As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. The Opportunity The Clinical Business Analyst I works with users to provide software support services. S/he will also work with users to understand clinical and business workflows, document functional requirements, execute test scripts and user acceptance testing. The specifics associated with this role are described in the attached Position Summary. Principal Duties and Responsibilities: <ol><li>Support and educate users on the use of clinical and complementary applications. Prepare end-user training materials. </li><li>Identify and resolve issues, escalating as needed for timely resolution. </li><li>Provide high quality service to users, according to defined service level agreements. </li><li>Create and run reports as needed using tools such as Epic Reporting Workbench. </li><li>Document and analyze business processes and workflows to help drive business process improvements and ensure accurate system configuration. </li><li>Produce specification documents with guidance from senior staff. </li><li>Assist with developing and executing user acceptance testing plans including creation of test cases. </li><li>Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff. </li><li>Participate in team meetings to discuss team and project activities, issues, changes, and communications. </li><li>Assist in identifying and recommending best practices for business analysis, training and end user support functions. </li><li>Use recognized project management tools and methodologies. </li><li>Use the Mass General Brigham values to govern decisions, actions and behaviors. </li><li>Other duties as assigned. </li> </ol> Qualifications <ul><li>Bachelor's Degree in Business, Information Technology, Healthcare or a related field required. </li><li>Three or more years of healthcare information technology experience with knowledge of clinical systems. </li><li>Epic Certification desired or must obtain Epic training as outlined by program requirement. </li><li>A combination of education and experience may be substituted for requirements. </li> </ul> Skills/Abilities/Competencies: <ul><li>Experience providing training and support to end users, preferably in a healthcare setting. </li><li>Strong analytic and problem-solving skills. </li><li>Ability to learn and understand clinical workflows. </li><li>Ability to effectively translate business requirements to functional requirements. </li><li>Possess strong interpersonal skills to effectively communicate with technical and non-technical staff. </li><li>Requires minimal direction from leadership and possesses the ability to learn quickly. </li><li>Ability to effectively conduct small meetings, both formal and informal. </li><li>Strong written and verbal communication skills including facilitation and presentation. </li><li>Knowledge of Microsoft Office365 and other popular office productivity solutions. </li> </ul> Working Conditions: Hybrid model required. Standard office environment with 2x a week local travel to Mass General Brigham site Assembly Row. May also require travel for training. On-call coverage expected as business needs dictate. While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate. EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Primary Location: MA-Somerville-MGB Assembly Row Work Locations: MGB Assembly Row, 399 Revolution Drive, Somerville, 02145 Job: Business and Systems Analyst Organization: Mass General Brigham Schedule: Full-time Standard Hours: 40 Shift: Day Job Posted Shift Description: Eastern Business Hours M-F Hybrid model is 2 days onsite per week. Assembly Row and remote days require stable secure work station. Employee Status: Regular Recruiting Department: MGB Digital Job Posting: Sep 18, 2024 #J-18808-Ljbffr

