Duties WHAT IS THE ONLINE SERVICES DIVISION? A description of the business units can be found at: The following are the duties of this position at the full working level. <ul> <li>Supports digital programs and projects through their full lifecycle, in support of the agency's missions and initiatives to improve customer experience. Works on the creative design and development of online products and services, including service design activities; develops business cases and works with business owners to develop and analyze requirements and define features; creates or documents user stories, epics, and acceptance criteria, conducts backlog grooming and prioritization, establishes milestones and priorities, identifying features and supporting development of products. Proposes hypotheses and success metrics. Writes test plans and moderator guides based on acceptance criteria and conducts testing. </li> <li>Develops, coordinates, modifies, and maintains product-specific roadmaps, documentation, and short and long-term project plans as assigned, incorporating studies, analysis/analytics, journey maps, and considering available resources, strategic goals, and business initiatives. Uses analysis to develop product portfolio strategies, product lifecycles and roadmaps that include performance tracking metrics and rationalization strategies. </li> <li>Analyzes digital business requirements and digital engagement of taxpayers, including the risks and opportunities presented by potential digital solutions. Bases decisions on data from a variety of sources including but not limited to Google Analytics, customer satisfaction surveys, and the analyses of other; uses data to uncover trends, preferences and other information that can be used to improve customer experience. Communicates findings with team members to create common understanding. </li> <li>Meets with working group to define the goals and objectives of projects and programs; prepares comprehensive reports to keep leadership advised of plans and progress. Incumbent is adept in all aspects of project planning, execution, and implementation, including integration of the customer experience into concept development, requirements gathering and analysis, identification of new methods, trends, and techniques, and user testing research to better support the design and development of online interactions. </li> <li>Designs and customizes complex studies, data gathering efforts, or comprehensive reviews that provide information to assist Online Services' program areas, improve program delivery, and identify actual or potential problem areas impacting program operations and customer experience. </li> </ul>Requirements Conditions of Employment <ul><li>Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)) </li> </ul>Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-13 You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience with market research, requirements gathering and analysis, integration and utilization of analytics, measures, and metrics in problem solving to support the development of product roadmap(s), project plans, business case(s), and minimum viable product (MVP) definition. Experience with analytical techniques, principles, concepts, theories, and evaluative methods sufficient to analyze facts, draw conclusions, and recommend solutions, conduct analysis of market conditions, and determine actions to support improved taxpayer experience and compliance with legislation, regulations, or initiatives. Experience with analytical and evaluative methods to research emerging technologies and provide advice on design, content creation, and development strategies for digital platforms, including mobile devices. Experience with web analytic techniques to analyze data regarding web traffic to improve the customer experience of a website or application, and experience communicating data and information clearly and efficiently to partners, stakeholders, and end users. Experience applying Agile principles in the design and development of customer experiences using methodologies such as Scrum, Scaled Agile Framework (SAFe), and Large Scale Scrum (LeSS). Experience using Federal standards related to plain language, commercial and Federal best practices for editorial techniques and digital communication principles related to content used on digital platforms. For more information on qualifications please refer to . Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to . FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click (Section 3, Explanation of Terms) or for Foreign Education Credentialing instructions. Additional information <ul><li>Subject to a 1-year probationary period (unless already completed). Note: Current Federal employees may be required to serve a new probationary period (5 CFR 315.802(b)). </li> <li>Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. </li> <li>We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. </li> <li>This is a bargaining unit position. </li> <li>Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m. </li> <li>Alternative work schedule, staggered work hours or telework may be available. </li> <li>In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. </li> <li>Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. </li> <li>The employment of any candidate selected for this position, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns. </li> <li>Relocation expenses - no </li> <li>Obtain and use a Government-issued charge card for business-related travel. </li> </ul>For more information regarding Union Representation click here: <ul class="usa-accordion-bordered accordion-margin"><li> A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. </li> </ul> Required Documents The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English. <ol><li>Online Application - Questionnaire </li> <li>Education - See Education Section above </li> <li>Registration/License (if applicable) - active, current registration/license </li> <li>High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education. </li> </ol> Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible). How to Apply The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 09/04/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 09/04/2024. To preview the Application Questionnaire, please click the following link: <ul><li>To begin the application process, click the "Apply Online" button. </li> <li>You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN). </li> <li>To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 09/04/2024. </li> </ul> To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: . Agency contact information (ERC) Employee Resource Center Phone Email Website Address OLS - Digital Products 1111 Constitution Ave NW Washington, DC 20224 US Next steps Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Are you passionate about Supply Chain Planning and eager to embark on a career-enhancing journey that involves travel and networking opportunities across our business? An exciting position is available within the Titan Transformation program, where we are implementing SAP across our North American plants. What will you do?<ul><li>Ensure a successful business transformation, particularly in Upstream Planning, as we transition from legacy systems to the latest SAP version</li><li>Drive continuous improvement initiatives with an agile mindset to enhance Global Supply Chain operations</li><li>Collaborate closely with various stakeholders across multiple projects to align the deployed solution with end-to-end operational needs</li><li>Lead business requirement gathering and contribute to delivering significant business value</li></ul>What skills and capabilities will make you successful? <ul><li>Strong data analysis skills and familiarity with  Engineer-to-Order (ETO), Configure-to-Order (CTO), Make-to-Order (MTO) flows</li><li>Change management, communication, leadership, and management competencies</li><li>Ability to balance multiple priorities, make decisive decisions, and deliver results</li><li>Aptitude for learning and working in new IT systems</li></ul>What's in it for you?<ul><li>Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. </li></ul>Who will you report to?<ul><li><div class="cw-subtitle-246" title="Product Manager" data-log-name="JobTitle">Product Manager</div></li></ul> What qualifications will make you successful for this role?<ul><li>Bachelor’s degree in Supply Chain or Business Administration (preferred) with 3-5 years of experience in supply chain planning, procurement, or upstream flow control</li><li>Proficiency in planning and procurement operations at manufacturing plants (forecasting, procurement)</li><li>Experience with planning and procurement tools such as OneMM, Kinaxis, SupplyOn</li></ul>Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.  Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations <img src="https://se.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1608621&hashed=270845518" alt="IMPACT Image_Boilerplate" width="420" height="236" /> You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.    You can find out more about our commitment to Diversity, Equity and Inclusion <a href="https://www.se.com/ww/en/about-us/diversity-and-inclusion/" target="_blank" rel="noopener">here</a> and our DEI Policy <a href="https://www.se.com/ww/en/download/document/Diversity_Inclusion_Policy/?searchSource=guided&searchTerm=diversity%20polic" target="_blank" rel="noopener">here</a> At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter <a href="https://www.se.com/ww/en/download/document/SchneiderElectric_TrustCharter/?ssr=true" target="_blank" rel="noopener">here</a>   Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.Position: Business AnalystLocation: Nashville, TN / OnsiteType: FulltimeSalary range: $90K - $115K (Depends upon experience)Requirements:A bachelor's degree in business or related field or an MBA. A minimum of 5 years of experience in business analysis or a related field.Exceptional analytical and conceptual thinking skills.The ability to influence stakeholders and work closely with them to determine acceptable solutions.Advanced technical skills.Excellent documentation skills.Fundamental analytical and conceptual thinking skills.Experience creating detailed reports and giving presentations.Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments.Excellent planning, organizational, and time management skills.Experience leading and developing top-performing teams. A history of leading and supporting successful projects.Responsibilities:Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.Leading ongoing reviews of business processes and developing optimization strategies.Staying up-to-date on the latest process and IT advancements to automate and modernize systems.Conducting meetings and presentations to share ideas and findings. Performing requirements analysis.Documenting and communicating the results of your efforts.Effectively communicating your insights and plans to cross-functional team members and management.Gathering critical information from meetings with various stakeholders and producing useful reports.Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff.Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements.Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance.Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements.Serving as a liaison between stakeholders and users.Managing competing resources and priorities.Monitoring deliverables and ensuring timely completion of projects.Let's grow together.

