AppleCare Support Business AnalystCary,North Carolina,United StatesSupport and ServiceThe people here at Apple dont just craft products - they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! As a part of the AppleCare Support organization, you will drive outstanding customer support experiences while also identifying cost-saving measures and organizational improvements. To be successful in this role, you must possess strong analytical skills and be able to efficiently communicate your insight to the highest levels of the company. Strong public speaking/presentation skills, and command presence is a must. This role will primarily be supporting Executive Relations and driving operational efficiency through comprehensive data analysis and reporting, transforming raw data into actionable insights, collaborating across functions, and contributing to strategic decision-making.DescriptionThis role will be tasked with analyzing data and processes to gain insights that improve operations of the global contact center support business. This includes synthesizing data and helping to align teams across our organization. You will become a domain expert in the related lines of business and will use that knowledge, combined with your eye for business, to determine what is most important in the data and what we as a team should be focusing on. Through this you will work to identify, evaluate, and prioritize opportunities to drive efficiency and create higher quality experiences for the customer. You should be comfortable supporting, collaborating and communicating with senior leadership teams and a have a demonstrated ability to build strong working relationships through active listening, delivering promised results, and establishing trust. You will collaborate with many cross-functional teams including HR, Finance, and Training, among others. Well expect you to question and challenge legacy processes all with the goal of improving our AppleCare business.Minimum Qualifications3+ years of data analytics experienceGood eye for business is more relevant than Big Data skills, as we are looking for the ability to see beyond the data to translate information into actionable business insightBA/BS in mathematics, economics, finance, business, statistics, engineering, or operations research -- or equivalent experience.Proven ability with SQL, Tableau, and ExcelDemonstrated experience with quantitative and financial analysis, with the skills for synthesizing complex data into key insights that drive informed decisionsStrategic at communicating complex quantitative analysis in a clear, detailed, and actionable manner to senior leadersComfortable with ambiguity and muddy data, realizing the limitations of small samples; also comfortable working with large volumes of dataAbility to multitask in an extremely dynamic environment, regularly balancing ad-hoc requests with long-term projects and initiativesStrong writing, visualization, and interpersonal skillsComfortable working multi-functionally and across organizational levels in different geographiesExperience and familiarity with Apple's productsKey QualificationsPreferred Qualifications5+ years of data analytics experienceProven ability with SQL, Tableau, and Python; high level proficiency with ExcelMBA/MS in mathematics, economics, finance, business, statistics, engineering, or operations researchEducation & ExperienceAdditional RequirementsApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)Apple FooterApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Business Analyst Cupertino,California,United States Corporate Functions Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. As part of a team of eCommerce analytics specialists, youre deeply committed to the two-sided challenge of driving all aspects of the extraction of insights from the inconsistent and intangible world of data and delivering insight to the business leaders looking for every opportunity to bring to bear just a little more out of every click. Being aware of how frustratingly valuable data can be, youre able to build the skills to collect and interpret that data. You understand business strategies that are motivated by the output of this process. **Description** Driving Business strategy: You will provide recommendations using multiple types of data, business knowledge, and strategic assumptions when data doesnt exist. You will be essential to decision-making Finding opportunities and influencing partners to act: You will partner with several eCommerce business owners such as Marketing, Commercial, Finance and Promos teams to provide key customer insights and influence strategic decisions. You will collaborate with partners and analysts to ensure analytics solutions are scalable, repeatable, effective, and meet expectations of various leaders. Be the Dot Connector: Using multitude of data sources, you will connect the dots across multiple problems to see the larger picture that helps craft analyses and findings that drive longer term solutions than just answering short term questions. Be the Analytics Translator: You will define, implement and standardize metrics, reports and dashboards whilst focusing on the insights. You will work with Advance Data Science teams to bring rigor and adaptability in approach and translate them into relevant insights, tools and value for the Business. **Minimum Qualifications** + 6+ years of experience working within business analytics, web analytics, eCommerce and customer analytics. + Highly proficient and hand on in SQL, Tableau, and Excel with experience in Product Analytics Tools (Adobe Analytics, Google Analytics). + Bachelors Degree in Statistics, Mathematics, Data Analytics, Finance, Advanced Analytics, or related field. **Key Qualifications** **Preferred Qualifications** + 8+ years of experience working within business analytics, web analytics, eCommerce and customer analytics. + Foundational understanding of eCommerce Marketing, Merchandising and value Chain concepts. + Expertise in scenario planning, business case development and root cause analysis in an ambiguous environment. + Strong Business planning, commercial savvy and financial modeling experience driving end to end measurement including measuring efficiency, return on investment and incrementality of customer facing programs. + Strong proficiency in translating complex data into crisp insights, actions and recommendations to both technical and non-technical leaders and colleagues. + Masters Degree preferred. + Contributes to an inclusive environment through respecting each others' differences and having the curiosity to learn. + Demonstrates Apple's values of inclusion and diversity in daily activities. **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,300 and $248,700, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