Description As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. Reporting to the Operations Director of Specialty Pharmacy, the Specialty Pharmacy Business Analyst is part of the Mass General Brigham Specialty Pharmacy (MGB SP) administrative team. MGB SP is an LLC, operating under the MGB health system supporting the specialty pharmacy needs of all MGB patients. Our mission is to decrease the administrative burden in our clinics, improve quality and safety through clinical diligence, decrease the patient financial toxicity often associate with these medications, and provide an additional revenue stream for the Mass General Brigham enterprise to support its broader mission. Responsibilities of the Analyst will include the gathering and management of data required for business operation and planning, financial and operational reporting, accreditation support, periodic reports to pharma companies and insurers, trending operational metrics, the preparation and tracking of budgets, and day to day support of our operation. Hybrid Schedule: Mainly onsite in Burlington, but there will be opportunities to work remotely Responsibilities: The Specialty Pharmacy Business Analyst will support: Specialty drug procurement & reimbursement analysis 340B contract pharmacy reporting Opportunities to maximize reimbursement in compliance with regulatory standards Assists with the preparation of the annual operating budget Frequent internal ad-hoc data and analytic requests Leverage exceptional analytical and communication skills, and will apply your broad knowledge of pharmacy practice to help our team achieve performance objectives Research - Utilize targeted searches of the internet and other available sources to conduct primary and secondary research on topics of interest in the field of healthcare reimbursement and compliance if needed Analysis - Evaluate the data collected through task analysis of business processes utilizing source data from our systems which include Epic, Enterprise Rx, Dromos PTM, Cover-My Meds. Etc. Validation - Collect and analyze requirements and coordinate the assembly of the final deliverable with the primary stakeholder. Accuracy - Utilize up-to-date sources to confirm and validate the task requirements as assigned and the accuracy of the deliverable. Communication - Communicate effectively through oral and written mediums with internal teams Team participation - Collaborate as part of a functional work team to execute against project requirements. Adaptability -Be flexible in work schedule as project duties require and manage any change requests related to the working project plans daily to meet the agreed upon deadlines. Information management - Maintain the security of sensitive company and client information at all times. Other duties as required. Qualifications Qualifications: Four (4) or more years of analytic experience in healthcare or pharmacy preferred B.S. in Pharmacy preferred Working knowledge of pharmacy and billing and claims processing Knowledge of 340B Drug Discount Program preferred Master's Degree in Business, Finance, Informatics, and/or related field preferred Minimum five (5) years of data/reporting experience in the pharmacy industry required High level expertise in Microsoft Office Suites required Skills/Abilities/Other Details: Strong analytical skills Attention to detail and organization, Strong oral and written communication skills Excellent interpersonal skills, including a strong customer service orientation and the ability to work effectively within a team. Ability to interact professionally with organization contacts Strong acumen with establishing and monitoring financial and operational performance measures Knowledge of pharmacy billing and reimbursement; experience with 340B and Medicare Part B a plus. Ability to work quickly and efficiently Self-motivated and resourceful Ability to work with confidential information EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Primary Location: MA-Somerville-MGB Assembly Row Work Locations: MGB Assembly Row 399 Revolution Drive Somerville 02145 Job: Business and Systems Analyst Organization: Mass General Brigham Schedule: Full-time Standard Hours: 40 Shift: Day Job Employee Status: Regular Recruiting Department: MGB Specialty Pharmacy Job Posting: Oct 16, 2024