Our customer is looking for a senior BA local to Nashville, TN. The Business Analyst will be hands on with the internal intake process and responsible for working with various teams across the business. This person will work closely with internal users to deliver high-quality solutions for application development, business operations, and EMR projects. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Wellsky EMR Experience HL7 experience Six Sigma5+ years of experience as a Business Analyst in the healthcare industry1-2 years of leadership/mentorship EMR application support experience Proven experience leading and managing multiple projects BABOK/CAPM certification

Six month contract to hire. No Corp to Corp third-party candidates will be considered. About the Role: The Business Analyst will be responsible for supporting strategic and tactical operation of the Salesforce.com platform, related processes and workflows, as well as working with user community on an ongoing basis to improve and enhance the CRM platform. The analyst needs to have firm grasp of CRM best practices to drive and foster greater CRM adoption and to improve internal customer experience on an ongoing basis. Candidates must be willing to be onsite in Franklin, Tennessee 2-3 days a week from the outset. Responsibilities: <ul> <li>Manage the collection and implementation of business process requirements for SalesForce.com. </li><li>Work in a cross functional environment with various business groups, IT and end users to identify, document, and communicate business processes. </li><li>Create Requirements for maintaining and enhancing visual layouts, workflow rules and business logic layer to streamline and enhance business processes and improve user experience. </li><li>Work with the development teams to implement and integrate third-party products / applications on the force.com platform. </li><li>Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform. </li><li>Coordinate and lead user acceptance tests with the business units and end users against business requirements. </li><li>Maintain key system metrics to track trends in usage / adoption and data integrity. </li><li>Train end users prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM. </li><li>Perform system administrator function of the Salesforce.com CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports. </li><li>Create and execute queries and reports, maintain user roles, security and profiles. </li></ul> Qualifications: Bachelor’s degree in business or information systems preferred Required Skills: <ul> <li>Excellent verbal and written communication skills required </li><li>Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required </li><li>Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required </li><li>3 years of business analyst experience required </li><li>Strong business acumen, superb knowledge of business processes and CRM best practice required </li></ul> Preferred Skills: <ul> <li>1+ years of strong operational experience with SalesForce.com preferred </li><li>Salesforce.com administrator certification a strong plus </li></ul> Pay range and compensation package: N/A Equal Opportunity Statement: We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond.

