Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

The Senior Business Analyst role for the Amex GBT Egencia Change team sits within the Planning and Operations organization. Your role will be to partner with business leaders and stakeholders to help identify their business requirements to that their teams operate more productively and without friction across other functions in line with the organizations objectives.

You will be responsible for ensuring that the products built have appropriate requirements, prioritization, and the product or solution is delivered to a high quality. Ultimately, this contributes to optimize the teams’ abilities to deliver results. We’re looking for someone who can demonstrate career growth as a Business Analysis and can contribute and influence the long-term vision of the Change Team.

What You’ll Do:

Work with Salesforce stakeholders, functional leads, and Salesforce product managers across Egencia to collect, identify, and define business needs

Create strong relationships across Commercial and Customer Operations, Marketing, and Global Product teams

Partner closely with the Salesforce Centre of Excellence, User Experience, and Knowledge Enablement teams to deliver high quality, scalable solutions that drives productivity to the end user

Collaborate with internal functional teams to translate business needs into business requirement specifications.

Present project specifications to all levels of the business, including executive leadership

Perform issue severity assessment based on impact to the business, and prioritize accordingly

Influence and improve how the business analysts collate their documents including, BRDs and FRDs

Maintain a holistic view of Salesforce system processes to understand functional impacts for current & future projects

Identify capabilities in Salesforce that bridge gaps in efficiency and productivity

Actively research new technology trends and share insights with your team so that we continue to innovate and improve our system processes.

Define a set of success metrics to measure productivity, customer satisfaction, and business impact and be able to utilize them in decision-making.

Apply learning to deployments of replacement products and platforms

Create development testing plan and support training for user acceptance testing

Collaborate with project and program managers to help facilitate change as required

What We're Looking For:

5+ years in a business analyst role, or product role preferably in a sales or service organization supported by a CRM system

Project management experience not required but highly recommended

5+ years experience with Salesforce.com sales and/or CPQ cloud, experience cloud, service cloud

Salesforce Admin or Business Analyst Certification is an advantage

Experience working with APIs and web services technology, Windows O/S platforms

Strong MS Office Skills (Outlook, Word, Excel)

Understand the software development lifecycle

Able to clearly capture technological requirements, guide internal teams' development, and assist with testing and implementation

Able to analyze underlying issues and symptoms reported by users

Data driven; able to build and analyze metrics and reports

Communicates authentically and has a strong business sense

Excellent time-management, organizational and interpersonal skills, A great teammate - curious and growth mindset

Due to business needs, the ideal candidate should be based in Central or Eastern timezone.

The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data and confidential client information or data, as well as highly sensitive proprietary corporate information.

Location

Illinois, United States

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits  are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks:  get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want  when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion  in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources  to support mental and emotional health for you and your immediate family.

And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement?  If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you will learn and grow as we help you create a career journey that is unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we will do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards.

This position will report to the leader of the new MS – U.S. Quality & Oversight team and be responsible for supporting operational risk and governance efforts for the broader MS - U.S organization. This is a brand new, high-visibility position and offers a unique opportunity to contribute to the design and build effective processes from the ground up. The role will provide an opportunity for the Analyst to learn the Global Merchant & Network Services business, gain experience working as part of a global organization, drive and lead key projects, as well as gain deep industry insight into some of the most strategic segments of the merchant business while focusing risk culture and compliance efforts. This position will play a valuable role bringing data components together, researching, analyzing, and preparing data and insights and reporting in support of effectively managing operational risks, in accordance with the company’s risk framework and policy.

Responsibilities:

Support the development & roll out of an enhanced and streamlined MS-U.S. quality and oversight support model to ensure compliance with enterprise governance.

Collaborate with partners to ensure processes are documented appropriately and trainings, tools and resources reflect current rules & guidance for MS-U.S. colleagues.

Research, analyze and prepare data, insights and reporting for analysis, process validation and improvement as well as broad strategy development.

Support projects with data, reporting, analysis and more

Play an active role, contributing ideas and recommendations to help design and build effective business processes and reporting from the ground up

Review and analyze practices, processes and data across a variety of MS – U.S. teams.

Function as conduit to other parts of the Enterprise as needed to drive business results.

Share and leverage best practices across the team and with other GMNS Business Analyst colleagues.

Qualifications:

Strong analytical skills, comfortable using data to formulate and support theories.

Decisive self-starter with high degree of accountability and ability to exercise sound business judgment and clear, independent decision-making.

Proven Project Management Skills with the ability to manage multiple, complex, time sensitive items simultaneously.

Ability to influence across all levels and to develop relationships with leaders, peers, and control and compliance teams.

Strong verbal, written, interpersonal and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences.

Resilient collaborator with proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.

Ability to work cohesively with senior leaders.

Proven ability to learn business systems, including reporting and CRM tools.

Power BI, Power Apps, PowerPoint, Excel, Salesforce skills. SQL, Python, Tableau recommended. Microsoft Project, Planner, MS Visio and Archer technology platforms a plus.

BA/BS Degree required.

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job:  Risk

Primary Location:  United States

Schedule  Full-time

Req ID:  25004448

Business Analyst American Express Jobs

Senior Business Analyst
April 4, 2025

Business Analyst
March 21, 2025

Quick filters

Top companies

Business Analyst American Express Jobs

Senior Business AnalystApril 4, 2025

Business AnalystMarch 21, 2025

Quick filters

Top companies

Senior Business Analyst
April 4, 2025

Business Analyst
March 21, 2025