Marsh & McLennan Companies Business Analyst Interview Questions + Guide in 2025

Marsh & McLennan Companies is a leading global professional services firm providing strategic advice and solutions in areas such as business insurance, employee benefits, and retirement.

As a Business Analyst at Marsh & McLennan, you will play a crucial role in driving the company’s operational efficiency and enhancing service delivery. Your key responsibilities will encompass analyzing historical data to forecast call volumes, optimizing staffing schedules, and ensuring that service levels are met in the client center. You will collaborate closely with cross-functional teams to implement system changes, conduct training sessions, and maintain documentation that supports policy and procedure development. The ideal candidate will possess a solid background in the insurance industry, exceptional communication skills, and a keen ability to work independently while balancing multiple priorities.

This guide aims to equip you with targeted knowledge and skills that will help you stand out during your interview process at Marsh & McLennan, allowing you to effectively demonstrate your fit for the role and the company’s mission.

The interview process for a Business Analyst position at Marsh & McLennan Companies typically consists of multiple rounds designed to assess both technical and interpersonal skills.

1. Initial Screening

The process usually begins with an initial screening, which may be conducted by a recruiter or hiring manager. This round often involves a phone interview where candidates discuss their background, experience, and interest in the role. Expect questions that gauge your understanding of the insurance industry and your ability to communicate effectively.

2. Technical Interview

Following the initial screening, candidates typically participate in a technical interview. This round may involve discussions around specific analytical tools, methodologies, and case studies relevant to the role. Candidates might be asked to solve problems on the spot or present a case study solution, demonstrating their analytical thinking and problem-solving skills.

3. Behavioral Interview

The final round often includes a behavioral interview, which may be conducted by a panel of managers or team leaders. This round focuses on assessing how candidates handle real-world scenarios, their teamwork abilities, and their fit within the company culture. Expect questions that explore your past experiences, challenges faced, and how you prioritize tasks in a fast-paced environment.

Throughout the process, candidates should be prepared to discuss their previous work experiences, particularly in relation to project delivery and stakeholder management, as these are critical components of the Business Analyst role.

As you prepare for your interview, consider the types of questions that may arise in each of these rounds.

Here are some tips to help you excel in your interview.

Understand the Role and Its Impact

Before your interview, take the time to deeply understand the responsibilities of a Business Analyst at Marsh & McLennan. Familiarize yourself with how the role contributes to the overall success of the organization, particularly in the context of insurance solutions. This will allow you to articulate how your skills and experiences align with the company's goals and demonstrate your genuine interest in the position.

Prepare for Case Studies and Technical Questions

Given that case studies are a part of the interview process, practice structuring your approach to problem-solving. Be ready to discuss your thought process clearly and logically. Additionally, brush up on technical skills relevant to the role, such as data analysis and reporting tools, as well as your knowledge of the insurance industry. This preparation will help you feel more confident when faced with technical discussions.

Emphasize Communication Skills

Marsh & McLennan values effective communication, so be prepared to showcase your written and verbal communication skills. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you have successfully communicated complex information to various stakeholders, especially in high-pressure situations.

Be Ready for Behavioral Questions

Expect behavioral questions that assess your ability to handle challenges and work collaboratively. Use the STAR (Situation, Task, Action, Result) method to structure your responses. This will help you provide comprehensive answers that highlight your problem-solving abilities and teamwork skills, which are crucial in a collaborative environment like Marsh & McLennan.

Show Cultural Fit

Marsh & McLennan prides itself on its inclusive and award-winning workplace culture. Research the company’s values and be prepared to discuss how your personal values align with theirs. Share examples of how you have contributed to a positive team environment in your previous roles, as this will demonstrate your potential to thrive within their culture.

Follow Up Promptly

After your interview, send a thank-you email to express your appreciation for the opportunity to interview. This not only shows professionalism but also reinforces your interest in the position. Mention specific points from the interview that resonated with you, which can help keep you top of mind as they make their decision.

By following these tips, you will be well-prepared to navigate the interview process at Marsh & McLennan and present yourself as a strong candidate for the Business Analyst role. Good luck!

