Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.

As a Support Engineering Manager you will lead a team or group of Support Engineers with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Language Qualification
English Language: fluent in reading, writing and speaking.

Qualifications & Experience
Bachelor's degree in computer science, Information Technology, or related field AND 3 years of operational excellence, delivery management, account management, sales, or vendor management experience AND 1+ years of experience of managing people
OR
5 years of operational excellence, delivery management, account management, sales, or vendor management experience AND 2+ years of people management experience

4-year Degree in Management, Business, Computer Science, or equivalent in work experience.
6+ years prior management or related product/customer support leadership experience
3+ years of experience in program leadership of customer, partner or client satisfaction measurement and improvement
3+ years of experience tracking, understanding and driving improvements based on customer, partner or client feedback
3+ years of demonstrated ability to build/lead a team (ie: technical support, service delivery, and/or customer-oriented environment), Able hire, develop and retain top talent and set goals and expectations.

Excellent written and oral English language skills
Experience in an enterprise support and/or customer service environments with a strong understanding and knowledge of support, customer service delivery and/or the consulting industry and processes.
Passion for and track record for delivering great customer experiences.
Consistently practices and demonstrates strong organizational, communication, project management, negotiation, stakeholder management and problem solving skills.
Passion and interest in enhancing the customer experience (customer obsession)
Problem solver. Ability to apply judgement in high pressure situations with minimal external guidance
Excellent at multi-tasking & task prioritization with exceptional organizational skills & strong attention to detail
Understanding of reactive case lifecycle and troubleshooting methodology
Familiarity with Microsoft products, programs, policies and services.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

People Management
You lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people

Response and Resolution
You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.

Readiness
You ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology

Product/Process Improvement
You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements

Business Integration
You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

Overview
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.
As a Support Engineering Manager, you will lead a team or group of Support Engineers with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience, and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Language Qualification:
English Language: fluent in reading, writing, and speaking.
Qualifications & Experience:
Bachelor's degree in computer science, Information Technology, or related field AND 3 years of operational excellence, delivery management, account management, sales, or vendor management experience AND 1+ years of experience managing people
OR
5 years of operational excellence, delivery management, account management, sales, or vendor management experience AND 2+ years of people management experience.
4-year Degree in Management, Business, Computer Science, or equivalent in work experience.
6+ years prior management or related product/customer support leadership experience.
3+ years of experience in program leadership of customer, partner, or client satisfaction measurement and improvement.
3+ years of experience tracking, understanding, and driving improvements based on customer, partner, or client feedback.
3+ years of demonstrated ability to build/lead a team (i.e., technical support, service delivery, and/or customer-oriented environment), able to hire, develop, and retain top talent and set goals and expectations.
Excellent written and oral English language skills.
Experience in enterprise support and/or customer service environments with a strong understanding and knowledge of support, customer service delivery, and/or the consulting industry and processes.
Passion for and track record of delivering great customer experiences.
Strong organizational, communication, project management, negotiation, stakeholder management, and problem-solving skills.
Passion and interest in enhancing the customer experience (customer obsession).
Problem solver with the ability to apply judgment in high-pressure situations with minimal external guidance.
Excellent at multi-tasking & task prioritization with exceptional organizational skills & strong attention to detail.
Understanding of reactive case lifecycle and troubleshooting methodology.
Familiarity with Microsoft products, programs, policies, and services.
Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Responsibilities
People Management:
Lead a team/group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability, and attracting/retaining great people.
Response and Resolution:
Manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.
Readiness:
Ensure your team has the technical skills required to provide a great customer experience and collaborate with engineering/product teams to fill document gaps regarding new and existing technology.
Product/Process Improvement:
Communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.
Business Integration:
Identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect.

