Job Description

Job Description

Microsoft Dynamics Functional Business Analyst
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Work closely with the Business to gather & refine requirements, collaborate with cross functional technical and business teams, stakeholders, and SMEs to drive Dynamics CRM design, functionality, configuration, business management, service delivery, training, and performance
Employ analysis, design/architecture, configuration, and problem-solving skills to solve CRM business process issues & gaps specific to Dynamics 365 CRM
Evaluate business processes, anticipate requirements, uncover areas for improvement and assist in developing solutions
Configuration and Customization including experience in creation of custom entities, edit existing entities, creating and editing fields, supported and unsupported customizations, amending CRM schema, changing CRM UI, automation with processes, summarizing and reporting data, Security of data and functionality, and customizing mobile apps
Participate in communications between various IT and business partners
Participate in deployments, post deployment remediation efforts and support escalation as needed
Investigate, analyze, and document complex as-is business processes for use in design of new application functions
Manage and track the status of requirements throughout the project lifecycle; re-defining as necessary
Identify appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards
Design, write and execute test cases and test scripts to thoroughly test company software products on multiple projects of varying size and application systems to ensure all objectives are met
Perform various degrees of testing (unit, baseline, full system, ad hoc)
Conduct testing to ensure products perform according to user requirements and within established guidelines
Identify, log, and recreate error codes, enhancements, user stories, bugs, and defects
Document all software discrepancies and work with team leadership, subject matter expert, and/or development on the resolution of those discrepancies
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Assist in clarifying project scope and vision
Log and document bugs, enhancement, and product issues
Draft quality assurance policies, procedures, and knowledge articles

Qualifications
Education and/or Experience

Dynamics 365 experience is required, including implementation and support experience
High school diploma or general education degree (GED)
At least 1 year experience in Information Technology in a related field
Knowledge of application design software a plus (Figma, Balsamiq, etc.).
Exposure to Agile, Scrum and other iterative and incremental development methodologies
Knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication
Ability to think and act as an end-user
Must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues
Experience/exposure using programming languages, QA methodologies, and test management software, UI/UX applications
Ability to use logic and reasoning to identify the strengths and weaknesses of IT systems
Ability to work well within a team
Strong computer skills and experience with custom applications
Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support
Demonstrate strong attention to detail and have analytical and problem-solving abilities
Proficiency with MS Office and email

Preferred Qualifications

Bachelors degree in Computer Science, Engineering, Information Systems, or related field preferred
Experience with SQL Queries and databases a plus
Experience with various software development lifecycles, software UI/UX design, and testing is a plus

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