Brown & Brown Insurance Business Analyst Interview Questions + Guide in 2025

Brown & Brown Insurance is a growing global insurance brokerage firm that has been delivering risk management solutions and services since 1939.

The Business Analyst role at Brown & Brown is pivotal in ensuring that business needs and performance requirements are met through the support of various projects and initiatives. This includes administration of portfolio and project management tools, as well as timekeeping systems. Key responsibilities involve analyzing business and technical requests, managing license renewal processes, and providing recommendations for system improvements. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. Experience in EDI processes and a focus on customer satisfaction are also essential, aligning with the company's commitment to integrity, innovation, and teamwork.

This guide will help you prepare effectively for your interview by focusing on the skills and attributes that Brown & Brown values in a candidate for the Business Analyst role.

The interview process for a Business Analyst at Brown & Brown Insurance is structured to assess both technical and interpersonal skills, ensuring candidates align with the company's values and culture. The process typically unfolds in several key stages:

1. Initial Screening

The first step involves a brief phone interview with a recruiter or HR representative. This conversation is designed to gauge your interest in the role, discuss your background, and evaluate your fit within the company culture. Expect to share your relevant experiences and how they align with the responsibilities of a Business Analyst.

2. Hiring Manager Interview

Following the initial screening, candidates will have a one-on-one interview with the hiring manager. This session focuses on your specific experiences and skills related to business analysis, project management, and problem-solving. The hiring manager will likely delve into your understanding of EDI processes, data analysis, and your ability to communicate effectively with both technical and non-technical stakeholders.

3. Peer Interviews

Candidates may then participate in interviews with potential peers within the department. These discussions aim to assess your collaborative skills and how well you would integrate into the existing team. Expect questions that explore your approach to teamwork, conflict resolution, and your ability to foster strong relationships with clients and vendors.

4. Final Interview

In some cases, a final interview may be conducted, which could involve additional team members or senior leadership. This stage is often more focused on cultural fit and your long-term vision within the company. You may be asked to discuss your career goals and how they align with the growth trajectory of Brown & Brown Insurance.

Throughout the process, candidates should be prepared to demonstrate their analytical skills, problem-solving abilities, and proficiency in relevant tools, as well as their commitment to the company's customer-focused values.

Next, let’s explore the specific interview questions that candidates have encountered during this process.

Here are some tips to help you excel in your interview.

Understand the Company Culture

Brown & Brown Insurance prides itself on a unique culture built on meritocracy, integrity, and a commitment to customer service. Familiarize yourself with their values and how they translate into daily operations. Be prepared to discuss how your personal values align with theirs, and provide examples of how you have demonstrated similar principles in your previous roles. This will show that you are not just a fit for the role, but also for the company as a whole.

Prepare for a Multi-Stage Interview Process

Expect a structured interview process that may include initial discussions with HR, followed by interviews with the hiring manager and peers. Each stage is an opportunity to showcase your skills and fit for the team. Prepare to articulate your experience clearly and concisely, focusing on how your background aligns with the responsibilities of a Business Analyst. Practice discussing your previous projects and how they relate to the role you are applying for.

Highlight Your Analytical Skills

As a Business Analyst, strong analytical skills are crucial. Be ready to discuss specific examples where you have successfully identified problems, gathered requirements, and implemented solutions. Use the STAR (Situation, Task, Action, Result) method to structure your responses, ensuring you convey the impact of your contributions. This will demonstrate your ability to think critically and solve complex issues effectively.

Emphasize Communication and Collaboration

Given the collaborative nature of the role, your ability to communicate effectively with various stakeholders is essential. Prepare to discuss how you have built relationships with team members, clients, and vendors in the past. Highlight instances where your communication skills led to successful project outcomes or resolved conflicts. This will illustrate your capability to work well in a team-oriented environment.

Showcase Your Project Management Experience

The role involves managing projects and ensuring timely delivery of results. Be prepared to discuss your experience with project management methodologies, tools, and any relevant certifications. Share examples of how you have successfully led projects, managed timelines, and coordinated with different teams. This will demonstrate your organizational skills and ability to drive projects to completion.