In this section, we’ll review the various interview questions that might be asked during a Business Analyst interview at Marsh & McLennan Companies. The interview process will likely assess your analytical skills, understanding of the insurance industry, and ability to communicate effectively with stakeholders. Be prepared to discuss your previous experiences, problem-solving approaches, and how you can contribute to the team.

Experience and Background

1. Describe your experience with agile project delivery.

Marsh & McLennan values adaptability and efficiency in project management. They want to know how you have applied agile methodologies in your previous roles.

How to Answer

Discuss specific projects where you utilized agile practices, emphasizing your role in facilitating communication and collaboration among team members.

Example

“In my previous role, I led a cross-functional team using agile methodologies to enhance our product development process. By implementing daily stand-ups and sprint reviews, we improved our delivery time by 30% and increased team engagement.”

2. Why are you interested in the insurance industry?

Understanding your motivation for entering the insurance sector is crucial for Marsh & McLennan.

How to Answer

Share your passion for the industry, perhaps highlighting its impact on individuals and businesses, and how your skills align with its needs.

Example

“I am drawn to the insurance industry because it plays a vital role in providing security and peace of mind to individuals and businesses. My analytical skills and commitment to helping clients navigate complex situations make this field a perfect fit for me.”

3. How do you prioritize your tasks when managing multiple projects?

Effective prioritization is key in a fast-paced environment like Marsh & McLennan.

How to Answer

Explain your approach to task management, including any tools or methods you use to ensure deadlines are met without compromising quality.

Example

“I use a combination of project management tools and the Eisenhower Matrix to prioritize my tasks. This allows me to focus on what is urgent and important, ensuring that I meet deadlines while maintaining high-quality work.”

4. How would you handle a situation where a stakeholder has a very strong personality?

Stakeholder management is critical in this role, and Marsh & McLennan will want to see your interpersonal skills.

How to Answer

Discuss your strategies for effective communication and conflict resolution, emphasizing the importance of understanding different perspectives.

Example

“When faced with a strong-willed stakeholder, I focus on active listening to understand their concerns. I then present data-driven insights to guide the conversation towards a collaborative solution that aligns with project goals.”

5. Can you walk us through a challenging project you managed?

This question assesses your problem-solving skills and ability to navigate obstacles.

How to Answer

Choose a specific project, outline the challenges faced, and describe the steps you took to overcome them.

Example

“In a recent project, we faced significant delays due to unforeseen regulatory changes. I organized a series of meetings with the team to reassess our timeline and reallocate resources, which ultimately allowed us to meet our revised deadline without sacrificing quality.”

Technical Skills

1. What tools and software are you proficient in for data analysis?

Marsh & McLennan will want to know your technical capabilities.

How to Answer

List the tools you are familiar with, providing examples of how you have used them in your previous roles.

Example

“I am proficient in Excel for data analysis, using pivot tables and advanced formulas to derive insights. Additionally, I have experience with SQL for database querying and Tableau for data visualization, which I used to present findings to stakeholders.”

2. How do you ensure data accuracy in your reports?

Data integrity is crucial for decision-making in the insurance industry.

How to Answer

Discuss your methods for validating data and ensuring accuracy in your analyses.

Example

“I implement a multi-step validation process, including cross-referencing data sources and conducting regular audits. This ensures that the reports I generate are accurate and reliable for decision-making.”

3. Describe your experience with creating management reports.

This question assesses your ability to communicate data effectively.

How to Answer

Explain your process for compiling and presenting data in a way that is understandable and actionable for management.

Example

“I regularly create management reports by gathering data from various sources, analyzing trends, and summarizing key insights. I focus on clarity and visual representation, using graphs and charts to highlight important metrics.”

4. What is your experience with systems implementation?

Understanding your experience with system changes is important for this role.

How to Answer

Share specific examples of systems you have implemented or contributed to, detailing your role in the process.

Example

“I was part of a team that implemented a new CRM system. My role involved gathering user requirements, testing the system, and training staff on its functionalities, which resulted in a smoother transition and improved user satisfaction.”

5. How do you approach stakeholder communication during a project?

Effective communication is key to project success.

How to Answer

Discuss your strategies for keeping stakeholders informed and engaged throughout the project lifecycle.

Example

“I establish a communication plan at the project’s outset, outlining regular updates and feedback sessions. This ensures that stakeholders are informed of progress and can provide input, fostering a collaborative environment.”