We are a venture-backed company that combines artificial intelligence and intelligent robotics to change the way companies do business. Our company includes a team of world class technology experts recruited from centers of excellence including iRobot, Google, Amazon, Kiva Systems, Tesla, Uber, Carnegie Mellon, MIT, Cornell, University of Pennsylvania, Rethink Robotics, Lockheed Martin, BAE, Honeywell, and others. Prior work by this team resulted in more than 30 commercial products and billions of dollars in product revenue. Simply put, our team knows how to produce disruptive products that generate value for our customers. Through our leading-edge technology, we can automate tasks that have never been performed by machines and to do so at a price/performance level that brings our customers to us.

As a company, we work hard and are creating material impact with our customers. Some would feel the need to say, we work hard and play hard whereas at our company our work is our play and most of us finish a day and think what could be more amazing? Our culture is highly collaborative and open, the technical problems are challenging, the business opportunities are magnificent, and the value of your work to the customers and to the world is clear. Indeed, what could be better?

Job Summary:

Berkshire Grey is looking for a highly motivated manager with interests in industrial robotics and automation to support our customer sites in the field from the installation of the product all the way through post warranty. The Technical Field Engineering team is comprised of some of our most talented multi-disciplinary engineers that can solve our hardest and most complex problems. The Technical Field Engineering Manager will play a key role in customer satisfaction when our customers need help the most. They will identify, troubleshoot, and root cause issues as they come up while working with developers to resolve highly visible customer issues.

Key Responsibilities:

Manage team of multi-disciplinary engineers who are supporting customers on-site
Effectively schedule support for and manage critical customer issues from the ground
Develop staffing coverage plans to support on-going deployments
Work with struggling key accounts to improve tech adoption and reduce escalations
Report progress updates to senior leadership both internal and to customers
Manage site retrofit plans and develop cost avoidance strategies to reduce BG exposure
Oversee root cause analysis identification and follow-up actions

Required Qualifications:

BS degree in Software, Mechanical, or Electrical engineering or a technical degree in Mechatronics or Controls
3-4 years of practical, hands-on experience in multiple engineering disciplines (Software, Hardware, or Controls)
Experience using Linux (Ubuntu), VCS (Git), and issue tracking systems (JIRA)
Strong communication skills both spoken and written
Willingness to interface with customers with a customer first mentality
Positive attitude and desire learn and be hands on
Work in fast paced environments, under pressure, and multitask
Ability to travel 50% and communicate after hours occasionally
Flexibility to work non-standard schedules
Stand and/or sit for 8+ hours, lift up to 50lbs, work in loud and non-climate-controlled environments

Preferred Qualifications:

5-6 years of prior work experience in multi-disciplinary engineering roles (Software, Hardware, or Controls)
Experience providing technical support, quality assurance, or development
3-4 years of experience working with industrial robotics, conveyor systems, sorters, or AGVs or a strong passion for them
1-2 years of technical customer service experience
Strong desire to learn new things and teach others

This job is not eligible for visa sponsorship.

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