#J-18808-Ljbffr

Overview
As Microsoft AI, we are pushing the boundaries of technology. We are creating unique, beautiful, and powerful products that will change lives. A small, friendly, fast-moving team, we support each other to do the best work of our lives, always looking to break new ground, fast. We are proud of what we build, how we build it, and that our products will define the AI era. We run lean, obsess about users, and always make our decisions based on the evidence. We ship regularly, so your work will have real and immediate impact.
We’re on the lookout for a talented and passionate Infrastructure and Platform Engineering Manager to join our team and help build the next wave of capabilities of our personal AI, Copilot. We’re looking for someone with an abundance of positive energy, empathy, and kindness, in addition to being highly effective. The right candidate takes the initiative and enjoys building world-class consumer experiences and products in a fast-paced environment. The Infrastructure Engineering team is responsible for building APIs that support our work in finetuning and deploying the core experience of Copilot, while collaborating with our Product Management, Design, and AI Research teams.
Our newly formed organization, Microsoft AI, is dedicated to advancing Copilot and other consumer AI products and research. The team is responsible for Copilot, Bing, Edge, and generative AI research. Come be a part of the team shaping the future of personal computing. This is a time of huge change in the AI landscape, and this role will put you right in the heart of it.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
By applying to this position, you are required to be local to the San Francisco area or to the local Redmond area and in office 3 days a week.
Responsibilities:
Care deeply about building world-class AI applications that will delight users.
Make hands-on contributions to platform code and infrastructure.
Build and lead a team of software engineers, including driving project planning, prioritization of work, and designing features.
Support, mentor, and help engineers grow, building an inclusive team environment where everyone can deliver their best work.
Advocate for and maintain a culture of high-quality software development.
Analyze telemetry and usage data to inform product decisions and troubleshoot issues.
Work with diverse opinions and negotiate solutions, balancing customer requirements and business goals.
Embody our  Culture  &  Values .
Qualifications:
Required Qualifications:
Bachelor’s degree in computer science, or related technical discipline AND 8+ years technical engineering experience developing building web services with coding in languages including, but not limited to, Python, C#, C++, Rust, Java.
OR equivalent experience.
4+ years of experience in managing, leading, and inspiring a team of engineers, including hiring, retaining, and managing performance.
4+ years of experience working on cloud services and infrastructure.
4+ years of experience running and working with distributed systems and on services at scale.
Preferred Qualifications:
Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering building web services with coding in languages including, but not limited to, Python, C#, C++, Rust, Java.
OR Master's Degree in Computer Science or related technical field AND 10+ years technical engineering building web services with coding in languages including, but not limited to, Python, C#, C++, Rust, Java.
OR equivalent experience.
6+ years people management experience.
Experience with LLM training clusters.
Experience working with AI platforms, frameworks, and APIs.
Demonstrated written and verbal communication skills with the ability to work closely with cross-functional teams, including product managers, designers, and other engineers.
Passion for learning new technologies and staying up to date with industry trends, best practices, and emerging technologies in mobile development and AI.
Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team.
Software Engineering M6 - The typical base pay range for this role across the U.S. is USD $161,600 - $286,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $209,600 - $314,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:  https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
#Copilot #MicrosoftAI