Description About Us As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. The Opportunity At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. The MGB CP Business Analyst is responsible for providing support to Epic users in the MGB Community Physicians organization. Must analyze the business requirements of CP sites to deliver support related to Epic functions and clinical workflows of ambulatory care, utilizing EpicCare Ambulatory and various related applications. Business Analyst will assist with new implementation activities and ambulatory related projects. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways. Principal Duties and Responsibilities <ul type="disc"><li class="MsoNormal">Support and educate users of on the use of clinical and complementary applications. Prepare end-user training materials. </li><li class="MsoNormal">Identify and resolve issues, escalating as needed for timely resolution. </li><li class="MsoNormal">Provide high quality service to users, according to defined service level agreements. </li><li class="MsoNormal">Create and run reports as needed using tools such as Epic Reporting Workbench. </li><li class="MsoNormal">Document and analyze business processes and workflows to help drive business process improvements and ensure accurate system configuration. </li><li class="MsoNormal">Produces specification documents with guidance from senior staff. </li><li class="MsoNormal">Assist with developing and executing user acceptance testing plans including creation of test cases. </li><li class="MsoNormal">Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff. </li><li class="MsoNormal">Participate in team meetings to discuss team and project activities, issues, changes, and communications. </li><li class="MsoNormal">Assist in identifying and recommending best practices for business analysis, training and end user support functions. </li><li class="MsoNormal">Use recognized project management tools and methodologies </li><li class="MsoNormal">Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration </li><li class="MsoNormal">Other duties as assigned </li> </ul>Working Conditions Hybrid work includes onsite days with flexibility required Onsite model will entail occasional meetings at Assembly Row (1-2 x a month) and more often providing on-site support at our practices in Eastern, MA (frequency varies from daily during go-lives to 1-2 times weekly during standard support). Qualifications Qualifications <ul type="disc"><li class="MsoNormal">Bachelor's Degree in Business, Information Technology, Healthcare or a related field required </li><li class="MsoNormal">Three or more years of healthcare information technology experience with knowledge of clinical systems </li><li class="MsoNormal">Epic Certification desired or must obtain Epic training as outlined by program requirement </li><li class="MsoNormal">A combination of education and experience may be substituted for requirements </li> </ul>Skills/Abilities/Competencies <ul type="disc"><li class="MsoNormal">Experience providing training and support to end users, preferably in a healthcare setting </li><li class="MsoNormal">Strong analytic and problem-solving skills </li><li class="MsoNormal">Ability to learn and understand clinical workflows </li><li class="MsoNormal">Ability to effectively translate business requirements to functional requirements </li><li class="MsoNormal">Possess strong interpersonal skills to effectively communicate with technical and non-technical staff </li><li class="MsoNormal">Requires minimal direction from leadership and possesses the ability to learn quickly </li><li class="MsoNormal">Ability to effectively conduct small meetings, both formal and informal </li><li class="MsoNormal">Strong written and verbal communication skills including facilitation and presentation </li><li class="MsoNormal">Knowledge of Microsoft Office365 and other popular office productivity solutions </li> </ul> EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Primary Location: MA-Somerville-MGB Assembly Row Other Locations: Massachusetts Work Locations: MGB Assembly Row 399 Revolution Drive Somerville 02145 Job: Business and Systems Analyst Organization: Mass General Brigham Schedule: Full-time Standard Hours: 40 Shift: Day Job Posted Shift Description: Hybrid includes meetings and flexibility for coverage needed. Eastern Business hours. Often providing on-site support at practices in Eastern, MA (frequency varies from daily during go-lives to 1-2 times weekly during standard support). Employee Status: Regular Recruiting Department: MGB Digital Job Posting: Oct 4, 2024

Mass General Brigham is a not-for-profit organization committed to supporting patient care, research, teaching, and community service by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We focus on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development and recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

Reporting to the Operations Director of Specialty Pharmacy, the Specialty Pharmacy Business Analyst is part of the Mass General Brigham Specialty Pharmacy (MGB SP) administrative team. MGB SP is an LLC, operating under the MGB health system supporting the specialty pharmacy needs of all MGB patients.

Our mission is to decrease the administrative burden in our clinics, improve quality and safety through clinical diligence, decrease the patient financial toxicity often associated with these medications, and provide an additional revenue stream for the Mass General Brigham enterprise to support its broader mission.

Responsibilities:
Specialty drug procurement & reimbursement analysis
340B contract pharmacy reporting
Opportunities to maximize reimbursement in compliance with regulatory standards
Assists with the preparation of the annual operating budget
Frequent internal ad-hoc data and analytic requests
Leverage exceptional analytical and communication skills, applying broad knowledge of pharmacy practice to achieve performance objectives
Research - Conduct primary and secondary research on topics of interest in healthcare reimbursement and compliance
Analysis - Evaluate data collected through task analysis of business processes utilizing source data from systems including Epic, Enterprise Rx, Dromos PTM, Cover-My Meds, etc.
Validation - Collect and analyze requirements and coordinate the assembly of the final deliverable with the primary stakeholder.
Accuracy - Confirm and validate task requirements and the accuracy of the deliverable.
Communication - Communicate effectively through oral and written mediums with internal teams.
Team participation - Collaborate as part of a functional work team to execute project requirements.
Adaptability - Be flexible in work schedule and manage change requests related to project plans.
Information management - Maintain the security of sensitive company and client information.
Other duties as required.