The people here at Apple dont just craft products - they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazi Business Analyst, Support, Business, Analyst, Operations, Technology

At Apple, our number one resource is our people. As the Business Analyst Manager - Compensation, you’re in charge of maintaining competitive compensation for the people passionate about excellent customer service and support that encourages repeat visits and expands market share. This role will help lead the development of Global Compensation programs. Advises on the implementation, communication, and administration of our global programs. Leads efforts in crafting an innovative compensation strategy, in alignment with Apple’s Global Compensation Philosophy. When it comes to managing projects, deadlines, communications, and ideas in different time zones, you’ve got it under control. This position will partner with business leadership, recruiting and their HR Business Partners, as they fuel the talent to push Apple into the future!
Description
This role in Compensation will act as the domain expert on Compensation business processes, systems requirements and testing. Working in partnership with People Services & Technology, this role is essential in helping us to flawlessly implement compensation processes and events in Workday. Systems strategy and process redesign will be key, ensuring current business needs are supported through our Workday configuration while also reimagining the future. In this role, you’ll be responsible for bringing along key partners including People Team leaders and Change Management & Communications. You will be the authority on compensation processes and events in Workday, responsible for educating and training Compensation team members.
Drive the definition of highly complex processes and business rules, and communicate the contexts in which the rules and processes are applied.
Own compensation aspects of Workday infrastructure and lead the execution of annual compensation events in Workday.
Build and validate business requirements, partnering with the Compensation and IS&T teams to create User Acceptance Testing plans. Manage rapid system iteration testing.
Influence security configurations and handle system access for the Compensation team.
Contribute to multi-year system planning and roadmaps, optimizing for operational excellence and business objectives.
Own relationships with key cross functional partners including People Services & Technology, IS&T and Payroll.
Minimum Qualifications
8+ years experience as a Business Analyst, and strong knowledge of global HR operations including compensation processes.
Deep expertise in Workday, and solid grasp of Workday Advanced Compensation.
Preferred Qualifications
You are results orientated and are comfortable with ambiguity. Navigating and shifting in a constantly evolving environment does not disrupt you and your goal!
You love details. Leading project requirements and translating information between business processes and technical language is something you enjoy.
You are an excellent communicator, with a consistent track record of building positive relationships with partners, even when interests may conflict.
You are highly analytical and enjoy using data to tell a story and build influence. You are comfortable analyzing data and using it on a regular basis.
You are the “go to” person within your area of expertise. You dig into not only the “how” but the “why”, which allows you to assess and represent trade-offs and risks.
Prior experience as a People Manager is preferred.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

#J-18808-Ljbffr

Business Analyst Apple Jobs

Applecare Support Business Analyst
December 5, 2024

Business Analyst
December 4, 2024

Applecare Support Business Analyst
November 24, 2024

Business Analyst Manager Compensation
November 20, 2024

Aiml Program Manager Business Analyst
November 17, 2024

Quick filters

Top companies

Business Analyst Apple Jobs

Applecare Support Business AnalystDecember 5, 2024

Business AnalystDecember 4, 2024

Applecare Support Business AnalystNovember 24, 2024

Business Analyst Manager CompensationNovember 20, 2024

Aiml Program Manager Business AnalystNovember 17, 2024