First Horizon Bank Business Analyst Interview Questions + Guide in 2025

First Horizon Bank is a leading regional financial services company, committed to empowering clients and communities through innovative banking solutions.

The Business Analyst role at First Horizon Bank is pivotal in driving strategic initiatives through data analytics and insights. In this position, you will be responsible for mining, structuring, visualizing, and analyzing data to support various stakeholders in understanding business trends and performance. Key responsibilities include defining and monitoring key management metrics, implementing scorecards and dashboards, and collaborating with different departments such as finance, marketing, and product management to assess the impact of strategic changes. A successful candidate will possess strong communication and analytical skills, with a keen ability to collect and disseminate large amounts of information accurately. Familiarity with financial drivers within Consumer and Commercial Banking, as well as experience with data analysis tools and SQL, will greatly enhance your effectiveness in this role.

This guide is designed to help you prepare thoroughly for your interview, enabling you to present your skills and experiences confidently while aligning them with the values and objectives of First Horizon Bank.

The interview process for a Business Analyst at First Horizon Bank is structured to assess both technical and interpersonal skills, ensuring candidates are well-suited for the role. The process typically consists of several stages, each designed to evaluate different aspects of a candidate's qualifications and fit within the company culture.

1. Initial Screening

The first step in the interview process is an initial screening, which usually takes place over the phone. This conversation is typically conducted by a member of the HR team and focuses on your resume, professional background, and general fit for the role. Expect to discuss your experience, skills, and motivations for applying to First Horizon Bank. This stage is crucial for establishing a baseline understanding of your qualifications and interest in the position.

2. Technical Interview

Following the initial screening, candidates often participate in a technical interview. This may be conducted via video conferencing tools like Webex or Zoom. During this interview, you will be asked to demonstrate your analytical skills and familiarity with relevant tools and methodologies. Questions may revolve around your experience with SQL, data analysis, and how you have utilized data to drive business decisions. Be prepared to discuss specific projects from your resume and how they relate to the responsibilities of a Business Analyst.

3. Behavioral Interview

The next stage typically involves a behavioral interview, which may include multiple interviewers, such as team managers or senior leadership. This part of the process focuses on your past experiences and how they align with the company's values and the role's requirements. Expect situational questions that assess your problem-solving abilities, teamwork, and communication skills. You may be asked to provide examples of how you have worked with stakeholders, managed projects, or navigated challenges in previous roles.

4. Final Interview

The final interview stage often includes a meeting with higher-level executives or the market president. This interview is more strategic in nature and may involve discussions about your long-term career goals and how you envision contributing to the company's success. You may also be asked to present findings from a hypothetical data analysis or discuss how you would approach specific business challenges. This stage is critical for assessing your alignment with the company's strategic vision and culture.

As you prepare for your interviews, consider the types of questions that may arise in each stage, particularly those that focus on your analytical skills and experiences.

Here are some tips to help you excel in your interview.

Understand the Role and Its Impact

Before your interview, take the time to deeply understand the responsibilities of a Business Analyst at First Horizon Bank. This role is pivotal in supporting strategic initiatives through data analytics, so be prepared to discuss how your past experiences align with this. Familiarize yourself with the financial drivers of consumer and commercial banking, as this knowledge will help you articulate how you can contribute to the team’s goals.

Prepare for Behavioral Questions

Expect a variety of situational and behavioral questions that assess your problem-solving abilities and teamwork skills. Reflect on your past experiences and prepare specific examples that demonstrate your analytical skills, ability to work with diverse stakeholders, and how you’ve successfully navigated challenges. Questions like "Can you tell me about a time you worked on a team?" or "How would you build relationships with your team?" are likely to come up, so have your stories ready.

Showcase Your Technical Proficiency

Given the emphasis on data analytics in this role, be prepared to discuss your experience with SQL and other analytical tools. While technical questions may not be the focus, demonstrating your comfort with data management and reporting processes will be crucial. You might be asked about your familiarity with tools like Tableau or PowerBI, so be ready to discuss how you’ve used these in past projects.

Communicate Clearly and Concisely

Strong communication skills are essential for a Business Analyst, especially when presenting findings to executive management. Practice articulating your thoughts clearly and concisely. You may be asked to explain complex data analyses or metrics, so ensure you can break down your insights in a way that is easily understandable to non-technical stakeholders.