Qualifications:
Four (4) or more years of analytic experience in healthcare or pharmacy preferred
B.S. in Pharmacy preferred
Working knowledge of pharmacy and billing and claims processing
Knowledge of 340B Drug Discount Program preferred
Master's Degree in Business, Finance, Informatics, and/or related field preferred
Minimum five (5) years of data/reporting experience in the pharmacy industry required
High level expertise in Microsoft Office Suites required

Skills/Abilities/Other Details:
Strong analytical skills
Attention to detail and organization
Strong oral and written communication skills
Excellent interpersonal skills, including a strong customer service orientation
Ability to interact professionally with organization contacts
Strong acumen with establishing and monitoring financial and operational performance measures
Knowledge of pharmacy billing and reimbursement; experience with 340B and Medicare Part B a plus
Ability to work quickly and efficiently
Self-motivated and resourceful
Ability to work with confidential information

EEO Statement:
Mass General Brigham is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Primary Location: MA-Somerville-MGB Assembly Row
Job: Business and Systems Analyst
Organization: Mass General Brigham
Schedule: Full-time
Standard Hours: 40
Shift: Day Job
Employee Status: Regular
Recruiting Department: MGB Specialty Pharmacy
Job Posting: Oct 16, 2024

#J-18808-Ljbffr

Description
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Opportunity:
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
We are seeking a highly motivated and experienced Technical Business Analyst to join our Azure DevOps team. The ideal candidate will bridge the gap between IT and business operations, leveraging Azure DevOps to improve processes and drive efficiency. As a Technical Business Analyst, you will play a critical role in ensuring that our software development projects are delivered on time, within budget, and meet the needs of our customers. You will work closely with cross-functional teams, including development, testing, and operations, to analyze business requirements and develop solutions that balance customer requirements with organizational policies and standards.
This is a technology SME position that requires hands-on process development and implementation within a fast-moving, agile group that interacts with and supports research and development activities in the enterprise. The unifying characteristics of the position are a well-grounded, hands-on understanding of the Software Development Lifecycle including best practices around Software Quality Assurance, an understanding of systems integration and automation, an eagerness to learn quickly, develop robust support models in an agile/flexible manner, and apply new technologies and services. A deep motivation to work with and enable cutting-edge on-prem and cloud-based projects, ability to work independently to meet deadlines, outstanding customer service skills, and the ability to help teams and projects successfully accomplish their objectives is a must. Ideal candidates thrive on variety and innovation in their daily work, on interaction with customers who are world-renowned leaders in their fields and working with a wide range of technologies in a decentralized non-standard environment.
Principal Duties and Responsibilities:
Conduct business process analyses, return on investment (ROI) analyses and needs assessments to align Azure DevOps solutions with business initiatives.
Work closely with development, testing and operations teams to implement DevOps practices and tools including CI/CD.
Develop and maintain project dashboards and reports to track progress and performance.
Collaborate with testing teams to ensure that software solutions meet quality and testing standards.
Occasionally lead testing efforts for ADO Feature updates and extension validation as well as home grown utilities and workflow automation.
Create and maintain technical documentation for Azure DevOps processes and best practices.
Provide demonstrations of Azure DevOps features and workflows to stakeholders.
Develop and deliver training programs on Azure DevOps tools and methodologies for technical and non-technical staff.
Manage and document project migrations within ADO as well as from external platforms such as JIRA, GitLab and others.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This position requires occasional local travel to MGB sites, vendors, and/or conferences.
Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and masks.
Normal office working conditions. The noise level in the work environment is quiet to moderate.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision and depth perception.
On-call coverage expected as business needs dictate.
Qualifications:
Bachelor's Degree in Business, Information Technology, Healthcare, or a related field required; Master's degree preferred.
Eight or more years of healthcare information technology experience with knowledge of clinical systems.
Strong knowledge of Azure DevOps, including Azure Boards, Repos, Pipelines, and Test Plans.
Excellent understanding of Agile and DevOps methodologies.
Experience with requirements elicitation, gap analysis, and process modeling.
Proficiency in using tools like MS Project, Visio, JIRA, and collaboration platforms.
Strong communication and presentation skills for effective training delivery.
Ability to translate complex technical concepts into easy-to-understand language for various audiences.
Epic Certification desired or must obtain Epic training as outlined by program requirement.
A combination of education and experience may be substituted for requirements.
Skills/Abilities/Competencies:
Certifications in Azure DevOps, Scrum, or ITIL preferred.
Familiarity with programming concepts and version control systems and scripting languages such as Python and Javascript.
Knowledge of CI/CD pipelines and automated testing practices.
Experience with project management tools and methodologies (e.g. MS Project, Asana, Jira).
Experience with cloud-based technologies (e.g. Azure, AWS, Google Cloud).
Knowledge of DevOps practices and tools (e.g. Docker, Kubernetes, Jenkins).
Experience with testing and quality assurance methodologies (e.g. Test-Driven Development, Behavior-Driven Development).
EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Primary Location: MA-Somerville-MGB Assembly Row
Work Locations: MGB Assembly Row, 399 Revolution Drive, Somerville 02145
Job: Business and Systems Analyst
Organization: Mass General Brigham
Schedule: Full-time
Standard Hours: 40
Shift: Day Job
Employee Status: Regular
Recruiting Department: MGB Digital
Job Posting: Sep 16, 2024

