Tech Lead Product Manager - Site Personalization 
About the Team
You will be a key part of the Product Analytics & Experimentation team responsible for conceptualizing, designing and optimizing the digital customer experience that drives Williams-Sonoma Inc.'s industry-leading multi-channel retail business. You'll be working with amazing peers, cutting-edge technologies and deep resources to help push the boundaries of our eCommerce experience. To learn more about our team, our values and our culture please check out our team site.

About the Role 
The Lead Product Manager, Site Personalization, will conceptualize, design, and deliver innovative personalization strategies to enhance customer experience, increase relevancy, and drive engagement across our digital platforms. This person will define the long-term roadmap while managing the day-to-day strategy and execution of site personalization initiatives with significant opportunities to drive positive KPI growth. The role will report to the VP of WSI Technology for Product Analytics and Site Optimization, Experimentation, and Email Operations. 
The ideal candidate is highly collaborative, working cross-functionally with product, engineering, data science, and marketing teams to build personalized experiences that resonate with customers. A strong technical foundation in eCommerce technology and expertise in site personalization development and enablement is essential. The candidate must demonstrate ownership, technical fluency, and an ability to communicate complex ideas clearly to diverse audiences, ensuring the successful delivery of personalized features that meet business goals.

Responsibilities 
<ul>
 <li>Strategic Vision: Define and lead the strategic vision for the Site Personalization program, ensuring alignment with overall business goals to maximize ROI and enhance customer experiences.</li>
 <li>Personalization Strategy: Conceptualize, design, and help deliver digital site personalization strategies that enhance customers' on-site experience and drive relevancy and engagement across our digital platforms.</li>
 <li>Roadmap Development: Develop a comprehensive long-term roadmap for site personalization initiatives while managing the execution of day-to-day testing activities to drive continuous improvement.</li>
 <li>User Story Development: Write clear and concise user stories and define project scope to ensure the development team understands the requirements for successful implementation of personalization features.</li>
 <li>Cross-Functional Collaboration: Collaborate effectively with product analysts, UX designers, engineers, and brand stakeholders to ensure seamless execution of personalization initiatives. Foster an environment of collaboration to identify and prioritize high-impact personalization opportunities.</li>
 <li>Technical Expertise: Utilize a strong technical foundation in eCommerce technology to enable effective personalization strategies. Stay abreast of industry trends and technological advancements to drive innovative personalization solutions.</li>
 <li>Opportunity Identification: Identify new testing opportunities through data analysis, UX studies, and market trends, ensuring a consistent pipeline of innovative experiments.</li>
 <li>Performance Measurement: Establish clear KPIs for site personalization initiatives. Monitor and analyze performance metrics, conduct postmortems, and drive continuous improvement based on results.</li>
 <li>Campaign Execution: Lead the execution of site personalization campaigns using industry-standard tools, ensuring thorough testing and deployment of effective features.</li>
 <li>Project Management: Manage the day-to-day strategy and execution of personalization efforts, ensuring timely delivery of projects and optimal use of resources.</li>
 <li>Stakeholder Communication: Effectively communicate personalization strategies, priorities, and results to stakeholders at all levels, including senior leadership. Act as a key liaison between technology and business teams to ensure alignment on goals.</li>
 <li>Best Practices Development: Develop and document best practices for site personalization processes to improve the quality and efficiency of initiative execution.</li>
 <li>Customer-Centric Focus: Understand customer needs and behaviors to create exceptional experiences. Ensure that personalization initiatives are aligned with improving customer satisfaction and driving loyalty.</li>
 <li>Cultural Leadership: Foster a culture of data-driven decision-making within the organization, encouraging teams to validate or challenge assumptions about customer behavior.</li>
</ul>
Criteria
<ul>
 <li>Experience: 8+ years of Product Management experience, with a focus on site personalization within eCommerce. Proven track record of driving high-impact results in technology-driven environments.</li>
 <li>Ownership Mindset: Strong sense of ownership and accountability, with the ability to drive projects from conception through execution.</li>
 <li>Technical Proficiency: Robust understanding of eCommerce technologies and personalization tools, with the ability to leverage technology to inform strategic decisions.</li>
 <li>Analytical Skills: Exceptional analytical abilities with a passion for data-driven decision-making. Ability to translate data insights into actionable strategies for site personalization.</li>
 <li>Communication Skills: Excellent communication and interpersonal skills, capable of engaging diverse audiences and fostering collaboration across teams.</li>
 <li>Agile Mindset: A proactive, agile approach to problem-solving, with a focus on continuous improvement and enhancing customer experiences.</li>
 <li>Educational Background: Bachelor's Degree in Business, Marketing, Computer Science, Engineering, or a related field or equivalent work experience.</li>
 <li>Retail e-Commerce experience preferred.</li>
 <li>This role requires being onsite in the Brooklyn, NY office Monday through Thursday and Friday as optional in the office.</li>
</ul>
Our Culture & Values 
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. Our associates are encouraged to bring their authentic selves to work, so they can be their best and achieve their personal and professional goals. We make inclusivity a cornerstone of our culture by welcoming associates with diverse cultures and backgrounds and celebrating them, together. We nurture an open, inclusive environment for all. Our differences-whatever they may be-are valued, explored, and appreciated. Together, we're creating a more just and inclusive company culture where the only criteria for advancement are: 
<ul>
 <li>The quality of our work</li>
 <li>The contributions we make to our teams and the business</li>
 <li>Our ability to lead and connect</li>
</ul>
We firmly believe that working in a culture focused on diversity, equity, and inclusion (DEI) spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Outside of WSI, we recognize the importance of playing a part in our communities through partnerships, collaborations, and commitments to a more just and inclusive world.