<h3>Job Description</h3><div>Job Description<div>Sr. Business Analyst / Project Manager HealthLock Franklin, TN 37064 Qualifications • US work authorization (Required) • Business Analyst / Project management: 5 years (Preferred) • PMP Certified (Preferred) Full Job Description HealthLock / inAssist Health Management Solutions is one of the nation's leading providers of Healthcare Management Solutions utilizing our customized technology solutions, extensive analytics and medical claims auditors/advocates. Driven by our commitment to our clients, we pride ourselves in our ability to ensure our clients receive the best service possible. Responsibilities: ⦁ Create and/or maintain accurate, up to date project and work plans in a format (e.g., JIRA, Excel, etc.) that depicts the key activities, progress of those activities, and dependencies. ⦁ Use best practices and industry standards to write formal business requirements for most projects while collaborating with internal teams to fine tune solutions and meet deadlines. ⦁ Identify gaps in business, workflow and technical processes and collaborate to devise and propose solutions, owning the process of managing the project from requirements to delivery. ⦁ Lead technical and business meetings, driving stakeholders from both audiences to the right solutions for the business. ⦁ Identify goals and milestones across multiple projects and internal groups, and drive stakeholders simultaneously to keep projects on target and complete on time and on budget. ⦁ Use best practices to write use cases and execute all UAT testing. ⦁ Prepare and deliver regular project summaries with clear and concise presentations and/or written updates, timelines, objectives, scope, and strategy details to multiple layers of internal & external stakeholders. ⦁ Create and/or maintain accurately, up to date Product Maintenance tools and repositories. Materials clearly and accurately reflect product information (e.g., roadmap, releases planned, how features work, changes that will be implemented). ⦁ Materials clearly and accurately describe an issue, dependencies, workaround(s) available, status of progress toward resolution, escalation process and/or any other information related to an issue or risks encountered in a product/project (including defects). ⦁ Produce ad hoc reports that clearly and accurately reflect the information that is presented. Qualifications: ⦁ Ability to handle multiple projects and tasks with competing priorities. ⦁ Ability to prioritize, organize, and focus effectively in a fast-paced and changing environment. ⦁ Ability to speak the language and bridge the gap between technical developers and business stakeholders. ⦁ Ability to communicate orally and in writing in a clear, straightforward manner across multiple audiences from C-suite to Managers. ⦁ Ability to show judgment and initiative to accomplish job duties. ⦁ Ability to work independently, as well as collaborate with others to achieve goals. ⦁ Ability to work under pressure and to tight deadlines. ⦁ Ability to research, digest, analyze, and present material clearly and concisely Business Analyst / Project management: 5 years (Preferred) PMP Certification (Preferred) Work Location: One location; potential for hybrid after initial launch period.</div>Company Description<div>Be a part of a rapidly growing and dynamic healthcare company! inAssist Healthcare Management Solutions / HealthLock is a fast-growing company that occupies a unique niche in the market of healthcare claims processing by representing the patient, our client, in negotiating their medical bills. Our proprietary application software and Medical Claims Auditors / Personal Healthcare Advocates check every claim for our users to determine where the savings can be found - in denials, negotiating out of network claims, or coordination of benefits. We take the pain out of healthcare and return savings to consumers. Driven by our commitment to our clients, we pride ourselves in our ability to ensure our clients receive the best service possible.</div></div><h3>Company Description</h3><div>Be a part of a rapidly growing and dynamic healthcare company! inAssist Healthcare Management Solutions / HealthLock is a fast-growing company that occupies a unique niche in the market of healthcare claims processing by representing the patient, our client, in negotiating their medical bills. Our proprietary application software and Medical Claims Auditors / Personal Healthcare Advocates check every claim for our users to determine where the savings can be found - in denials, negotiating out of network claims, or coordination of benefits. We take the pain out of healthcare and return savings to consumers. Driven by our commitment to our clients, we pride ourselves in our ability to ensure our clients receive the best service possible.</div>