#J-18808-Ljbffr

Technical Business Analyst, Imaging Modalities United States, Massachusetts, Somerville
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary/Overview Statement
Reports to the Medical Imaging Informatics (MI2) Business Analyst Senior Manager and is responsible for facilitating clinical and operational excellence within enterprise Imaging systems. Technical Business Analyst acts as the key liaison between the operational and clinical community and Enterprise teams. They will use their knowledge of Imaging Modalities, application functionality, system processes and clinical workflows to provide exceptional customer support and troubleshooting.
This position entails IT support and working closely with the Clinical and Operational Leadership to diagnose system issues, optimize workflows, and implement requested changes in a highly matrixed environment. The role is primarily focused on the implementation of Imaging Modalities and will be responsible for obtaining business and vendor requirements while coordinating with multiple teams throughout the implementation process. They will need to establish or work within established enterprise governance processes and leverage platform strategy. The Technical Business Analyst will work closely with operational staff to implement and maintain documentation systems. They will work closely with staff at all levels across MGB, external vendors and collaborators across Digital. This includes providing end user support, eliciting business requirements, and working with the system build teams to implement enhancements and improvements that benefit the Epic end user community.
Principal Duties and Responsibilities
Demonstrates a 'Customer Service' philosophy when interacting with users, employees, and business partners.
Collaborates and communicates effectively with colleagues and other MGB personnel to facilitate day to day operations as well as furthering the educational mission of Medical Imaging Informatics.
Motivates team members for success and gives recognition for results.
Attends seminars and training sessions necessary to maintain appropriate level of professional competence.
Uses the Mass General Brigham values to govern decisions, actions, and behaviors.
Represents Imaging within the MGB Digital Governance Model.
Facilitates Imaging Modality connectivity with Epic (Modality Worklist), Fac/Org/SER and FDD build requests and associated workflow development.
Discovers all imaging modalities used clinically and for research (and those planned to be installed).
Maintains IT/PACS documentation in Enterprise modality DB.
Plans and executes functional, user acceptance and integration testing of Enterprise Imaging and Digital systems.
Analyzes impacts to department workflows.
Communicates changes to departmental leadership and operations.
Supports and educates end users with Imaging Modality implementations, upgrades, moves and configuration changes.
Provides high quality service to users, according to defined service level agreements.
Identifies and resolves complex imaging modality issues (Tier 3 support), escalating them as needed for timely resolution.
Conducts Digital Technology Reviews and Assessment related to imaging modalities and associated systems.
Understands user requirements; translates them to functional requirements and assists end users with Imaging Modality requests.
DICOM SR integration management across Imaging Modalities used in Radiology, Cardiology, and at the Point of Care.
Assists in identifying and recommending best practices for business analysis, training, and end user support functions.
Assists manager in resource planning efforts for both project/program and support activities.
Recommends changes on discovered risks (Ransomware vulnerabilities).
Ensures compliance with MBG 'managed exam attributes' that affect patient care (postprocessing, AI/ML/...).
Inventories and monitors imaging modality activity via TMS or other DB solution.