People First 
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
<ul>
 <li>A generous discount on all WSI brands</li>
 <li>A 401(k) plan and other investment opportunities</li>
 <li>Paid vacations, holidays, and time off to volunteer</li>
 <li>Health benefits, dental and vision insurance, including same-sex domestic partner benefits</li>
 <li>Tax-free commuter benefits</li>
 <li>A wellness program that supports your physical, financial and emotional health</li>
</ul>
Continued Learning
<ul>
 <li>In-person and online learning opportunities through WSI University</li>
 <li>Cross-brand and cross-function career opportunities </li>
 <li>Resources for self-development</li>
 <li>Advisor (Mentor) program</li>
 <li>Career development workshops, learning programs, and speaker series </li>
</ul>

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
The expected starting pay range for this position is $135,000 - $165,000 annually. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

Please Note: As of July 22, 2021, our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn. NA s client in Brooklyn, NY is seeking an experienced Senior Product Manager to help their buyers from offsite search engines find the perfect item. As the product lead for your squad, you and your team will dive deep into customer problems and build creative, data-driven solutions that set our client apart. NA% Remote Required Skills: Must have ecommerce exp SEO SQL/BigQuery A/B Testing Martech <ul> <li>You have experience defining consumer product roadmaps from inception to launch. </li><li>You enjoy working in a fast-paced environment with a cross-functional team. </li><li>You love harnessing quantitative & qualitative data to solve challenging customer problems and have experience running consumer-facing A/B tests. </li><li>You're a great communicator, both in writing and orally. You're also a great listener. </li><li>You're skilled at establishing relationships with design, engineering and other team members by developing empathy and trust and influencing without authority. </li></ul> <ul><li>You are experienced with SEO-specific quantitative testing, such as SEO split testing. </li><li>You have a background of SEO, data, offsite-channel or martech-related product management experience. </li><li>You're proficient in SQL/BigQuery. </li></ul> Required Skills : * You have experience defining consumer product roadmaps from inception to launch * You enjoy working in a fast-paced environment with a cross-functional team * You love harnessing quantitative and qualitative data to solve challenging customer problems and have experience running consumer-facing A/B tests * You re a great communicator, both in writing and orally; You re also a great listener * You re skilled at establishing relationships with design, engineering and other team members by developing empathy and trust and influencing without authority Rank :C1 Requested Date :2024-03-06

Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. Salary Range: $187,000.00 - $243,000.00 What's the role? We are looking for a Staff Product Manager for the Risk ML team within Etsy's Risk & Fraud product organization! As a Staff PM, you'll tackle the hardest problems Etsy has, operating with autonomy in areas of ambiguity, and do so while cultivating a customer-oriented, hypothesis-driven approach to product development. This role will work closely with an ML-focused squad of engineers, scientists, and analysts to help fight fraud at Etsy. This is a fast-evolving field at Etsy, and you'll need to understand the risk & fraud space and how new technologies can close the gap on bad actors. You'll also partner with colleagues across Analytics, Design, Engineering, Operations, and Research to build a strategy for delivering great products that balance protecting Etsy with the right amount of friction. This role has high impact potential and is essential to the future of protecting our marketplace from fraudsters. This is a full-time position reporting to the Director of Product, Risk & Fraud. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy's Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here. What's this team like at Etsy? The Risk team protects Etsy from financial loss and builds buyer and seller trust by helping to ensure all users feel secure when transacting on our marketplace. We build ML-based capabilities that empower Etsy to manage risk at scale, on both the buyer and seller side of the marketplace. You'll work closely with engineering and design partners to establish the product strategy that will advance ML for risk, ensure goals are met, and manage the constantly evolving environment of risk and fraud. What does the day-to-day look like? <ul><li>Own, define and refine a Machine Learning/AI driven product strategy that focuses on early detection of bad actors on both the buyer and seller side of the marketplace</li><li>Collaborate closely with the ML and Data organizations at Etsy to advance the Risk ML agenda, identify partnership opportunities, and ultimately deliver products that address new and novel fraud vectors.</li><li>Own various aspects of squad operations, from quarterly planning to sprint planning, ensuring we are focusing on the most relevant business and customer problems with the best solutions.</li><li>Integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs</li><li>Collaborate with other squad leads (engineering manager, designer and analytics) to promote healthy team operations and dynamics that drive strong business impact.</li><li>Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.</li></ul> Qualities that will help you thrive in this role are: <ul><li>7+ years of technical Product Management or comparable experience, particularly working on highly technical platforms</li><li>3+ years experience working in Risk, Fraud, or other adversarial domains</li><li>Experience partnering cross-functionally to identify the most meaningful unmet customer and business needs, and building platforms and other solutions that effectively address them</li><li>Highly motivated to help the team work with urgency and creativity to build clarity, resolve blockers, and drive impact</li><li>Committed to learning and growing. You are curious, proactively give feedback to enable the development of others, and are receptive to the gift of feedback</li></ul> Additional Information What's Next If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone elsewe want you to be like you! So tell us what you're all about. Our Promise At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