#J-18808-Ljbffr

Overview
Microsoft AI is looking for a talented mobile engineering manager to help build the next wave of capabilities of our personalized AI assistant, Copilot. We’re looking for someone who will bring an abundance of positive energy, empathy, and kindness to the team every day, in addition to being highly effective. The right candidate enjoys building world-class consumer experiences and products in a fast-paced environment. The Native Engineering team is responsible for leading and building the core experience of Copilot on iOS and Android, while collaborating with our Product Management, Design and AI Research teams.
Our newly formed organization, Microsoft AI (MAI), is dedicated to advancing Copilot and other consumer AI products and research. The team is responsible for Copilot, Bing, Edge, and generative AI research. Come be a part of the team shaping the future personal computing.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
By applying to this U.S. Mountain View, CA position, you are required to be local to the San Francisco area and in office 3 days a week.
Responsibilities
Care deeply about building outstanding consumer-grade mobile applications. Build consumer grade applications for iOS or Android.
Ship high-quality, well-tested, secure, and maintainable code.
Team Leadership & Management:  Lead, mentor, and grow a team of engineers focused on growth-related projects. Foster a culture of collaboration, innovation, and high performance.
Work collaboratively with our Designers, Product Managers, and AI Researchers to take ambiguous projects and mold them into amazing experiences.
Find a path to get things done despite roadblocks to get your work into the hands of users quickly and iteratively.
Enjoy working in a fast-paced, design-driven, product development cycle.
User Feedback Integration:  Ensure the product continually evolves based on user feedback and market trends, driving features that improve user satisfaction and retention.
Roadmap Development:  Own the technical roadmap for the mobile engineering team, balancing short-term delivery with long-term technical investments that enable scaling and efficiency.
Embody our  Culture  and  Values .
Qualifications
Required/Minimum Qualifications (RQs/MQs)
Bachelor’s degree in computer science, or related technical discipline AND 6+ years technical engineering experience developing mobile applications for iOS or Android platforms with coding in languages including, but not limited to, Swift, Kotlin, Objective-C, or Java.
OR equivalent experience.
Working knowledge of mobile application architecture, design patterns, and UI/UX principles.
3+ years of people management experience, leading high-performing mobile engineering teams.
Experience in consumer mobile engineering, mobile platform, or growth mobile oriented role.
Additional or Preferred Qualifications (PQs)
5+ years' experience managing mobile teams.
Contributions to open-source projects.
Experience building iOS or Android applications from scratch.
Demonstrated written and verbal communication skills with the ability to work closely with cross-functional teams, including product managers, designers, and other engineers.
Passion for learning new technologies and staying up to date with industry trends, best practices, and emerging technologies in mobile development and AI.
Experience in building mobile platform teams.
Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team.
Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.
Software Engineering M6 - The typical base pay range for this role across the U.S. is USD $161,600 - $286,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $209,600 - $314,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:  https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.

#J-18808-Ljbffr

Overview

Looking to Growth hack your career?

Looking to be part of the transformational Microsoft Azure cloud journey as part of the C+AI team? Passionate to leverage latest technologies to enable the next big opportunity in the Commercial Cloud business of Microsoft? Passionate to engineer high scale end to end capabilities on Azure which powers $80B+ of Revenue? Obsessed about Customers and Partner experiences?

The Azure Commerce + Ecosystems (C+E) team enables one of Microsoft’s most business-critical needs, building the services and tools to enable commerce across Microsoft. Given Microsoft's global presence in over 240 markets, close to 150 million transactions a day, and billions of dollars in revenue, commerce services need to be true internet scale and have state of the art availability, reliability and responsiveness.

Join the Azure Commerce + Ecosystems (C+E) team – Commerce Financial Services (CFS) Team. Responsible for running Microsoft Commercial Commerce Engine, Licensing and Fulfilments for millions of customers, through millions of transactions per day and processing of $80B+ of Microsoft Revenue running completely on Azure Platform leveraging multitude of Azure offerings across PaaS, IaaS and Serverless.

As we embark on our next rung of growth, we have bold goals to build a modern commerce platform for Microsoft which focus on Simplification of Licensing, Faster Go To Market, Improve experience of Partners & Customers in both Commercial & Consumer space.

Our Team Culture:

Work Environment where exploration, experimentation is encouraged

Simplifying customer experiences by latest technologies and matured engineering processes

Empowering and Enabling individuals & teams to realize their full potential

AI/ML led product and business disruption with a proven track record of leveraging the cutting-edge of technology in development

Focus on outcome, customer pain points, high quality of delivery

Qualifications

12+ years of experience in technical roles, solid shipping experience

2+ years of leadership experience managing a team delivery, performance, mentoring

Ability to nurture and grow talent

Excellent interpersonal, verbal, and written communication skills

Fluent in Azure Stack, Web Applications & API Development, Service & Platform Management, E2E Life Cycle Management & DevOps. React JS Experience is a plus

DevOp’s experience is a plus

BS or MS in Computer Science or equivalent

Responsibilities

We are looking for an Engineering Manager to help us achieve our bold goals in Modern Commerce Journey. The ideal candidate will have a blend of technical skills in full stack development, manage, nurture, and lead a high-calibre engineering team. Candidate should be adept at applying his/ her experience with a focus on problem solving and building an end to end system. Candidate should be highly customer obsessed and have a strong drive for high quality.