Documents modality protocols, configurations, vendor access and controlled software updates.
Supports Radiology Command Center Technology, Butterfly Cloud & various other remote connectivity solutions related to remote modality connectivity.
Ensures all Departmental, Hospital, JC, OIG compliance guidelines are met.
Responsible for performing multiple roles (Project Manager, Test Manager, Training Manager, etc.) within projects.
Responsible for communicating to project sponsors, stakeholders, team members and Imaging Leadership relative project information.
Incorporates standard deliverables for 'People', 'Process', and 'Technology' components for every project.
Owns the development, management and execution of Imaging Modality project plans as assigned.
Identifies and analyzes project risks and issues to formulate mitigation strategies and/or escalates project risks and issues to achieve resolution.
Works collaboratively with the Medical Imaging Informatics Leadership team and Project Office (PMO) to leverage existing methodologies and tools when managing and executing projects.
Participates in regular team meetings to discuss team and project/program related activities, issues, changes, and communication as needed.
Other duties as assigned.
Qualifications
Bachelor's Degree required.
5+ years of healthcare IT experience with a knowledge of clinical systems.
3+ years of Business Analysis and/or Project Management specific to Enterprise Health Records (EHR) or Information Technology Implementation preferred.
A combination of education and experience may be substituted for requirements.
Radiology systems background desired.
Epic Certification/Proficiency/Accreditation (Radiant or other) desired or may obtain Epic training as outlined by program requirement.
Experience providing customer and/or end user support, preferably in a healthcare setting.
Skills/Abilities/Competencies Required
Self-motivated, independent, and possessing the ability to learn quickly.
Strong analytical and problem-solving skills.
Strong knowledge of DICOM and networking for imaging modalities.
Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
Knowledge of clinical workflows, especially related to imaging, preferred.
Ability to effectively translate business requirements to functional requirements.
Ability to effectively conduct meetings, both formal and informal.
Ability to prioritize and manage various tasks and timelines for both operational and project work.
Ability to work within a team cooperatively and effectively.
Familiarity with Imaging Information Systems and Epic.
Proficiency in Microsoft Office 365 and other popular productivity solutions.
Working Conditions
Primarily remote work.
Occasional travel to Mass General Brigham offices for on-site meetings.
Occasional travel to Mass General Brigham Imaging operational locations throughout the organization for support related to troubleshooting and new system implementations.
Travel for training possible.
Expected to work during core business hours between 8am-5pm, however this position may often require working flexible hours as priorities and projects dictate.
Supervisory Responsibility
No direct reports; provides guidance to less seasoned and new staff.
Fiscal Responsibility
Demonstrates fiscal responsibility by effectively using Mass General Brigham resources.
EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Primary Location : MA-Somerville-MGB Assembly Row
Work Locations : MGB Assembly Row 399 Revolution Drive Somerville 02145
Job : Business and Systems Analyst
Organization : Mass General Brigham
Schedule : Full-time
Standard Hours : 40
Shift : Day Job
Posted Shift Description : Primarily remote work. Occasional travel to MGB offices for meetings. Occasional travel to MGB Imaging locations throughout the organization for support related to troubleshooting and new system implementations.

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