lot of products in consumer web/mobile and have some degree of taste around what you do and don’t like.</li>
<li>Experience with split-testing design and interpretation.</li>
<li>Willingness to roll up your sleeves and get it done, no matter what it is, for the sake of the team and our customers.</li>
<li>Sense of humor, self-motivated and able to thrive in a fast-paced environment with ambitious goals. </li>
</ul>
It would be great if you also had
<ul>
<li>Strong UX instincts with the ability to understand and anticipate user needs and pain points</li>
<li>Knowledge of data science best practices</li>
<li>Agile methodology experience</li>
<li>Product strategy/road-mapping experience</li>
<li>Familiarity with Looker (for creating new reports)</li>
</ul>
What we’ll offer in return
<ul>
<li>Full-Time Salary Position with a competitive salary.</li>
<li>Medical, Dental, and Vision benefits.</li>
<li>401K with company match.</li>
<li>A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.</li>
<li>A great wellness program to keep you healthy and happy both physically and mentally.</li>
<li>Access to opportunities to expand your skillset and share your knowledge with others across the organization.</li>
<li>A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.</li>
</ul>
Legal Stuff...
Hiring is contingent on passing a complete background check. This role is NOT ELIGIBLE for visa sponsorship.
Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Product Manager Carvana Jobs

Senior Product Manager Marketplaces
April 30, 2024

Product Manager Inventory
April 22, 2024

Senior Product Manager Communication Platform
April 9, 2024

Lead Product Manager Customer Care
April 8, 2024

Senior Product Manager Communication Platform
April 4, 2024

Senior Product Manager Communication Platform
April 3, 2024

Quick filters

Top companies

Product Manager Carvana Jobs

Senior Product Manager MarketplacesApril 30, 2024

Product Manager InventoryApril 22, 2024

Senior Product Manager Communication PlatformApril 9, 2024

Lead Product Manager Customer CareApril 8, 2024

Senior Product Manager Communication PlatformApril 4, 2024

Senior Product Manager Communication PlatformApril 3, 2024