Lead a team of passionate high-calibre engineers developing and coaching them to higher performance and engagement

Work independently and collaboratively with other teams across Globe to land the common goals while maintaining consistency in results

Strong passion for technology and Innovative thinking on envisioning of service roadmaps and delivering end to end services which are long-lasting and agile to future needs

Connecting technical roadmaps to measurable outcomes through deep understanding of business and technical goals

Inculcate strong engineering culture within team driven through strong Quality of Service focus as outcome for customers and partners

Bring in & Drive changes to improve productivity, predictability, platforms in line with organizational aspirations & culture

Ability to take risks and put a structure around it and achieve the goals with focus on people, quality

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate.

Microsoft Azure is at the center of Microsoft’s cloud services strategy and the future of Microsoft. Azure brings together virtualization, compute, storage, authentication, authorization, artificial intelligence and machine learning, media and more to enable anyone to bring their business in the cloud. The Azure Development Security Engineering organization focuses on ensuring a that Azure is the most secure platform in the world and delivers a secure experience for millions of users worldwide.

We are seeking a diligent, insightful, and creative Principal Security Engineering Manager to build and lead a team to discover, diagnose, analyze, quantify, characterize and help drive solutions for the most challenging security problems in Azure through a data-driven, product-driven lens. In this role, you will advance security by working with other Security Engineers, Program and Product Managers, and Developers, as well as business leaders throughout Microsoft to turn individual findings and vulnerabilities into patterns and insights that can be measured and managed through engineering, automation, and other appropriate mitigations.  You will identify the most demanding security problems through original research and data analysis and help design and deliver practical solutions at scale for select products and services. This role is not confined to any particular area of technology; rather, you will work up and down the stack, across platforms, operating systems, languages, and frameworks, using your broad security skills to solve problems in unfamiliar domains.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Leadership:  you will demonstrate the Microsoft leadership principles of “Model, Coach, Care,” to build a happy and productive team of world-class security engineers, and participate in the broader Microsoft and industry-wide security community to advance the state of the art.

Vulnerability discovery and variant hunting:  Using the best available methodologies and techniques, you will examine chosen target systems in detail, looking for vulnerabilities and weaknesses, perform variant hunting looking for larger patterns, conduct qualitative and quantitative analysis over those patterns, and drive solutions upstream in a data-driven, shift-left fashion

Solution design and delivery:  you will help design solutions for security problems, partner with service teams and other security stakeholders to ensure rapid adoption of solutions and mitigation of threats from beginning to end.

Qualifications

Required Qualifications:

7+ years experience in identifying security vulnerabilities, software development lifecycle, large-scale computing, modeling, cyber security, and anomaly detection.

1+ year(s) people management.

Experience in multiple classes of vulnerabilities, including cross-site scripting, buffer overflows, SQL injection, TOCTOU (Time of Check Time Of Use) vulnerabilities, cryptographic weaknesses, insecure direct object references, and others.

Coding skills in one or more popular languages and platforms, including C/C++, C#, Java, JavaScript/Typescript, SQL, assembly, Ruby, Python, and others, and the ability to pick up new platforms quickly

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Master’s Degree in Statistics, Mathematics, Computer Science or related field

OR 6+ years experience in identifying security vulnerabilities, software development lifecycle, large-scale computing, modeling, cyber security, and anomaly detection.

1+ year(s) people management.

Penetration Testing M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until March 17, 2025.

#MSFTSecurity #MSFTNSBE25 #DevSec

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

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Engineering Manager Microsoft Jobs

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