About Our Company:Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Topps, Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver creating a community for both sports fans and fashion lovers.The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.General Position Summary:Digital Marketing strategic leader and operational expert that establishes data-driven points of view positioned towards increasing revenue growth.The Senior Digital Marketing Analytics Manager is responsible for strategic planning and tactical operations oversight, quantitative campaign analysis, KPI dissemination, and collaborating with various internal and external groups to achieve company goals. This position will have a focus on defining, creating, and communicating a framework for activation and optimization across all digital platforms that drives brand and performance outcomes. This position manages and recommends campaigns in line with marketing plans for company initiatives, researches and identifies potential placements, and oversees platform best practices.The Primary responsibilities are to increase acquisition and reduce churn through optimization of the Customer Journey (CX) while identifying growth opportunities for Lids Direct-to-Consumer (DTC) strategy.Principle Duties and Responsibilities:Execute the primary duties and responsibilities of the position according to the Digital Marketing Director and Head of Marketing direction and expectations.Optimizing the Customer Experience & Journey:<ul><li>Oversee the customer journey on across Lids DTC businesses identifying opportunities to enhance user experience, drive engagement, and increase sales</li></ul>A|B Testing & Data Analysis:<ul><li>Lead A|B testing initiatives to optimize campaign performance, website user experience, consumer outreach (CRM) and conversion rates</li><li>Analyze results, share insights, and make data-driven recommendations to senior leadership</li><li>Collaborate with external agency partners and internal creative teams, providing clear guidance and feedback</li></ul>Strategy Development & Execution:<ul><li>Collaborate with the Digital team leaders to define, optimize, and create and implement the DTC commerce strategy for</li><li>Work closely with cross-functional teams, ensuring alignment of DTC objectives with broader brand and business goals</li></ul>Marketing Operations:<ul><li>Create annual sales strategy and operational planning prior to fiscal year launch (budgeting)</li><li>Create and present weekly, monthly, quarterly reporting to peers and senior leadership</li><li>Administrative responsibility across all digital platforms, maintaining access levels and securing operational functions for digital marketing platforms and tools</li><li>Performance Marketing - Paid media expertise and experience with practical execution at all functional stages across Social, Search, OOH, OTP, CTV, others. 5+ years of experience</li><li>Email practical experience with email best practices, list management and deployment (5+ years of experience)</li><li>eCommerce- acquisition and retention strategy development and execution across all properties (5+ years of experience)</li><li>SEO site architecture and SEO optimization experience</li><li>Any additional responsibility as set by Director or Head of Marketing</li></ul>Job Required Knowledge, Skills and Education:<ul><li>Bachelor of Science degree in Marketing, Business, Finance, Information Systems, Data Science or related field. Meaningful experience at a retail or tech-forward company preferred</li><li>Minimum of 7 years of marketing and analytics experience</li><li>Advanced in A|B testing tools and analytics platforms</li><li>Strong analytical, organizational, and project management skills</li><li>Expertise in DTC channels and the evolving commerce landscape</li><li>Exceptional leadership abilities with experience in managing cross-functional teams</li><li>Excellent communication and presentation skills, with ability to influence and be influenced through maintaining data-driven views that are loosely held</li><li>Comfort with ambiguity as demonstrated by being able to adapt in structured and un-structured environments</li></ul>In Order to be Successful in this Role:Desired prior work environment experience (fast paced), proficiency in processes, positive mindset, demonstrate solution-oriented positivity, great work ethic, excellent communicator, proficiency in Excel.Physical/ Travel Requirements:Non-Remote - This position is based in the Indianapolis, IN officeThis position requires less than 20% travelReports to:Director Digital Marketing, Social Mediaby Jobble

<h3>Job Description</h3><div>Job Description<div>At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!The Fraud Analytics Manager is responsible for leading the data work stream, including model and data analysis, focused on fraud prevention and detection across various areas of the organizations. This role will have a client delivery focus and will also work to identify and pursue new fraud detection and prevention models, build long-term business relationships and develop analytic solutions for Fraud Risk Management clients. The Fraud Analytics Manager will work collaboratively with the assigned business unit to ensure that proper corporately agreed upon fraud prevention, detection, response and reporting procedures exist, are documented, and are being followed. This role will work collaboratively with other enterprise areas such as Legal, Internal Auditing, IT, and HR as needed in the understanding and application of these procedures.Key Responsibilities:<ul><li>Oversee implementation of data in fraud strategy, policy, and projects</li><li>Coordinate and manage fraud risk tools development, design, and implementation</li><li>Conduct fraud monitoring and data analytics reviews</li><li>Assist and establish/maintain proactive fraud prevention and detection processes</li><li>Design and implement fraud metric dashboards, including KPIs, and KRIs</li></ul>Qualifications & Requirements:<ul><li>BA/BS degree in related field.</li><li>Data Analytics, or other Technical Computing major recommended.</li><li>Helpful but not required – FLMI, CFE, data analytics, security, fraud, auditing or business process related certifications.</li><li>Proven Skill<ul><li>Countering fraud in a financial services, insurance, or similar environment.</li><li>Working with Federal, State, or local law enforcement, and/or security agencies.</li><li>Working with or at a cloud service provider in security, network protection, or fraud detection a plus.</li><li>Working with data analytics tools.</li></ul></li><li>Or any combination of education and experience which would provide an equivalent background.</li></ul>Salary Band: 06BThis selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.For all positions:Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies. #LI-HW1</div></div>