Six month contract to hire. No Corp to Corp third-party candidates will be considered. About the Role:The Business Analyst will be responsible for supporting strategic and tactical operation of the Salesforce.com platform, related processes and workflows, as well as working with user community on an ongoing basis to improve and enhance the CRM platform. The analyst needs to have firm grasp of CRM best practices to drive and foster greater CRM adoption and to improve internal customer experience on an ongoing basis. Candidates must be willing to be onsite in Franklin, Tennessee 2-3 days a week from the outset. Responsibilities: <ul><li>Manage the collection and implementation of business process requirements for SalesForce.com.</li><li>Work in a cross functional environment with various business groups, IT and end users to identify, document, and communicate business processes.</li><li>Create Requirements for maintaining and enhancing visual layouts, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.</li><li>Work with the development teams to implement and integrate third-party products / applications on the force.com platform.</li><li>Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform.</li><li>Coordinate and lead user acceptance tests with the business units and end users against business requirements.</li><li>Maintain key system metrics to track trends in usage / adoption and data integrity.</li><li>Train end users prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM.</li><li>Perform system administrator function of the Salesforce.com CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.</li><li>Create and execute queries and reports, maintain user roles, security and profiles.</li></ul> Qualifications: Bachelor’s degree in business or information systems preferred Required Skills: <ul><li>Excellent verbal and written communication skills required</li><li>Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required</li><li>Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required</li><li>3 years of business analyst experience required</li><li>Strong business acumen, superb knowledge of business processes and CRM best practice required</li></ul> Preferred Skills: <ul><li>1+ years of strong operational experience with SalesForce.com preferred</li><li>Salesforce.com administrator certification a strong plus</li></ul> Pay range and compensation package: N/A Equal Opportunity Statement: We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond.

<h3>Job Description</h3><div>Job Description<div>Customer Relationship Management Business AnalystPomeroy Franklin, Tennessee, United States (Hybrid)Six month contract to hire. No third-party candidates will be considered.The Business Analyst will be responsible for supporting strategic and tactical operation of the Salesforce.com platform, related processes and workflows, as well as working with user community on an ongoing basis to improve and enhance the CRM platform. The analyst needs to have firm grasp of CRM best practices to drive and foster greater CRM adoption and to improve internal customer experience on an ongoing basis.Duties<ul><li>Manage the collection and implementation of business process requirements for SalesForce.com.</li><li>Work in a cross functional environment with various business groups, IT and end users to identify, document, and communicate business processes.</li><li>Create Requirements for maintaining and enhancing visual layouts, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.</li><li>Work with the development teams to implement and integrate third-party products / applications on the force.com platform.</li><li>Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform.</li><li>Coordinate and lead user acceptance tests with the business units and end users against business requirements.</li><li>Maintain key system metrics to track trends in usage / adoption and data integrity.</li><li>Train end users prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM.</li><li>Perform system administrator function of the Salesforce.com CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.</li><li>Create and execute queries and reports, maintain user roles, security and profiles.</li></ul>Skills & Attributes<ul><li>Excellent verbal and written communication skills required</li><li>Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required</li><li>Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required</li><li>2-3 years of business analyst experience required</li><li>Strong business acumen, superb knowledge of business processes and CRM best practice required</li><li>1+ years of strong operational experience with SalesForce.com preferred</li><li>Salesforce.com administrator certification a strong plus</li><li>Bachelor’s degree in business or information systems preferred</li></ul>We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond.<ul><li>Seniority LevelMid-Senior level</li></ul></div>Company Description<div>Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.</div></div><h3>Company Description</h3><div>Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. \r\n\r\nOur decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.</div>

Business Analyst Jobs in Franklin, TN

Digital Business Analyst
September 3, 2024

Senior Upstream Planning Business Analyst
September 2, 2024

Business Analyst
August 31, 2024

Senior Business Analyst
August 31, 2024

Senior Business Analyst
August 28, 2024

Sr Business Analyst Project Manager
August 26, 2024

Senior Business Analyst
August 23, 2024

Digital Business Analyst
August 17, 2024

Crm Business Analyst Salesforce
August 15, 2024

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Business Analyst Jobs in Franklin, TN

Digital Business AnalystSeptember 3, 2024

Senior Upstream Planning Business AnalystSeptember 2, 2024

Business AnalystAugust 31, 2024

Senior Business AnalystAugust 31, 2024

Senior Business AnalystAugust 28, 2024

Sr Business Analyst Project ManagerAugust 26, 2024

Senior Business AnalystAugust 23, 2024

Digital Business AnalystAugust 17, 2024

Crm Business Analyst SalesforceAugust 15, 2024