Client Connect Interview Guide

Client Connect, operating under the name VIPdesk, is a distinguished provider of outsourced customer experience solutions, established in 1997. With a focus on delivering exceptional service for luxury and premium brands, the company employs a dedicated team of remote Brand Ambassadors across the U.S. These customer service professionals not only possess top-tier service skills but also embody the spirit of the brands they represent. As a certified B-Corp and Women-Owned Corporation, VIPdesk is recognized as a Best Workplace winner, reflecting its commitment to elevating the human experience for both team members and partners. The company's comprehensive service offerings encompass omni-channel customer service, AI-driven solutions, social media management, back-office support, and customer experience consulting, positioning VIPdesk as a leader in the business consulting industry.