Be Ready for Problem-Solving Scenarios

You may encounter situational questions that assess your problem-solving abilities. Think of specific challenges you have faced in previous roles and how you approached them. Focus on your analytical process, the steps you took to resolve the issue, and the outcomes. This will showcase your critical thinking skills and your ability to handle pressure.

Ask Insightful Questions

Prepare thoughtful questions to ask your interviewers about the team dynamics, ongoing projects, and the company’s future direction. This not only shows your interest in the role but also gives you valuable insights into whether the company is the right fit for you. Questions about how the team collaborates or how success is measured can provide a deeper understanding of the work environment.

Follow Up with Gratitude

After the interview, send a thank-you email to express your appreciation for the opportunity to interview. Reiterate your enthusiasm for the role and briefly mention a key point from the interview that resonated with you. This small gesture can leave a positive impression and reinforce your interest in the position.

By following these tips, you will be well-prepared to make a strong impression during your interview at Brown & Brown Insurance. Good luck!

In this section, we’ll review the various interview questions that might be asked during a Business Analyst interview at Brown & Brown Insurance. The interview process will likely focus on your analytical skills, problem-solving abilities, and experience with data management and project coordination. Be prepared to discuss your past experiences and how they relate to the responsibilities outlined in the job description.

Experience and Background

1. Can you describe your experience with EDI processes and how you have supported data sharing in previous roles?

This question aims to assess your familiarity with Electronic Data Interchange (EDI) and your ability to manage data sharing effectively.

How to Answer

Discuss specific projects where you were involved in EDI processes, highlighting your role in requirements gathering, file specifications, and issue resolution.

Example

“In my previous role, I was responsible for managing the EDI process for our clients, which involved gathering requirements, creating file specifications, and ensuring timely data transfers. I successfully resolved several data exchange issues by collaborating with both internal teams and external vendors, which improved our overall data accuracy and efficiency.”

Analytical Skills

2. How do you approach problem-solving when you encounter data discrepancies?

This question evaluates your analytical thinking and problem-solving skills.

How to Answer

Explain your systematic approach to identifying the root cause of data discrepancies and the steps you take to resolve them.

Example

“When I encounter data discrepancies, I first analyze the data flow to identify where the issue originated. I then collaborate with relevant stakeholders to gather additional information and implement corrective measures. For instance, I once identified a recurring issue in our data transfer process, which I resolved by updating our file specifications and enhancing communication with our vendors.”

3. Can you provide an example of a time you improved a process within your team?

This question assesses your ability to identify inefficiencies and implement improvements.

How to Answer

Share a specific instance where you recognized a process that needed improvement and the steps you took to enhance it.

Example

“I noticed that our project management tool was underutilized, leading to missed deadlines. I took the initiative to conduct training sessions for my team, demonstrating how to effectively use the tool for tracking progress and deadlines. As a result, we saw a 30% improvement in on-time project completions.”

Communication Skills

4. How do you ensure effective communication with both technical and non-technical stakeholders?

This question gauges your communication skills and ability to bridge gaps between different teams.

How to Answer

Discuss your strategies for tailoring your communication style to suit different audiences.

Example

“I make it a priority to understand the technical background of my audience. For technical stakeholders, I use specific jargon and detailed data analysis, while for non-technical stakeholders, I focus on the implications of the data in layman's terms. This approach has helped me facilitate smoother project discussions and ensure everyone is aligned.”

Project Management

5. Describe your experience with project management tools and how you have used them to track project progress.

This question assesses your familiarity with project management methodologies and tools.

How to Answer

Highlight your experience with specific tools and how you utilized them to manage projects effectively.

Example

“I have extensive experience using tools like Smartsheet and Microsoft Project to manage project timelines and deliverables. In my last role, I created a comprehensive project plan that included milestones and deadlines, which I regularly updated to reflect our progress. This transparency helped keep the team accountable and ensured we met our project goals.”

Data Analysis

6. What methods do you use to analyze data and generate insights for decision-making?

This question evaluates your analytical skills and ability to derive actionable insights from data.

How to Answer

Discuss the tools and techniques you use for data analysis and how you apply the insights gained.

Example

“I typically use Excel for data analysis, employing pivot tables and advanced formulas to identify trends and patterns. For instance, I analyzed client feedback data to uncover areas for improvement in our services, which led to actionable recommendations that enhanced client satisfaction.”