We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, were all a part of something bigger than ourselves. Are you ready to change the way the world moves? Manager, Analytics, Reporting, Manufacturing, Business Services

Job Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better worldtogether. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making. In this position... The Reporting and Analytics role is a key role in the Global Contact Center organization, supporting the teams with crucial insights into the operation of our centers and tasks. This includes reporting on all programs across the CRCs and ad hoc data retrieval and analysis for Contact Center Management, supported Business Management and OGC/legal. The role is the lead Contact Center interface with IT, IT Architecture and suppliers in data and reporting related workstreams Responsibilities What you'll do... <ul> <li>Manage Global Contact Center Operations data and analytics reporting</li> <li>Work with business owners to prioritize, enhance and streamline reporting requirements </li> <li>Provide a link between raw enterprise data and management, so data extraction, </li> <li>Analysis and transformation are key job responsibilities</li> <li>Lead for all CRC & BAC Reporting and Dashboard development requests</li> <li>Work with global leaders to build and align reporting needs globally.</li> <li>Develop reporting templates that satisfy reporting needs and develop synergies across regional reporting activities</li> <li>Develop metrics and analytics to provide key insights and drive operational efficiencies, business decisions concern resolution, and customer satisfaction initiatives </li> <li>Maintain databases and perform updates as necessary to ensure accuracy </li> <li>Regularly examine data reports to locate and resolve mistakes throughout </li> <li>Accurately analyze and collect data for various types of business reports </li> <li>Monitor data to identify changes in financial and business trends</li> <li>Create and Leverage software resources to collect, consolidate, and present data to business stakeholders and department leads</li> <li>Work with GDIA data engineering team in creating data marts for Reporting needs</li> <li>Lead team in automating the current manual reports</li> <li>Migrate current dashboards and Reports from Hadoop to GCP</li> <li>Contact Center lead for major cross-function data and reporting initiatives</li> <li>Ad-Hoc Reporting - Lead for all Stakeholders and Departmental reporting requests</li></ul> Qualifications You'll have... <ul> <li>Bachelor's degree required </li> <li>5+ years of Analytics/Business Intelligence Engineering experience</li> <li>Experience with data visualization using Tableau, Quicksight, R, Python or similar tools/languages</li> <li>Fluent in data analysis tools (esp. SQL and preferably Python/R), GCP/Hadoop, Tableau, experiment frameworks, and working across the full stack of data analysis (data engineering, ETL, data analytics, and data visualization).</li> <li>Strong analytical skills required</li> <li>Proficient Excel user</li></ul> Even better, you may have... <ul> <li>B.S or M.S Degree in Computer Science, Statistics, Data Analytics or similar</li> <li>Knowledge of MSD, Salesforce and OWS systems desired</li> <li>Prior customer relationship center experience preferred</li> <li>Strong team building skills required. Ability to lead cross functional teams preferred</li> <li>Effective written and oral communication skills </li></ul> You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: <ul> <li>Immediate medical, dental, vision and prescription drug coverage</li> <li>Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more</li> <li>Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more</li> <li>Vehicle discount program for employees and family members and management leases</li> <li>Tuition assistance</li> <li>Established and active employee resource groups</li> <li>Paid time off for individual and team community service</li> <li>A generous schedule of paid holidays, including the week between Christmas and New Year's Day</li> <li>Paid time off and the option to purchase additional vacation time. </li></ul> For more information on salary and benefits, click here: https://fordcareers.co/LL6SP1 This position is a leadership level 6. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-KR3

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better worldtogether. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making.

In this position...

The Reporting and Analytics role is a key role in the Global Contact Center organization, supporting the teams with crucial insights into the operation of our centers and tasks. This includes reporting on all programs across the CRCs and ad hoc data retrieval and analysis for Contact Center Management, supported Business Management and OGC/legal. The role is the lead Contact Center interface with IT, IT Architecture and suppliers in data and reporting related workstreams