Be Ready to Discuss Your Growth

Interviewers may ask about your future aspirations within the company. Prepare to discuss where you see yourself in the next 30, 60, and 90 days in the role. This shows that you are not only thinking about your immediate contributions but also your long-term growth within the organization.

Prepare Questions for Your Interviewers

Having thoughtful questions ready for your interviewers can set you apart. Ask about the team dynamics, the challenges they currently face, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.

Stay Adaptable and Positive

The interview process may involve multiple rounds and different interviewers, so maintain a positive attitude throughout. Be adaptable to the format of the interviews, whether they are remote or in-person, and be prepared for a mix of casual and formal questioning styles.

By following these tips, you’ll be well-prepared to showcase your skills and fit for the Business Analyst role at First Horizon Bank. Good luck!

In this section, we’ll review the various interview questions that might be asked during a Business Analyst interview at First Horizon Bank. The interview process will likely focus on your analytical skills, experience with data management, and ability to communicate effectively with stakeholders. Be prepared to discuss your past experiences, technical skills, and how you approach problem-solving in a business context.

Experience and Background

1. Can you describe a time when you worked with various stakeholders to achieve a project goal?

This question assesses your ability to collaborate and communicate effectively with different teams.

How to Answer

Highlight your experience in engaging with stakeholders, understanding their needs, and how you facilitated communication to achieve a common goal.

Example

“In my previous role, I worked on a project that required input from marketing, finance, and IT. I organized regular meetings to gather insights from each department, ensuring everyone’s voice was heard. This collaboration led to a successful product launch that exceeded our initial sales targets.”

Technical Skills

2. How comfortable are you with SQL, and can you provide an example of how you've used it in your previous roles?

This question evaluates your technical proficiency with SQL, which is crucial for data analysis.

How to Answer

Discuss your experience with SQL, including specific tasks you’ve accomplished, such as querying databases or generating reports.

Example

“I am very comfortable with SQL and have used it extensively to extract and analyze data for reporting purposes. For instance, I created complex queries to pull customer transaction data, which helped identify trends that informed our marketing strategy.”

3. What metrics do you consider essential for measuring business performance, and how do you report them?

This question tests your understanding of key performance indicators (KPIs) and reporting processes.

How to Answer

Mention specific metrics relevant to the banking industry and describe your approach to monitoring and reporting them.

Example

“I believe metrics such as customer acquisition cost, customer lifetime value, and net promoter score are essential for measuring business performance. I typically use dashboards in tools like Tableau to visualize these metrics, making it easier for stakeholders to understand trends and make informed decisions.”

Problem-Solving and Critical Thinking

4. Describe a challenging data analysis project you worked on. What was your approach, and what were the results?

This question assesses your analytical skills and problem-solving abilities.

How to Answer

Outline the challenge, your analytical approach, and the impact of your findings.

Example

“I once worked on a project analyzing customer churn rates. I gathered data from various sources, identified patterns, and used statistical methods to predict future churn. My analysis led to the implementation of a targeted retention strategy that reduced churn by 15% over six months.”

5. Where do you see yourself in the position within the next 30, 60, and 90 days?

This question gauges your understanding of the role and your ability to set goals.

How to Answer

Discuss your short-term goals and how they align with the company’s objectives.

Example

“In the first 30 days, I aim to familiarize myself with the team and current projects. By 60 days, I plan to contribute to ongoing analyses and start developing reports. Within 90 days, I hope to lead a project that enhances our data reporting processes, ensuring we provide actionable insights to management.”

Behavioral Questions

6. What is one of your worst qualities, and how do you manage it?

This question explores your self-awareness and ability to improve.

How to Answer

Choose a genuine weakness and explain how you are working to overcome it.

Example

“One of my weaknesses is that I can be overly detail-oriented, which sometimes slows down my work. I manage this by setting strict deadlines for myself and prioritizing tasks to ensure I maintain a balance between quality and efficiency.”

7. How would you build a relationship with your team?

This question assesses your interpersonal skills and teamwork approach.

How to Answer

Discuss your strategies for fostering collaboration and trust within a team.

Example

“I believe in open communication and regular check-ins to build relationships with my team. I make it a point to understand each member’s strengths and challenges, which helps us work more effectively together and creates a supportive environment.”