Please Note: As of July 22, 2021, our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn. NA s client in Brooklyn, NY is seeking an experienced Senior Product Manager to help their buyers from offsite search engines find the perfect item. As the product lead for your squad, you and your team will dive deep into customer problems and build creative, data-driven solutions that set our client apart. NA% Remote Required Skills: Must have ecommerce exp SEO SQL/BigQuery A/B Testing Martech <ul><li>You have experience defining consumer product roadmaps from inception to launch.</li><li>You enjoy working in a fast-paced environment with a cross-functional team.</li><li>You love harnessing quantitative & qualitative data to solve challenging customer problems and have experience running consumer-facing A/B tests.</li><li>You're a great communicator, both in writing and orally. You're also a great listener.</li><li>You're skilled at establishing relationships with design, engineering and other team members by developing empathy and trust and influencing without authority.</li></ul><ul><li>You are experienced with SEO-specific quantitative testing, such as SEO split testing.</li><li>You have a background of SEO, data, offsite-channel or martech-related product management experience.</li><li>You're proficient in SQL/BigQuery.</li></ul> Required Skills : * You have experience defining consumer product roadmaps from inception to launch * You enjoy working in a fast-paced environment with a cross-functional team * You love harnessing quantitative and qualitative data to solve challenging customer problems and have experience running consumer-facing A/B tests * You re a great communicator, both in writing and orally; You re also a great listener * You re skilled at establishing relationships with design, engineering and other team members by developing empathy and trust and influencing without authority Rank :C1 Requested Date :2024-03-06

Company DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.Salary Range:$154,000.00 - $200,000.00What’s the role?We are looking for a senior product manager to build app product experiences that help new buyers get started on Etsy and inspire them to return to Etsy to shop for everything from their evergreen interests to a gift for someone special.As a Senior Product Manager on the Buyer Experience team, you will be responsible for developing a strategy and roadmap to hit ambitious goals that will make it easier than ever for buyers to shop on Etsy. As the product lead for your squad, you’ll be partnered with a designer, engineering manager, analyst, and researcher to dive deep into customer problems and build creative, data-driven solutions that set Etsy apart.This is a full-time position reporting to the Group Product Manager, Buyer Experience. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.What’s this team like at Etsy?The Buyer Experience team helps nearly 89 million customers find relevant items and evaluate Etsy's vast inventory, make confident purchase decisions, and return to Etsy more often. With billions of items offered by 7.5 million sellers, we bring value to buyers, sellers, and Etsy by balancing data, qualitative research, and experimentation with e-commerce best practices to tackle the exciting challenges posed by operating at scale.What does the day-to-day look like?Craft a vision, define a roadmap, and prioritize consumer facing product features via opportunity sizing, experimentation, and continuous iterationPartner closely with outstanding designers, engineers, user researchers, and data scientists to identify customer problems, explore potential solutions, and test hypotheses to ultimately build products that help Etsy shoppers find just what they’re looking forDefine OKRs and track progress against them, communicate plans and updates to cross-functional partners and leadership, and drive the execution of your roadmap to hit your team’s goalsOwn your team’s success metrics, including impact to our business and customersOf course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.Qualities that will help you thrive in this role are:You have experience defining consumer product strategies and roadmaps from inception to launch.You enjoy working in a fast-paced environment with a cross-functional team.You love harnessing quantitative and qualitative data to solve challenging customer problems and have experience running consumer facing A/B tests.You’re a great communicator, both in writing and orally. You’re also a great listener.You’re skilled at establishing relationships with design, engineering and other team members by developing empathy and trust and influencing without authority.You’re proficient in SQL/BigQuery. (preferred)Additional InformationWhat's NextIf you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.Our PromiseAt Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.SummaryLocation: Brooklyn, New YorkType: Full time

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Product Manager Jobs in Brooklyn, NY

Tech Lead Product Manager Site PersonalizationOctober 15, 2024

Senior Product Manager App RetentionOctober 13, 2024

Senior Product ManagerOctober 9, 2024

Staff Product Manager Risk Decisioning And MlOctober 8, 2024

Senior Product ManagerOctober 8, 2024

Senior Product Manager Trust Safety Content EvaluationOctober 2, 2024

Senior Product Manager App RetentionOctober 2, 2024

Senior Product Manager App RetentionSeptember 29, 2024