About Our Company:Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Topps, Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe. General Position Summary:Digital Marketing strategic leader and operational expert that establishes data-driven points of view positioned towards increasing revenue growth.The Senior Digital Marketing Analytics Manager is responsible for strategic planning and tactical operations oversight, quantitative campaign analysis, KPI dissemination, and collaborating with various internal and external groups to achieve company goals. This position will have a focus on defining, creating, and communicating a framework for activation and optimization across all digital platforms that drives brand and performance outcomes. This position manages and recommends campaigns in line with marketing plans for company initiatives, researches and identifies potential placements, and oversees platform best practices.The Primary responsibilities are to increase acquisition and reduce churn through optimization of the Customer Journey (CX) while identifying growth opportunities for Lids’ Direct-to-Consumer (DTC) strategy. Principle Duties and Responsibilities:Execute the primary duties and responsibilities of the position according to the Digital Marketing Director and Head of Marketing direction and expectations. Optimizing the Customer Experience & Journey:<ul><li>Oversee the customer journey on across Lids’ DTC businesses identifying opportunities to enhance user experience, drive engagement, and increase sales</li></ul> A|B Testing & Data Analysis:<ul><li>Lead A|B testing initiatives to optimize campaign performance, website user experience, consumer outreach (CRM) and conversion rates</li><li>Analyze results, share insights, and make data-driven recommendations to senior leadership</li><li>Collaborate with external agency partners and internal creative teams, providing clear guidance and feedback</li></ul> Strategy Development & Execution:<ul><li>Collaborate with the Digital team leaders to define, optimize, and create and implement the DTC commerce strategy for</li><li>Work closely with cross-functional teams, ensuring alignment of DTC objectives with broader brand and business goals</li></ul> Marketing Operations:<ul><li>Create annual sales strategy and operational planning prior to fiscal year launch (budgeting)</li><li>Create and present weekly, monthly, quarterly reporting to peers and senior leadership</li><li>Administrative responsibility across all digital platforms, maintaining access levels and securing operational functions for digital marketing platforms and tools</li><li>Performance Marketing - Paid media expertise and experience with practical execution at all functional stages across Social, Search, OOH, OTP, CTV, others. 5+ years of experience</li><li>Email – practical experience with email best practices, list management and deployment (5+ years of experience)</li><li>eCommerce- acquisition and retention strategy development and execution across all properties (5+ years of experience)</li><li>SEO – site architecture and SEO optimization experience</li><li>Any additional responsibility as set by Director or Head of Marketing</li></ul> Job Required Knowledge, Skills and Education:<ul><li>Bachelor of Science degree in Marketing, Business, Finance, Information Systems, Data Science or related field. Meaningful experience at a retail or tech-forward company preferred</li><li>Minimum of 7 years of marketing and analytics experience</li><li>Advanced in A|B testing tools and analytics platforms</li><li>Strong analytical, organizational, and project management skills</li><li>Expertise in DTC channels and the evolving commerce landscape</li><li>Exceptional leadership abilities with experience in managing cross-functional teams</li><li>Excellent communication and presentation skills, with ability to influence and be influenced through maintaining data-driven views that are loosely held</li><li>Comfort with ambiguity as demonstrated by being able to adapt in structured and un-structured environments</li></ul> In Order to be Successful in this Role:Desired prior work environment experience (fast paced), proficiency in processes, positive mindset, demonstrate solution-oriented positivity, great work ethic, excellent communicator, proficiency in Excel. Physical/ Travel Requirements:Non-Remote - This position is based in the Indianapolis, IN officeThis position requires less than 20% travel Reports to:Director Digital Marketing, Social Media

