Company Overview: LegalMatch is an online legal services platform that connects individuals with attorneys and legal professionals. LegalMatch uses a matching system that allows users to submit details about their case or legal issue, and then the platform matches them with attorneys who have experience in the relevant area of law. With a focus on customer satisfaction and continuous improvement, we are seeking a dynamic and motivated individual to join our mid-size and growing team as a Churn Analytics Manager. Position Overview: As a Churn Analytics Manager, you will play a pivotal role in identifying and implementing strategies to minimize customer churn and maximize customer retention. You will be responsible for analyzing data, developing insights, and collaborating with cross-functional teams to implement initiatives that enhance customer satisfaction and loyalty. This role reports into the CEO. The ideal candidate will be in-office based in Reno, NV or in one of our other two offices, Las Vegas, NV and Austin, TX. The on-target earnings will depend on experience, depth of skills, and location. Key Responsibilities: <ul><li>Conduct thorough analysis of customer data to identify trends, patterns, and potential churn indicators</li><li>Collaborate with sales, marketing, and customer support teams to align customer retention efforts with overall company objectives and product enhancements</li><li>Develop and implement proactive strategies to reduce churn and improve customer retention</li><li>Monitor key performance indicators related to churn and provide regular reports to the management team</li><li>Work closely with the support department to address customer concerns and enhance overall customer experience</li><li>Work with the Renewals team to successfully execute the devised strategies</li><li>Serve as an escalation point and negotiate directly with customers alongside Renewal partners to alleviate attrition</li><li>Implement and optimize customer engagement programs to foster long-term relationships</li><li>Establish a feedback loop with customers to gather insights and relay valuable information to internal teams for continuous improvement </li></ul>Requirements Qualifications: <ul><li>Bachelor's degree in Business, Analics, Statistics, or a related field preferred</li><li>Proven experience in a customer-facing role, preferably in SaaS or technology</li><li>Strong analytical and problem-solving skills, with the ability to interpret data</li><li>Proficiency in data analysis tools and programming languages (e.g., SQL, Python, R)</li><li>Excellent communication and interpersonal skills</li><li>Ability to work collaboratively in a cross-functional team environment</li><li>Previous experience in customer retention or churn reduction</li></ul>

<h3>Job Description</h3><div>Job Description<div>We're seeking a qualified candidate for a full-time Data & Analytics Manager within our Las Vegas, NV office.Reporting directly to the SVP, Media & Analytics, the Data & Analytics Manager will serve as support to the SVP and other employees/departments to advance the departmental efforts to track and report appropriate information in order to properly evaluate the effectiveness of REQ's services.We build brands online, and we're proud to work with some of the best consumer brands, nonprofits, advocacy groups, small businesses, associations, and influential people. Our diverse client base means a variety of fascinating challenges and learning experiences for you. Expect stimulating projects, educational opportunities, involvement in strategy, and a fun team that values your contributions.At REQ, you'll be surrounded by people who are curious, resourceful, creative, enthusiastic, passionate, and proactive. We're a team of thinkers, creators, and builders who act as trusted advisers to our clients and stewards of their marketing budgets. We enjoy each other’s company and have fun while we work, which is why we were named as a Best Place to Work in the Washingtonian and Washington Business Journal.Responsibilities:Analytics & Strategy<ul><li>Act as a leader with clients and work with them to develop appropriate scopes of work and to oversee seamless delivery to budget, time and expectations</li><li>Develop, lead and implement analytics projects as derived from client business questions, inclusive of research design, technical implementation, and final delivery consistent with REQ and client standards</li><li>Execute analytics tactics such as analytics audits, advanced tagging and tracking set up, and detailed quality assurance checks</li><li>Assist with campaign tagging and tracking implementation as well as ongoing management and maintenance leveraging Google Tag Manager, Google Analytics, and other digital marketing platforms</li><li>Assist in developing insights relating to the customer and attribution modeling</li></ul>Reporting & Data Visualization<ul><li>Work with internal stakeholders to understand data sources, processes and KPIs, and build dashboard and tools to help teams effectively track these measures</li><li>Help identify KPIs and calculate metrics, including CPM, CPC, CPE, CPA, ROI, etc.</li><li>Analyze complex data sets and transform raw data into actionable insights that ensure marketing efforts are effectively driving awareness, conversion, growth and revenue</li><li>Identify, measure and track customer acquisition cost and ROI utilizing a variety of methods, including performing match backs</li><li>Utilize warehousing, ETL and visualization tools, such as Google Data Studio, PowerBI, Tableau, Domo, etc., to build and maintain efficient and scalable processes</li><li>Guide in the creation of effective data visualizations (e.g. Tableau dashboards, PowerPoint and chart templates, interactive charts, infographics, etc.)</li></ul>Team Leadership<ul><li>Coach and lead more junior staff; coordinate contractors and vendors as required</li><li>Be a forward thinker and innovator; discover new opportunities, and stay informed on the marketing and communications analytics industry, including new technologies, methodologies, and key players</li><li>Assist in the new business process – inclusive of thought leadership, and identifying & developing opportunities with current and potential clients</li><li>Self-manage deliverables, timelines, and project statuses and report any issues to senior management </li><li>Support and build on Analytics best practice guidelines</li></ul>Requirements: <ul><li>Bachelor’s degree in Mathematics, Statistics, Economics or any other appropriate discipline, or equivalent experience</li><li>5+ years of relevant, professional work experience plus experience managing a team.</li><li>Experience working with data from digital marketing platforms such as Google Ads, Facebook, Salesforce, etc. </li><li>Comprehensive experience and understanding of Excel </li><li>Demonstrated employee development and performance management skills </li><li>Demonstrated ability to take lead on projects and derive insights from data</li><li>Excellent interpersonal and project management skills - Ability to effectively communicate complex analytics concepts to those outside the industry/department  </li><li>Proficiency using at least one major BI Tool (Dataroma preferred)</li><li>Proficiency using tag management solutions such as GTM, DTM, Tealium, Signal Tag, etc.</li><li>Proficiency with Google Analytics</li><li>Proficiency with G Suite and Google Marketing Platform products (Google Data Studio, Google Sheets, etc.)</li><li>Proficiency with ETL, SQL, and database management (Google Big Query and/or Funnel.io)</li><li>Experience with Multi-channel attribution reporting (LeadsRX, Rockerbox, etc.)  </li><li>Experience navigating digital advertising platforms and their roles in the digital marketing media mix</li><li>Desire to continually learn and create a transfer of knowledge with internal stakeholders</li></ul>No contractors or recruiters, please. REQ is an equal opportunity employer and seeks qualified candidates regardless of race, religion, gender, sexual orientation, disability, national origin or age.  Powered by JazzHRYa8wFS0fP8</div></div>

Analytics Manager Jobs in Las Vegas

Churn Analytics Manager
May 1, 2024

Data Analytics Manager
April 23, 2024

Data Analytics Manager
April 22, 2024

Analytics Manager
April 7, 2024

Analytics Manager Corporate Support Las Vegas
April 7, 2024

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Analytics Manager Jobs in Las Vegas

Churn Analytics ManagerMay 1, 2024

Data Analytics ManagerApril 23, 2024

Data Analytics ManagerApril 22, 2024

Analytics ManagerApril 7, 2024

Analytics Manager Corporate Support Las VegasApril 7, 2024