Responsibilities

What you'll do...
Manage Global Contact Center Operations data and analytics reporting
Work with business owners to prioritize, enhance and streamline reporting requirements
Provide a link between raw enterprise data and management, so data extraction,
Analysis and transformation are key job responsibilities
Lead for all CRC & BAC Reporting and Dashboard development requests
Work with global leaders to build and align reporting needs globally.
Develop reporting templates that satisfy reporting needs and develop synergies across regional reporting activities
Develop metrics and analytics to provide key insights and drive operational efficiencies, business decisions concern resolution, and customer satisfaction initiatives
Maintain databases and perform updates as necessary to ensure accuracy
Regularly examine data reports to locate and resolve mistakes throughout
Accurately analyze and collect data for various types of business reports
Monitor data to identify changes in financial and business trends
Create and Leverage software resources to collect, consolidate, and present data to business stakeholders and department leads
Work with GDIA data engineering team in creating data marts for Reporting needs
Lead team in automating the current manual reports
Migrate current dashboards and Reports from Hadoop to GCP
Contact Center lead for major cross-function data and reporting initiatives
Ad-Hoc Reporting - Lead for all Stakeholders and Departmental reporting requests
Qualifications

You'll have...      Bachelor's degree required
5+ years of Analytics/Business Intelligence Engineering experience
Experience with data visualization using Tableau, Quicksight, R, Python or similar tools/languages
Fluent in data analysis tools (esp. SQL and preferably Python/R), GCP/Hadoop, Tableau, experiment frameworks, and working across the full stack of data analysis (data engineering, ETL, data analytics, and data visualization).
Strong analytical skills required
Proficient Excel user
Even better, you may have...     B.S or M.S Degree in Computer Science, Statistics, Data Analytics or similar
Knowledge of MSD, Salesforce and OWS systems desired
Prior customer relationship center experience preferred
Strong team building skills required. Ability to lead cross functional teams preferred
Effective written and oral communication skills
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:    Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/LL6SP1

This position is a leadership level 6.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-KR3

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.
In this position...
At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.
Do you have what it takes to make smart vehicles for a smart world? Join the FordPass Product team. Utilizing Design Thinking & User Experience methods, you'll work to deliver breakthrough products and services that delight our customers. We're seeking forward-thinking, laser-focused professionals with a passion for bringing innovative, exciting, and sustainable ideas to life.
As a Product Analytics Manager, you will work directly with a cross-functional product team to deliver cross-channel digital interactions that delight, build connections, and deliver value to both customers and Ford.
What you'll do...
Support ad-hoc Metrics Report and Monitoring requests by developing optimized queries and data visualizations.
Support segmentation/demographic/behavioral causal analysis, develop hypothesis and design experimentation to positively impact mobile KPIs.
Leverage data-driven insights to proactively identify most impactful opportunities, and inform future experimentation design and product roadmaps.
Design, develop, and maintain automated, self-service systems/reports/dashboards at-scale.
Collaborate with other data scientists to model mobile attribution to overall Ford Customer Retention, loyalty and revenue.
Establish analytical framework for product development by partnering with product and engineering teams to define measurement approach, quantifying, and evaluating success, and developing KPIs for ongoing measurement and reporting.
Collaborate with product managers on experimentation design and planning as well as measuring the impact of the experiments.
Collaborate with social listening team, UX researchers and other cross-functional team to provide digestible customer sentiments and insights.
Support strategic decision by providing analytics and customer insights.
Collaborate with Product Managers, software engineering, data science, and data engineering partners to design and develop and evolve our analytic capabilities.
Navigate ambiguity to develop analytic solutions and shape work for junior team members.
You'll have...
5+ years of Analytics/Business Intelligence Engineering experience.
Knowledge of product experimentation.
Knowledge of data modeling.
Experience with data visualization using Tableau, Quicksight, R, Python or similar tools/languages.
Experience in scripting for automation (e.g. Python) and advanced SQL skills.
Fluent in data analysis tools (esp. SQL and preferably Python/R), GCP/Hadoop, Tableau, experiment frameworks, and working across the full stack of data analysis (data engineering, ETL, data analytics, and data visualization).
Ability to analyze large datasets and use data to inform product or business decision making, with a track record of driving directly measurable product or business impact.
Even better, you may have...
MBA or equivalent.
Strong organizational and time management skills with the ability to manage multiple, competing priorities simultaneously, multi-task, and meet deadlines.
Excellent cross-group collaboration skills, ability to impact outcomes in a fast-paced, matrixed environment.
Exceptional verbal and written communication skills, capable of presenting to senior leadership.
Excellent business judgment and demonstrated ability to think and act both strategically and tactically.
Self-starter who is customer obsessed, detail-oriented, and an enthusiastic team player.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage.
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more.
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
Vehicle discount program for employees and family members and management leases.
Tuition assistance.
Established and active employee resource groups.
Paid time off for individual and team community service.
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
Paid time off and the option to purchase additional vacation time.
This position is a salary grade 6.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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