SummaryThis position is responsible for oversight of the Customer Care Analytics Team. This includes the delivery of actionable insights through the creation of new reporting, consistent delivery of ongoing reporting and continued development of the Customer Care dataset. This individual will successfully work cross-functionally (examples include IT, Supply Chain and Digital) to develop an understanding of many areas of the business, creating reports and actionable analysis to empower the business to make customer focused, cost effective decisions. Additionally, this role holds the primary responsibility of leading the Customer Care Analysts, Customer Care Junior Analyst, Customer Care Operations Specialist Lead and Customer Care Operations Specialists which includes overseeing their tasks and development. This leader will effectively exhibit JD Finish Lines core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties: <ul><li>With input from Customer Care Leadership, plan, prioritize and execute the Customer Care Analytics roadmap. This includes providing monthly updates, planning sprint work and delivering on deadlines.</li><li>Directly leads, manages and develops the Customer Care Analyst, Customer Care Junior Analyst, Customer Care Operations Lead and Customer Care Operations Specialists.</li><li>Management responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.</li><li>Ensure existing reporting is consistently delivered around key Customer Care measurements and actionable analysis is provided. This includes reporting on overall contact center metrics, agent metrics, queue level reporting, customer friction and customer information</li><li>Ensure KPI reporting is consistently delivered for all areas of Customer Care utilizing BI tools and SQL</li><li>Ensure Ad Hoc reporting requests from the Customer Care Leadership Team are prioritized and completed</li><li>Ensures measurements are in place for all Customer Care Analytics and Ops Specialist roles.</li><li>Communicates results and leads the team to continuous improvement.</li><li>Ensures there is redundancy across all tasks and responsibilities.</li><li>Deliver weekly agent scorecards with actionable takeaways</li><li>Maintain and improve Voice of the Customer reporting (VOC)</li><li>Deliver a comprehensive dashboard for the back office team highlighting both individual and team performance</li><li>Assist with the setup and documentation of the Customer Care database</li><li>Prioritize, create and deliver new reporting as data becomes available or as needs arise</li><li>Automate current manual reports</li><li>Based on analysis of call center data, makes recommendations for process improvements and reduction of customer friction.</li><li>Be the expert on Customer Care data. Consistently grows in industry knowledge and understanding of best practices and applies that understanding to their team and department.</li><li>Connect Customer Care data to useful data across the organization in order to provide customer insights that drive customer experience improvements.</li><li>Prioritizes and executes multiple projects and tasks with minimal supervision or direction.</li><li>Present summaries of findings to all levels of the leadership team</li><li>Investigate, escalate and follow up on technical issues as needed.</li><li>Additional duties and projects as required.</li></ul>Required Education and/or ExperienceBachelors degree (B.A.) from a four-year college or university and 5 - 7 years experience with data analytics and/or process improvement, as well as management experience, or equivalent combination of education and experience.Required Computer and/or Technical Skills<ul><li>Intermediate to advanced knowledge and abilities with Microsoft Word, Excel, and Access or Google Suite applications.</li><li>Report writer experience (PowerBI, Looker, etc.)</li><li>Intermediate to advanced SQL skills</li></ul>Preferred Experience<ul><li>Familiarity with phone system and contact center data</li><li>Customer Care experience</li><li>Previous experience creating agent level scorecards</li><li>Previous experience automating reporting</li></ul>Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Sit for more than 6 hours per shift</li><li>Use hands to finger, handle and feel</li><li>Reach with hands and arms</li><li>Talk and/or hear</li><li>Walk or move from one location to another</li><li>Occasionally may need to climb, balance, stoop, kneel, or crouch</li><li>Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally</li><li>Punctuality and regular attendance consistent with the companys policies are required for this position.</li><li>Average work week is 40-45 hours, which can vary depending on business need.</li><li>The work environment for this position is a moderately noisy office setting.</li></ul>The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.<h3>LI-DNI</h3>by Jobble

Analytics Manager Jobs in Indianapolis, IN

Sr Digital Marketing Analytics Manager
April 20, 2024

Sr Digital Marketing Analytics Manager
April 16, 2024

Data And Analytics Manager
April 16, 2024

Fraud Analytics Manager
April 13, 2024

Sr Digital Marketing Analytics Manager
April 13, 2024

Customer Care Analytics Manager
April 11, 2024

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Analytics Manager Jobs in Indianapolis, IN

Sr Digital Marketing Analytics ManagerApril 20, 2024

Sr Digital Marketing Analytics ManagerApril 16, 2024

Data And Analytics ManagerApril 16, 2024

Fraud Analytics ManagerApril 13, 2024

Sr Digital Marketing Analytics ManagerApril 13, 2024

Customer Care Analytics ManagerApril 11, 2024