Stericycle Business Analyst Interview Questions + Guide in 2025

Stericycle is a global leader in environmental services, specializing in compliance-based solutions that protect health, safety, and the environment.

As a Business Analyst at Stericycle, you will be instrumental in enhancing and transforming business operations through detailed analysis and process optimization. Your core responsibilities will involve evaluating existing IT systems and business processes to identify inefficiencies and propose technology-driven solutions. You will be tasked with performing functional testing, supporting User Acceptance Testing (UAT), and ensuring that solutions meet both business requirements and quality standards. Additionally, you'll create user training materials, document system changes, and collaborate with cross-functional teams to ensure successful adoption and continuous improvement of processes.

To excel in this role, you should possess strong analytical skills, a knack for resolving conflicts between business and technical teams, and the ability to clearly convey complex information to diverse stakeholders. Familiarity with financial systems, SQL, and technical documentation is also essential. The ideal candidate thrives in a fast-paced environment, adapts to evolving priorities, and effectively manages multiple projects to deliver results on time.

This guide will help you prepare for your interview by providing insight into the key competencies and experiences that Stericycle values in their Business Analyst role, ensuring you can showcase your qualifications effectively.

The interview process for a Business Analyst position at Stericycle is structured to assess both technical and interpersonal skills, ensuring candidates are well-suited for the role and the company culture. The process typically consists of several stages, including phone interviews and in-person meetings.

1. Initial Phone Interviews

The first step in the interview process involves two phone interviews. The initial call is usually conducted by a recruiter and focuses on general technical questions related to the role. This is an opportunity for candidates to showcase their understanding of business analysis concepts and their ability to evaluate existing IT systems and processes. The second phone interview is more HR-oriented, where candidates discuss their experiences, motivations, and how they align with Stericycle's values and mission.

2. In-Person Interviews

Following the phone interviews, candidates are invited for two in-person interviews. These interviews are typically conducted with a manager and a vice president, allowing candidates to engage in one-on-one discussions. The format of these interviews is balanced, incorporating both technical and HR-related questions. Candidates should be prepared to discuss their past experiences in detail, particularly how they have identified inefficiencies in business processes and proposed technology-driven solutions.

3. Final Assessment

The final assessment may include a review of the candidate's ability to manage changes to baseline requirements and apply change control processes effectively. This stage often involves situational questions that assess how candidates would handle real-world scenarios they might encounter in the role. The decision-making process may take some time, especially if there are organizational changes or restructuring within the company.

As you prepare for your interview, it's essential to understand the types of questions that may be asked to evaluate your fit for the Business Analyst role at Stericycle.

In this section, we’ll review the various interview questions that might be asked during a Business Analyst interview at Stericycle. The interview process will likely assess your technical skills, problem-solving abilities, and your fit within the company culture. Expect a mix of technical and HR-related questions, as well as inquiries that gauge your experience with business processes and systems.

Technical Skills

1. Can you describe your experience with SQL and how you have used it in your previous roles?

Understanding your SQL proficiency is crucial, as it is a key skill for this role.

How to Answer

Discuss specific projects where you utilized SQL to extract, manipulate, or analyze data. Highlight any complex queries you wrote and the impact of your work on business decisions.

Example

“In my previous role, I used SQL to analyze customer data, which involved writing complex queries to identify trends in purchasing behavior. This analysis led to a 15% increase in targeted marketing efforts, significantly boosting our sales in the following quarter.”

2. How do you approach functional testing and User Acceptance Testing (UAT)?

This question assesses your understanding of testing processes and your role in ensuring quality.

How to Answer

Explain your methodology for testing, including how you gather requirements, create test cases, and involve stakeholders in the UAT process.

Example

“I start by collaborating with stakeholders to gather detailed requirements, then I develop comprehensive test cases that cover all scenarios. During UAT, I ensure that users are engaged and provide feedback, which I use to refine the final product before deployment.”

3. Describe a time when you identified an inefficiency in a business process. What steps did you take to address it?

This question evaluates your analytical skills and your ability to drive improvements.

How to Answer

Share a specific example where you identified a problem, the analysis you conducted, and the solution you implemented.

Example

“I noticed that our reporting process was taking too long due to manual data entry. I analyzed the workflow and proposed an automated solution using Excel macros, which reduced the reporting time by 50% and allowed the team to focus on more strategic tasks.”

4. What tools do you use for creating functional specifications and technical documentation?

This question gauges your familiarity with documentation practices.

How to Answer

Mention the tools you are proficient in and how you use them to create clear and concise documentation.

Example

“I primarily use Microsoft Visio for creating flowcharts and diagrams, and I document functional specifications in Word. I ensure that my documentation is clear and accessible to both technical and non-technical stakeholders.”

5. How do you prioritize requirements when working on multiple projects?

This question assesses your project management and prioritization skills.

How to Answer

Discuss your approach to prioritization, including any frameworks or methods you use to balance competing demands.

Example

“I use a combination of stakeholder input and impact analysis to prioritize requirements. I often create a matrix that evaluates the urgency and importance of each requirement, which helps me communicate effectively with stakeholders about project timelines.”

Behavioral Questions

1. Tell me about a time you had to resolve a conflict between technical and business teams.

This question evaluates your interpersonal skills and conflict resolution abilities.

How to Answer

Describe the situation, the conflict, and the steps you took to mediate and find a solution.

Example

“In a previous project, the technical team was hesitant to implement a feature that the business team deemed essential. I facilitated a meeting where both sides could express their concerns, and we collaboratively found a compromise that met the business needs while being feasible for the technical team.”

2. How do you ensure effective communication with stakeholders across different departments?

This question assesses your communication skills and ability to foster collaboration.

How to Answer

Explain your strategies for maintaining clear communication and ensuring that all parties are aligned.

Example

“I schedule regular check-ins with stakeholders from different departments to provide updates and gather feedback. I also use visual aids, like dashboards, to present complex information in an easily digestible format, ensuring everyone is on the same page.”

3. Describe a project where you had to adapt to changing requirements. How did you handle it?

This question evaluates your flexibility and adaptability in a dynamic work environment.

How to Answer

Share a specific example of a project where requirements changed and how you managed those changes.

Example

“During a project, the client changed their requirements midway through development. I quickly organized a meeting with the team to reassess our priorities and adjusted our project plan accordingly. By maintaining open communication with the client, we were able to deliver a solution that met their new needs without significant delays.”

4. What strategies do you use to manage your time effectively when handling multiple projects?

This question assesses your time management skills.

How to Answer

Discuss your methods for organizing tasks and ensuring deadlines are met.

Example

“I use project management tools like Trello to track my tasks and deadlines. I prioritize my work based on urgency and importance, and I set aside specific time blocks for focused work to ensure I stay on track with multiple projects.”

5. How do you stay updated with industry trends and best practices in business analysis?

This question evaluates your commitment to professional development.

How to Answer

Share the resources you use to stay informed and how you apply new knowledge to your work.

Example

“I regularly read industry blogs, participate in webinars, and attend conferences related to business analysis. I also engage with professional networks on LinkedIn to exchange insights and best practices with peers in the field.”